Customer Service Manager

Kathleen Trainor

412-***-**** ***********@*****.*** West Mifflin, PA 15122

SUMMARY

Hardworking and motivated Manager with five years of experience and record of success in death care industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Strong emphasis on relating to family needs during a most difficult time.

SKILLS

Project Management

Staff Development

Cost Control

Performance Tracking and Evaluation

Training and Development

Team Building

Recruitment and Hiring

Budget Management

EXPERIENCE

Manager, Jefferson Memorial Funeral Home, February 2007-August 2013

Pittsburgh, PA

Trained 15 employees on additional job positions to maintain coverage of roles.

Assigned tasks to associates to fit skill levels and maximize team performance.

Recruited and hired qualified candidates to fill open positions.

Greeted and encouraged feedback from customers funeral home operational changes

Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels.

Interviewed, hired and trained new employee

Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.

Arranged and managed contracts with numerous vendors.

Worked closely with executives to guide budget planning.

EDUCATION AND TRAINING

Certificate of Completions

Funeral Service And Mortuary Science, ICCFA, April 2013

Completed certification courses in Funeral Home Management and Administration

Completed certification course as Certified Celebrant with In-Sight Celebrants

Completed certification on Cremation Services

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