R.RAMYA

HR cum Customer Relation Executive Mob: +91-960******* E-Mail: adrwsr@r.postjobfree.com

Career Synopsis

* ***** ** **** ********** in the field of HR Administrator which includes Recruitment, Compensation, Training & Development, Induction, Performance Management System, HR Policies and Process, HR Audit, etc. and 2 years of work experience in gain the position of a Customer Care Executive wherein my customer service skills will make a notable contribution towards the growth of the organization. Seeking an opportunity to work with your esteemed organization to use my skills and knowledge for company’s development. Professional Skills & Abilities:

• Excellent communicator with excellent organizational and interpersonal skills, organizing & planning skills, persuasive ability. New Employee orientation, Compensation and Benefits, Team Building, Employee Recruitment, Talented Public Speaker.

• Proficiency in Microsoft Excel, PowerPoint, Word, Outlook

• Excellent Analytical, Abstraction, Communication and Documentation skills. Professional Experience:

1. Indutch Composites Technology Pvt. Ltd., Chennai, Tamilnadu ( From Sep’21 – Till Date) Profile:

An accomplished Human Resource Executive with proven expertise in policy & procedures. Creating an environment of open communication. Hiring and retaining talent for the organization at the right cost. Coordinated with the new hire, orientations and joining formalities’. Coordinated employment offers with management and extended offers to selected candidates. Engaging in MIS records, attendance updation, salary processing, PF registration. Preparing and submitting all relevant HR letters / documents as per the requirement of employees in consultation with the management.

2. Dugar Housing Ltd., Chennai, Tamil Nadu (From Mar’16 – May ‘18) Profile:

An energetic customer service professional with solid experience providing diverse customer support in high volume call centre environments. Strong problem solving skills coupled with initiative and accuracy provide a first rate experience for the customer and facilitate the development of strong customer relationships. A self – motivated and hardworking employee with an excellent track record of meeting and exceeding productivity targets. Job Profile: Customer Relation Executive

• Providing help and advice to customers using your organisation's products or services.

• Communicating courteously with customers by telephone, email, letter and face to face.

• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.

• Handling customer complaints or any major incidents, such as a security issue.

• Issuing refunds or compensation to customers.

• Keeping accurate records of discussions or correspondence with customer’s interactions

& transactions.

• Analysing statistics or other data to determine the level of customer service and their satisfaction our organisation is providing

• Producing written information for customers, often involving use of computer packages/software.

• Developing feedback or complaints procedures for customers to use 3. Diamond Engineering Chennai Pvt Ltd, Chennai, Tamil Nadu (From Jul’11 – Apr’15) Profile

Directed management of full spectrum of HR operations, systems and programs including training and incentive programs, manpower planning, implemented various training. Upbeat, success- driven human resources professional with five years of progressive experience in diverse administrative roles. Strong track record of strategic and operational management of employees targeted at achieving business objectives. Expertise encompasses operational services, performance management and recruitment and employee relations. Job Profile: HR Administrative officer

• Pre & Post Recruitment Processes, Joining Processes & Coordination with Consultants.

• Conducting and coordinating interview for short listed candidates.

• Maintain the all kind of Candidates database separately e.g. selected - Not-Selected Candidates, Under-Considered Candidate, On-Hold Candidates

• Update MIS (related to recruitment) reports on daily, weekly & monthly basis

• Supervising the completion of joining formalities and ensuring that employees settle into their new roles.

• Acquainting the new employee about the company & its policies.

• Monitoring the effective utilization and retention of Manpower.

• Formulated & maintained CSR records.

• Employee Database Management.

• Handled the HR Internal Audits as well as the HR-ISO Audits.

• Initiated and coordinated for the HR Software HRMS (Human Resource Management Software) for employees.

• Preparation & Implementation of HR Master Database.

• Industrial visit management, managing the Project Trainees for their traineeship. Handling end to end Recruitment & selection process

• Using Jobsites, website feedback resume uploads, Non – governmental organizations such as Shrejs, Puthu vazhvu thittam etc., to recruit the candidates.

• Sourcing and screening of candidates

• Resolve employee’s problems by conducting counselling.

• Initiating the Performance Appraisal Cycles.

• Support Head HR in Scheduling and conducting Performance Appraisal meetings with various Department Heads. Participate in discussions and give in HR recommendations.

• Involve in discussing payroll administration and effective wage management across multi location offices based on their skill & performance level.

• Coordinating all resignation Cases.

Educational Background

• Bachelor’s Degree in Bio – Technology (2009), Madras University, India

• MBA HR & MARKETING (2011), Anna University, India Personal Details

DOB : 09-04-1989

Gender : Female

Marital Status : Married

Languages known : Tamil, English

Address : No. 33, Mammalian, Ernakuppam,

Uthukottai Tk, Tiruvallur—601102.

Declaration

I hereby declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

RAMYA.R

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