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Management Specialist Customer Service

Location:
Memphis, TN
Posted:
July 31, 2022

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Resume:

Somer Nichole Bailey

Bartlett, TN *****

901-***-****

SUMMARY:

My goal is to obtain a professional career position utilizing my skills, talents and experience. I am

dependable, motivated and a hard worker that is willing to do all necessary to bring profit to your

company. Positive Customer Service skills as well as prioritizing, managing multiple responsibilities,

problem solving and assuring accuracy in all assignments by coordinating the internal resources that are

available. I look forward to being part of your team as well as an asset to your company.

TECHNICAL SUMMARY:

Skills: MS Office, 2007, 2010, 2012 (Excel, Outlook, Access, PowerPoint), MS Project, MS SharePoint,

Active Directory, AS400, WSDS Microsoft, Google Drive

PROFESSIONAL EXPERIENCE

Chamber Directory Services

Sales Rep - Memphis 6/20 - Current

● Verification of business listings for print and digital publications of directories

● Emailing, faxing and creating brief company descriptions

● Upselling of print options, negotiating costs for customers

● Collecting payments for listings

● Obtaining and submitting logos and descriptions as well as display ad artwork to the art

department from customers

● Obtaining contracts for display ads for publications

● Maintaining a total of $3200 amount of sales each week

● Ensuring to meet project goal of $ amounts as well as maintaining a dollar amount for the total

of weekly & monthly goals.

KATHY’S CLEANING SERVICE

Co-Owner/Operator - Arlington 05/16 – 6/20

● Strong organizational and multi-tasking skills.

● Dedicated and energetic. Reliable and responsible with a positive attitude.

● Communicated with homeowners to provide excellent service.

● Demonstrated professionalism and hard work.

● I've served as the co-owner and operator of this cleaning business for 4 years.

● Strong organizational and multitasking skills.

● Dedicated and energetic. Reliable and responsible with a positive attitude.

● Communicated with homeowners to provide excellent service.

● Demonstrated professionalism and hard work.

AS HOSPITALITY

Brand Management Specialist - Memphis 01/08 – 05/16

● Managed the Brand Asset Portal for access to brand guidelines, templates, photo library and

training for internal customers.

● Planned, implemented and developed new marketing ideas and communications projects for the

A.S. Hospitality brand.

● Provided guidance to businesses in developing and executing the brand through marketing

programs.

● Prepared communications material for internal and external use of the brand with products,

services, business plans and management communications.

● Determined and used the most effective marketing tools and communication routes to enforce a

consistent brand experience across the business.

● Coordinated with vendors to produce promotional materials, marketing collateral, brand

templates and other marketing communications materials.

EDUCATION:

Bolton High School - Arlington, TN Graduated 1999



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