CLYDE PRITCHETT

Summary

Resourceful professional passionate about working on multiple complex projects. Offering excellent understanding of internal and external regulations. Looking for a role that best fits my experience, education, and skills at an established organization.

Skills

•Performance improvement tracking

•Process Design

•Lean environment experience

•Team collaboration

•Project management

•Analysis of process flows

•Internal and external regulations

•Agile and Waterfall Methodology

•Training and development

•Proficient with JIRA, AML, IGRAFX, Siebel, Salesforce, File Hub, Remittance Center, OMNI, Tableau, and Rally

•Data collection

•Organizational skills

•Flexible

•Mathematical calculations

Experience

Artech Solutions Charlotte, NC

Process Engineer (Contract)

03/2020 - 05/2021

•Developed emergency and standard operating procedures for Consumer Small Business Banking

•Interfaced weekly with multiple process owners to provide details about current small business financial operational iprocess issues

•Facilitated and created process design sessions.

•Upheld high standard of conduct at all times to keep in compliance with Consumer Small Business Banking protocols

•Created diagrams, specifications, and other types of documentation that met project needs and compliance standards

•Assessed processes and provided suggestions for improvement

•Directed modeling projects totaling $600,000 annually

•Adjusted production schedules, equipment, and workflow to address changing demands

TIAA Financial Charlotte, NC

Senior Business Analyst

06/2016 - 02/2019

•Analyzed businesses to determine financial impact of potential investments to support risk assessment

•Pinpointed inefficiencies in business processes and recommended improved policies

•Identified bottlenecks in processes and implemented new and improved policies and procedures to ease friction and improve productivity

•Manipulated data using pivot tables, pivot charts, and macros in Excel

•Developed organizational change management strategies adopted by key stakeholders and converted across all departments

•Worked with cross-functional resources to implement direct marketing programs to increase customer base

•Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication

•Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines

•Gathered important business requirements from process owners for Business Requirement Document.

•Conducted root cause analysis to formulate countermeasures to business missteps and improve operations

•Managed Pay-In and Pay-Out departments, establishing core values and operational mindset to establish standard work for operational processes

•Collected, tracked, and evaluated current business and market trend data

•Managed diverse projects for data capture, storage, and forecast analysis

TIAA Financial Services Charlotte, NC

Business Analyst

10/2010 - 06/2016

•Identified bottlenecks in processes and implemented new and improved policies and policies to ease friction and improve productivity

•Performed and led User Acceptance testing for all Siebel and Salesforce projects

•Conducted root cause analysis to formulate countermeasures to business missteps and improve Siebel and Salesforce functionality

•Diminished project gaps to facilitate smooth inventory workflow while reducing task duplication

•Reviewed company software and business programs to determine value and assess viability in live environment

•Participated and led stand up Agile calls

•Uncovered defects and managed corrections until defects were reconciled

•Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines

TIAA Financial Services Charlotte, NC

User Acceptance Tester

03/2005 - 10/2010

•Produced test scripts for new automated software testing rounds

•Reviewed configuration files, logs, and sections of code to complete debugging and locate breakdown sources

•Worked with off-site teams to complete timely testing and facilitate smooth product releases

•Conducted load tests to determine server operating parameters

•Compiled data on quality issues and vulnerabilities and reported all findings to Business Analyst with suggestions for improvement

•Performed extensive user interface testing in Siebel and Salesforce

•Designed and updated test cases to complete consistent manual tests

•Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines

•Tested functionality, performance, and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction

•Completed regression tests on Siebel and Salesforce software to insure proper functionality before and after implementation.

•Documented, triaged, and managed defects in Siebel and Salesforce and worked with developers to facilitate timely resolutions

•Used JIRA and AML tools to document project features, capabilities, and requirements

•Tracked software bugs and documented findings and resolution techniques for Business Analyst

Education and Training

University of Phoenix Charlotte, NC

Master’s in Business Administration (MBA) concentration Organizational Leadership

Virginia State University Petersburg, VA

Bachelor of Arts in Social Psychology. Minor in Statistical Analysis

•Dean's List Honoree Every Semester until 1994

•Ranked in Top 10% of class

Villanova University Villanova, PA

Green Belt Certification in Process Improvement

Contact this candidate