Jalisa Monique Lopez

Hayward, CA

EDUCATION

Sunset High School Hayward CA Graduated

• Diploma Received

SKILLS

• Customer Service Professional

• Handled High Volume Incoming Calls

• MS Office Proficient

• Navigation of multiple applications while on the phone

• Empath and Effective Communication Skills

• Reliable and Dependable

• Flexible and easily adapts to change

• Data Entry with High Accuracy

PROFESSIONAL EXPERIENCE

Unemployed 12/2018-Present

Sprouts Farmers Market Oakland, CA 05/2017-11/2018 Manger of Front End

• Handled escalated concerns with professionalism and excellent communication skills

• Handled customer returns and gathered information by speaking with the customers

• Managed schedules for front line employees while monitoring their adherence to their schedules

• Performed Cash Drops, Cash Sweeps, and end of Shift deposits Wig America Hayward, CA 04/2016-05/2017

Sales Associate

• Handled incoming calls for orders and product knowledge

• Provide excellent customer service when handling orders for wholesale haircare products

• Navigated application while on the phone to enter into the system

• Filed invoices correctly with high accuracy

• Handled orders over email, phone and through systems

• Used MS Office Suite for day to day activities while providing other clerical support Sprint Hayward, CA 05/2015-08/2016

Brand Ambassador

• Provide Excellent Customer Service and Product Knowledge to customers

• Educate customer on products, services, and upcoming promotion eligibility

• Meet sales quotas both weekly and monthly

• Promote sales growth with proper planning and knowledge of products Selix Formalwear Hayward, CA 02/2014-09/2015

Customer Service Professional

• Handled inventory and monitored the quality of the tuxedos for cleanliness and defects

• Placed new orders from consumers and businesses with high accuracy

• Separated the orders for laundry and inspect items that were missing from business to business orders

• Handled concerns over the phone and in person

Panera Bread Hayward, CA 01/2007-11/2013

Associate Trainer

• Opened and closed the café while monitoring the store for cleanliness and inventory

• Trained new employees on various stations in the store

• Worked in every area of the café including cashier, waitressing, food and line prep and other stations as needed

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