Sarah Masciola

Baraboo, WI *****

adrwx7@r.postjobfree.com

608-***-****

Knowledgeable about training employees and coordinating work schedules. Always looking for ways to improve efficiency and procedures. Advanced skills in computer usage and knowledge. Driven manager with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Experience in property management from smaller facilities to corporate accounts. Experience in managing staff of over 100 employees, contract negotiations, recruitment, food and beverage, as well as many aspects of the hospitality industry.

Work Experience

Regional Operations Director

Quality Hospitality Services - Wisconsin Dells, WI

February 2019 to Present

Operations Manager in charge of providing inspired leadership for one of the company's regional operations, which involves making important and strategic decisions, as well as the development and implementation of operational policies and procedure. I have been responsible for all human resources, payroll, housing, transportation, and recruiting operations within the region. I have the capability of handling very high stress situations as well as managing over one-hundred people at once in a solo situation. Other Responsibilities have included the following:

Providing leadership to my team.

Developing, and implementing operational policies and procedures.

Assisting head human resources department with recruitment and maintaining proper required documentation.

Helping promote a company culture that encourages top performance and high morale that promotes employee retention.

Overseeing budgeting, reporting, planning, and payroll.

Working with senior leadership to determine values and mission, and plan for short and long-term goals.

Ensuring the local office is consistently maintained, staffed, and monitored to ensure the most productive flow of business.

Identifying and addressing any problems and opportunities for the company.

Build alliances and partnerships with other organizations.

Supporting worker communication with the management team.

Ensuring payroll is submitted timely and correctly.

Review transportation needs and challenges to maintain an uninterrupted flow of the process.

Reviewing local housing needs and challenges to maintain a safe and acceptably comfortable environment for employees while maintaining the best conditions of the facilities.

Consistently look out for the company ensuring all financial and operational decisions are made within the organization's best interest.

Promote the business to any local prospects.

Scheduling and attending weekly meetings with all clients.

Regularly attend client's departmental meetings.

Maintaining weekly meetings with the local staff to ensure an efficient communication flow.

North Area Manager

Clean Power LLC - Madison, WI

March 2019 to January 2020

Assisted commercial offices with business development and customer service

Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget

Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties

Offered deep cleaning expertise to clients in need of extra support for commercial areas

Collected trash for disposal in garbage and recycling receptacles and replaced bin liners

Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning

Adhered to company policies for appearance, thoroughness and facility security

Worked with area supervisors and team members to understand supply needs and bring levels within desired tolerances

Responded to employee questions and requests for information in timely and knowledgeable fashion

Managed payroll processing for 80 employees

Updated employee files with new details such as changes in address or salary levels

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings

Managed over 50 separate client accounts in various aspects of cleanings and extra sales

Maintained secure clearance in high-security buildings

Managed and supervised over 80 employees throughout the tree-county area

Capable of working in a high stress and ever-changing environment

Crew Trainer

Clean Power LLC - Madison, WI

March 2018 to March 2019

Set positive example for team members by providing high-quality, efficient service

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition

Maintained current knowledge of all team position requirements

Mentored junior employees to improve performance, safety and customer service

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business

Trained other employees in customer service, safety and performance requirements

Determined operational weak points and implemented corrective actions to resolve complaints and concerns and facilitate results for customer satisfaction

In depth knowledge of over 100 separate accounts throughout the state of Wisconsin

Earned and maintained security clearance for high-security facilities

General Cleaner

Clean Power LLC - Madison, WI

December 2015 to March 2018

Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms

Demonstrated superb customer service skills when working with clients to address urgent needs and cleaning requests

Worked alongside other cleaners to complete sizable jobs in corporate office buildings

Specialized in working with industrial cleaning products within strict safety procedures

Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures

Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers

Inspected and maintained light fixtures, washed baseboards, and cleaned under furniture

Removed trash and transported debris to collection receptacles and emptied home trash cans

Used organization skills, including time management, efficient cleaning methods to meet deadlines in fast-paced environment

Ordered and stocked cleaning supplies based on workload and projected needs

Wiped down tabletops, chairs and condiment containers

Completed deep cleaning tasks such as buffing and polishing floors each quarter

Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems

Washed and spot-cleaned files, desktops, office glass, partitions, doors and walls

Promoted building security by locking doors and checking electrical appliances for safety hazards

Personal Care Assistant (PCA)

Recover Health Services Inc - Baraboo, WI

February 2013 to December 2015

Proficient in performing personal cares

Medication administration

Transfers

Tube feeding

Hoyer operation

Bed transfers

Meal preparation

Assisting with physical therapy exercises

Bathing and dressing

Wound care, and many other areas of personal cares

Sous Chef

Treasure Island Resort & Casino - Red Wing, MN

May 2010 to February 2013

Assist chef in menu preparation

Order supplies for multi-facility restaurants

Manage crew, prep food for banquets, service, and work on line for ala carte menus.

Assistant Manager

SHOCKWAVE VIDEO - Lyndon Station, WI

July 2006 to April 2010

Customer service

Inventory

Loss Prevention

POS System Operation

Scheduling

Ordering

Displays

Marketing

Managing Crew

Janitorial

Education

Bachelor of Arts in Liberal Arts And Sciences Emphasis in Business

Madison College - Madison, WI

May 2019

High School Diploma

Baraboo High School - Baraboo, WI

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