Data Entry Customer Service

Lakisha Furlow Miller

Rose Hill, NC ***** • Mobile 910-***-**** • ***************@*****.*** •

https://www.linkedin.com/in/lakisha-miller-220a2059/

OBJECTIVE: To obtain a professional position in the clerical field where I can utilize my skills and work experience to improve efficiency and profitability of the company.

EDUCATION

Fayetteville State University, Fayetteville, NC August 2021 - Present

Bachelor of Business Administration in Business Administration (BBA)

GPA 4.0, Summa Cum Laude

James Sprunt Community College, Kenansville, NC January 2019 - May 2021

Associate in Arts/Certificate in Business Administration Supervision

GPA 3.93, Summa Cum Laude

Ashford University, Clinton, IA (Online) November 2012 - October 2013

Associate Degree in Early Childhood Education

GPA 3.6, Magna Cum Laude

At-Home Professions, Fort Collins, CO September 2011- May 2012

Certificate in Medical Transcription

James Sprunt Community College, Kenansville, NC July 2008

Certificate in Effective Teachers Training

Cape Fear Community College, Burgaw NC August 1997 - August 1998

Bachelor of Business Administration in Business Administration (BBA)

ECPI (Electronics Computer Programming Institute), Raleigh NC August 1993 - January 1994

Certificate in Business/Medical Administration

WORK EXPERIENCE

Duplin County Schools, Teachey, NC July 2015 - Present

Sr. Data Manager at Wallace-Rose Hill High School

Manage and update student data to create required reports

Maintain student records by creating, updating, and purging cumulative files for students that are enrolled, withdrawn, or graduated

Prepare and process the necessary paperwork for the functioning of the counseling center, including class schedules, registration materials, record requests, class rankings and student schedules

Develop and prepare required reports as needed; composes and prepares routine correspondence

Provide data entry for master schedule, student schedules and updates courses entries when revised

Prepare report cards at each quarter and coordinates mailings with District office

Maintain daily backup of current school data folders

Track all incomplete grades and notify teachers and students of deadlines

Other duties as assigned

Pender County Dept. of Social Services, Burgaw, NC May 2013 - July 2015

Income Maintenance Caseworker II

Responsible for the total process of determination or redetermination of the eligibility of applicants or recipients requesting financial, medical, food assistance, or shelter

Verified correctness and accuracy in policy interpretation, mathematical calculations, documentation, certifications, and completeness of forms; provides daily technical assistance regarding eligibility procedures and policies,

Gathered data concerning family, health, and financial data to validate family sources of income and other financial resources and computes family budgets

Verified information through visits to and/or telephone calls and correspondence with local governmental representatives, business representatives, attorneys, physicians, dentists, neighbors and so forth

Acted as a hearing officer in resolving client appeals taken by Income Maintenance Workers and was proficient in the analysis of program wide problem area which include recommendations for corrective action

Served as backup/delegate to Income Maintenance Supervisor; supervised one or more program eligibility activities

Communicated effectively, orally and in writing, with persons of varied social, economic, cultural, and educational backgrounds

Established and maintained effective working relationships with clients, other agency representatives, reference persons and fellow employees

Trained employees in new and existing rules, regulations, policies, and procedures

Performed caseworker functions within structured time frames

Duplin County Schools, Kenansville, NC July 2009 - December 2012

Lead Substitute Teacher

Implemented teacher lesson plans

Assigned student class work and homework

Maintained classroom control and discipline

Completed a daily report or evaluation to communicate any pertinent information resulting from the day’s events

Duplin County Schools, Kenansville, NC May 2011 - June 2012

Jr. Varsity Cheerleading Coach at Wallace-Rose Hill High School

Structured practices to improve physical endurance

Attended camp with cheerleaders

Attended all games; always traveled with cheerleaders

Kept injury record

Kept track of demerit log

Communicated with parents to ensure clear objectives and expectations

Kept track of first aid kit at all practices and games

Makin’ Choices, Inc., Wallace, NC September 2007 - July 2009

Senior Administrative Assistant

Handled telephone calls in an efficient and pleasant manner

Maintained database of all applicants; collected necessary forms and data from job applicants; verified employment and checked references, monitored Healthcare Registry, and driving records; monitored receipt of drug testing and criminal background checks

Monitored employee records for current required trainings, certifications, and medical verifications

Notified employees of upcoming expiration of trainings

Maintained strict confidentiality concerning all consumers

Monitored receipt of progress notes to ensure that they were received on a timely basis

Reviewed progress notes for dates, signatures, credentials, conformity with authorizations

Filed progress notes in medical records chart after approved by a Qualified Professional

Copied records as necessary

Participated in periodic Quality Assurance meetings and auditing for accurate billing and completeness of medical records

Accurately entered timesheets, client information and personnel information into the computer database. Checked timesheets and client documentation for accuracy and completeness. Notified Supervisor when problems were noted

Prepared routine correspondence, filed copy, prepared manuals, ran errands, ordered supplies and assisted in preparation for trainings and meetings, including arranging refreshments, set-up, clean-up, and other general office duties as assigned

Kept an accurate calendar of obligations as a staff member and of agency and program duties and deadline

Transmitted relevant information to administrative, clinical and management personnel completely and accurately

Springleaf Financial Services (American General), Jacksonville, NC December 2005 - January 2007

Senior Financial Representative

Directed activities to implement institution’s policies, procedures and practices concerning granting and extending lines of credit, commercial loans, real estate loans and consumer credit loans

Engaged in collecting delinquent accounts

Examined, evaluated, and processed loan applications

Handled incoming and outgoing customer calls in an efficient and pleasant manner

Made payment arrangements for current, past due, and collection accounts

Prepared financial and regulatory reports required by law

Assisted customers in resolving account problems

Reviewed applicants credit reports

Processed customer payments at the office or by mail

Processed retail contracts into database

Processed checks for retail dealers per contract and delivered when necessary

Filled in as the manager in offices in my district as necessary

Chloride Systems, LLC, Burgaw, NC May 1995 - December 2007

Senior Customer Service Supervisor

Trained and managed a staff of 3 to achieve maximum productivity

Assisted customers/agents with inquiries and provided all pertinent information

Handled telephone calls in an efficient and pleasant manner

Advised agents/distributors of lead times

Expedited orders upon agents/distributors request

Coded orders prior to order entry

Calculated agents commission

Preparation of daily invoices

Responsible for verification accuracy of data and compilation of spreadsheets by combining data

Emailed daily reports to all managers daily

Corrected records when errors occurred

Filed freight claims on damaged/lost material

Technical service and resolved customer complaints

Performed all clerical duties

Wal-Mart, Raleigh, NC August 1993 - February 1995

Lead Cashier

Provided superior customer service to customers

Counted money in cash drawer at the beginning of shift to ensure the amounts were correct and that there was adequate change

Maintained clean and orderly checkout area

Received payment by cash, check, or credit card

Cashed checks for customers

Requested information or assistance using paging system

Processed merchandise returns and exchanges

Counted contents of cash drawer at the end of shift and compared total sales data

ADDITIONAL INFORMATION

Technical Summary Microsoft Word, Windows XP, Windows 7, Word Perfect, Excel, Internet Explorer, PowerPoint, Microsoft Office, AS400, NCFAST, PowerSchool

Honors Achievements Fayetteville State University Dean’s List, Fayetteville State University Chancellor’s List, Member of Beta Gamma Sigma Business Honor Society, James Sprunt Community College Dean’s List, Member of Phi Theta Kappa Honors Society, Member of The National Society of Leadership and Success

Certifications Business Administration Supervision, Effective Teacher Training, CPR and First Aid

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