Kimberly S Ford

*** * *** *** #** Holton, KS **436

Phone: 785-***-****

adrwss@r.postjobfree.com

Summary

Skills

Billing

Charts

Customer Service

ICD-9

Insurance

Inventory

Office

Prescription refills

Coding

Quality

Receiving

Research

Six Sigma

Websites

EXPERIENCE:

Berlin-Wheeler April 2022 - July 2022 Client Services/Outsource Early out Topeka, KS. Supervisor: Lindsey Harlan 800-***-**** DUTIES INCLUDED: Called consumers, informed them of debt. Tried to collect payment or arrange payment plan.

VAMC / Florida Caribbean CPAC Sept 2020 - Jan 2021

MRT/Billing Technician

Orlando, FL

Supervisor: Tangela Terry

DUTIES INCLUDED:

Billed 3rd party co-pays for the veterans

VAMC / Central Plains CPAC July 2011 - Nov 2019

MRT/Insurance Verification Tech

Leavenworth, KS

Supervisor: Sherri Hart 913-***-****

DUTIES INCLUDED:

Developed and maintained strong business relationships with veterans and providers.

Monitors information and analytical systems to evaluate and enhance the quality of service provided to veterans and providers.

Received and responded to a variety of communications generated by third party payers.

Worked directly with billing department to make sure claims were billed correctly within my alpha split.

Actively communicated with all departments to make needed corrections so claims could be billed properly.

Verified, loaded, and updated health insurance information for veterans receiving inpatient / outpatient services.

Researched and resolved problems with patient health insurance files through the verification of primary / secondary insurance and updated the system information to ensure timely and correct billing for eligible cases.

Provided new or updated information to veterans, insurance companies, and coworkers.

Worked with staff internally and externally (facilities) within the VISN's to ensure current and correct information was shared.

Worked closely with Billing, Opecc and Accounts Management teams to make corrections to patient insurance files to insure claims would be paid.

Worked closely with staff to assure that work product was complete, correct, and done in a timely manner.

Strived to always be available to assist coworkers and supervisors with any project.

Provided training / advice / clarification regarding procedures or processes, keeping supervisors apprised of those possibly needing any or additional training.

Worked with over 100,000 buffer entries, striving to maintain an average productivity score of over 170%.

Strived to maintain a monthly average QR score of 9.9-10 by performing a quality review of accounts, actions taken, and ensuring that proper entries are entered into appropriate files in accordance with applicable regulations, which aids in the identification of billable cases.

I am Self motivated, work well with others, team player, quick learner, and can work independently without any supervision.

I had received multiple Treasured Employee Awards throughout the years 8 yrs for always going above and beyond my job and assisting where needed.

Also received Employee of the Month award.

VISN15 POC backup (Point of Contact) To assist and answer any questions.

Website Password Administrator (helped new employees/with website access and any questions related to the different websites)

Taken several TMS courses on Customer Service to Include:

Controlling Conflict stress and time in a Customer Service Environment

Building agreement out of Conflict

Connecting with Veterans

Compliance and Business Integrity Awareness

Leavenworth Specialty Clinic Apr 2009 - July 2011

Allergy Shot Nurse

Leavenworth, KS

Dr. Chaujta Guss 913-***-****)

DUTIES INCLUDED:

Prepared and administered allergy shots to patients adjusting dosage if needed, noted the dosage of serum given, location of shot and if any adverse reactions at last visit.

Monitored patient for reaction after shot was administered, called-in prescription refills, administered venom shots, ordered serum (allergy), recorded a variety of information in patient charts, ensured all patient information remained up to date, and referred non-insured patients to Dr. C Guss for special arrangements to ensure adequate medical treatment.

Ensured all patient insurance information was updated annually and filed in patient charts.

Leavenworth Family Health Nov 2003 – Sept 2004

Phlebotomist / Lab Technician

Leavenworth, KS

Supervisor: Dr. Peter Cristiano 913-***-****)

DUTIES INCLUDED:

Greeted patients when they came in for lab work, entered patient information into the Lab One computer; collected the specimen whether blood or urine collection; prepared it for in-house testing or to be sent off to an outside laboratory.

Filed all lab reports into the patients chart; ordered and maintained inventory supply; performed employment drug screens for the area businesses and sent them off to the correct laboratories.

Worked with medical records, submitted secondary insurance; performed ICD-9 coding; patient billing, making bank deposits for the office, and assisted Doctor with procedures last 3 months of employment.

EDUCATION AND TRAINING:

TML Training (Entering time & leave, updating leave requests in TML. Updating time & verifying balances for sick & annual leave)

2015

Lean Six Sigma Leavenworth, KS US Technical or Occupational Certificate

Lean Six Sigma White Belt and Green Belt Certifications

Leavenworth Senior High School

High School Diploma

Leavenworth, KS

ACTIVITIES AND HONORS:

Employee of the Month

Treasured Employee

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