Boyd, TX *****
Account Management / Client Relations/Human Resources 20+ years of experience coordinating Human Resources functions while facilitating the planning and execution of policies and procedures. Skilled in talent management, training and development, employee relations, and conflict resolution. Dedicated and results-driven business professional with robust experience fostering organizational success through exceptional account management, client relations, quality assurance, and optimize human capital. Adept at developing and nurturing engaging relationships with employees and clients to create a collaborative culture focused on retention and growth strategies. A proven leader, uniting teams across the globe to deliver objectives while ensuring regulatory compliance.
Areas of Expertise
• Account Management • Client Relations • Quality Assurance
• Employee Management • Recruiting • Customer Experience
• Performance Analysis • Regulatory Compliance • Strategy & Operations Professional Experience
Daimler Truck Financial – Fort Worth, TX
Remarketing and Contract Agent, 2021-2022 (Temporary Assignment) Renew Lease Agreements • Work with customers, dealers, brand partners and internal departments to resolve accounts within 6 months to maturity and past maturity. • Negotiate with Customer to extend their contract, payoff their lease, or return their lease; Depending upon the type of lease will depend upon how a resolution was executed. KPS Global – Fort Worth, TX
Account Management – 3/2021 – 10/2021 (Temporary Assignment) Accountable for maintaining a positive Customer Relationship through accurate, cost effective, compliant and buildable Quotes, as well as knowledgeable of all aspects of Order Management and After Sales Support. • Interfaced with customer, outside sales and KPS Global leadership • Conducted Quality Control on Quotes and Orders • Saved Quote into Laserfiche and maintained quote and order folders, as required • Sent submittals with buyout preapproval form, if applicable • Ensured all internal and external SLAs were met • Maintained volume of 40-60% within same segment • performed all the responsibilities of the Customer Service Assistant and Quote Specialist Field Asset Reporting, LLC, Fort Worth, TX
Client and Vendor Management, 2019 - 2021
Engaged with clients, serving as main point of contact for all routine and individual requests. Established a client-focused culture, ensuring orders are executed within tight timelines while meeting strict quality standards. Oversaw talent development, integrating training and development programs, in addition to conducting quality control reviews and collaborating with inspectors to increase their performance levels.
Demonstrated ability to work as part of a cross-functional team, or independently in a remote capacity.
Leveraged outstanding client relationship abilities, maintaining 100% customer satisfaction rate and client retention.
Displayed advanced skill in working independently in a remote capacity, earning recognition for high performance in account management.
Renee' Sonnier Page 2
Cyprexx Services, LLC, Tampa, FL
Senior Manager Property Inspections and Property Preservation, 2014 - 2019 Effectively led a diverse team of Property Preservation staff and vendors, upholding city and state regulations, as well as Cyprexx's internal policies and procedures. Coordinated comprehensive operations relating to securing and protecting properties in foreclosure. Oversaw internal and external audits, as well as development of departmental control reporting in accordance with Property Preservation guidelines. Engaged with escalated clients on behalf of executive management. Negotiated settlements with Code Officers and paid necessary fines. Tasked with implementing programming for new line of FHA products and services.
Recognized for outstanding management abilities, earning The Excellent in Leadership Award in 2016.
Posted employee retention over 95% in five consecutive years.
Successfully led department to outperform champion-challenger against a competitor, awarded $3M new client account for efforts.
Dimont & Associates, Dallas, TX
Senior Client Relations Manager, 2011 - 2014
Directed relationship management, liaising with clients via phone and email. Traveled to client sites to identify potential issues and resolve problems quickly. Identified process deficiencies, reporting to executive leadership on pertinent information, including activities, status, variances, and other key details. Partnered with Sales and Marketing, aiding with RFPs, intelligence gathering, client sales penetration, and serving as a client advocate within Dimont and Associates.
Effectively maintained meaningful relationships with customers, achieving 100% client retention.
Increased business by 38% through successful navigation of additional volume from a top client. Saxon Mortgage, Fort Worth, TX
Senior Manager, Property Preservation & Hazard Claims, 2008 - 2011 Oversaw daily business relationships with numerous vendors, partnering with them to optimize process efficiency in property inspections, preservation, and hazard insurance claims. Identified and disposed of potential risks and liabilities to assets within pre-foreclosure portfolio. Coordinated vendor invoicing review to ensure proper approval levels were met and accompanied by supporting documentation. Spearheaded efforts to obtain documents, analyze data, and meet deadlines to comply with internal, investor, and SOX audit guidelines.
Successfully managed assets from acquisition and property assignment to appropriate property preservation vendor network.
Streamlined operations through integration and enforcement of best practices.
Earned Leadership Excellence Award in 2009.
Consistently achieved 98% and higher on internal SOX audits. Education
Stuart School of Business Administration, Wall, NJ Licenses and Certification:
License: General Lines Agent – Insurance. License # 2824986 Certified: aPHR - Associate Professional in Human Resources. Certification ID 800235995aPHR Technology Proficiency
• Microsoft Word/Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft OneNote
• Invoice Management
• Home Tracker