Front Desk Executive Assistant
Resume:
Lakesha M. Wortham
*** ********* *****, *****, ** 39272
*****************@*****.*** 601-***-****
Successful at efficiently handling client inquiries, billing, and administrative tasks. Able to prepare professional, polished statements, and business correspondence. Ready to bring expertise, leadership, skills, and abilities to a growing healthcare/health services organization. Detail oriented and methodical worker offering fifteen years of experience and two professional degrees. Seeking to leverage resourcefulness, critical thinking skills, and superior work ethic to contribute to a growing team.
Work Experience:
Patient Relations Manager
Oak Street Health-Jackson, MS
Oct 2020-July 2022
As invited by the practice manager, support the recruitment, hiring, onboarding, retention, and performance management of the staff
Leverage practice dashboards and reports to the identify areas for operational improvement
Structure and facilitate service team huddles daily
Engage in service recovery efforts, as needed and facilitate resolution
De-escalate conflict as it arises and seek solutions
Assist patients and staff with insurance verification, to ensure smooth billing and increase patient experience and clinical flow
Partner with other center leaders to address staff performance and workflows
Support front desk coverage and contributed to service team work
Monitored provider scheduled daily to ensure smooth flow of patients visits and experiences
Other staff duties as assigned
Billing Specialist II/Financial Counselor
University of MS Medical Center-Jackson, MS
Feb 2019-March 2020
Handled high volume in-bound calls pertaining to reconciliation of delinquent accounts and resolved billing variances while addressing and resolving payment issues
Contacted patients with past due accounts to formulate payment plans and discussed restructuring options
Worked effectively with dental payers and inter-agency coordination
Received and sorting payments while initialing payment arrangements and plans on accounts, with attention to credibility
EPIC training/experience
Other duties as assigned
Orthodontic Treatment Coordinator/Team Manager
Kool Smiles-Jackson, MS
June 2016-February 2019
Managed Orthodontic Staff and assisted physician with scheduling and payroll processing
Produces high quality documents, spreadsheets, and reports for program development
Organized and explained patient orthodontic treatment plans, pricing, pay schedules, and insurance verifications
Conducted performance reviews and established monthly goals
Compliance training, hired, managed, developed, promoted, demoted, and terminated employees
Provided exceptional leadership experience and strong dedication to authentic leadership
Other duties as assigned
Special Projects Manager/Health Coordinator
Children’s Medical Program-Jackson, MS
June 2013-May 2016
Managed administrative staff and provided exceptional customer service
Project Management. Conducted research and gathered key information for use in upcoming projects
Directed, Monitored, Supervised, Planned, Scheduled, budgeted, analyzed, controlled, and evaluated projects. Reviewed completed projects. Supported staff on physical projects
Kept physical, organized files for easy updating and retrieval by authorized team members. Developed and monitored plans of action
Other duties as assigned
Executive Assistant
City of Jackson-Jackson, MS
May 2010-June 2013
Performed general office duties and pleasantly greeted visits/vendors
Answered Multi-line phone, routing phone calls and/or messages to the appropriate staff members
Developed and updated spreadsheets and databases that tracked, analyzed, and reported performance
Administered and delivered City documents to the Office of the Mayor for signatures and approvals
Composed internal memos and interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
Managed Office inventory by restocking supplies and places purchase orders to maintain adequate stock levels
Other duties as assigned
Education:
Master’s of Art in Healthcare Administration
Mississippi College-Clinton, MS
August 2013
Bachelor’s of Business Administration
Jackson State University-Jackson, MS
May 2008
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