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Healthcare Specialist

Elkhart, IN
July 31, 2022

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Liane R. Hooker

**** ********** **

Elkhart, In *6514



I am a bilingual graduate dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. I am seeking the opportunity to apply my bilingual skills to become more pro cient working with a diverse community.


May 2018 -Present

Saint Joseph Health Systems, South Bend -Medical Receptionist

● Veri ed and entered charges, collected payments (e.g. co-pays), and balanced daily deposits.

● Obtained, veri ed, and entered patient information into Medical Practice Software

(e.g. NextGen, PowerChart mhin) and into the EMR insuring accuracy of all entries.

● Maintained knowledge and skills of front o ce operations in assisting with reception, medical records, scheduling, billing functions, while working with di erent insurances.

● Attended meetings to learn how to improve patient care, customer service, and communication with doctors, RN’s, and colleagues.

September 2017 - May 2018

Grifols, South Bend - Lead Phlebotomist

● Monitored donor and equipment to ensure health of donors and quality of product.

● Ensured the proper calibration and maintenance of autopheresis machines.

● Assisted in determining suitability of donors undergoing plasmapheresis prior to venipuncture.

● Trained new hires for phlebotomy according to policies and procedures. 2

● Frequently walked up to 8 hours a day, bending, squating, and lifting between 15lbs.-50lbs. stocking each machine with supplies. March 2016 - August 2017

OctaPharma, South Bend - Senior Medical Screener

● Registered new and current donors and conducted a series of screening procedures (e.g. Blood pressure, pulse, temperature, weight) to determine suitability for plasma donation.

● Maintained compliance with SOP, current Good Manufacturing Procedures (cGMP).

● Trained and provided leadership to new/existing employees.

● Performed nger sticks utilizing screening equipment to obtain hematocrit and protein readings.

● Performed clerical duties including creating and maintaining donor record les inputting donor information into donor management computer software (DMS). Education:

January 2011 - December 2018

Ivy Tech Community College, South Bend - AAS Healthcare Support. Certi cations:

May 2018, Ivy Tech Community College, South Bend- Technical Certificate in Healthcare Specialist.

July 2018, Ivy Tech Community College, South Bend- Alzheimer’s Association essentiALZ. Oct 25,2018, Ivy Tech Community College, South Bend- Certified Nurse Assistant. Awards:

May 03,2018, Ivy Tech Community College- The National Society of Leadership and Success Award.

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