Customer Service Assistant Manager
Resume:
Naquida A. Hogan-Walton
Houston, TX. 77041
*.*******@*****.***
Accomplished and energetic Front Office Supervisor with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer services, communication and leadership.
Skills
- Microsoft Suite, internet/intranet - Accounting - Scheduling
- Switchboard - Inventory - Label/Packaging
- Fosse/Marsha Systems - Organization
Education
Mayde Creek High Houston, TX
May 2004
Professional Experience
Residence Inn by Marriott Houston West Beltway 8/ Clay Rd.
September 2017- present/ Front Office Supervisor Houston, TX
-Lead and update Guest Service trainings and procedures for multiple brand locations
-Regulate sales strategies to reach target clientele
-Collaborate with management team to configure and maintain monthly sales tax goals for month end
-Logging sales to maintain product management and inventory control
-Oversee daily operations of the front office staff to ensure occupancy of hotel matches revenue goals
-Authorize payment processing for lodging, property amenities, food and beverage
Rue 21
July 2015- September 2017/ Merchandise Management Houston, TX
-Planning product ranges and preparing sales and stock plans with buyers
-Liaising with buyers, analysts, stores, suppliers and distributors
-Working closely with visual-display staff and department heads to decide how goods should be displayed to maximize sales
-Producing layout plans for stores, and controlling stock levels based on forecasts for the season
-Analyzing every aspect of bestsellers (for example, the bestselling price points, colors or styles) and ensuring that they reach their full sales potential
-Gathering information on customers' reactions to products
Body Central
May 2012- January 2015/ Assistant Manager Katy, TX
-Assisted the manager in organizing, planning and implementing strategy
-Coordinated operations, and ensured schedules and objectives are met
-Supervised and motivated associates, and monitored operating costs, budgets and resources
-Communicated with customers and evaluated their needs and specifications
-Created reports, analyzed and interpreted data, and secured adherence to company’s policies and guidelines
Wal-Mart Neighborhood Market
August 2004 – February 2010/ Customer Service Manager Houston, TX
-Handled communications with customers via email, letter, phones, suggestion boxes notes, and a one-on-one interview, conducted recruitment and training for new workers
-Offered resolutions to complaints and issues concerning customer orders, and processed refunds to customers
-Coordinated with the management on the initiatives that helped improve customer service
-Worked with other departments and ensured that all customer related issues were attended to
References upon request
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