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Qa Analyst Customer Service

Linthicum, MD
July 27, 2022

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Maryland, USA

Green Card holder

Cell:704-***-****; Email: CORE COMPETENCIES

• Over 4+ years of experience as a QA Analyst across various industries.

• Comprehensive experience in test planning and verification (Manual, Database, Regression, Functionality, System, Integration, UAT, Mobile testing, End to End, Cross browser and Cross platform).

• In-depth expertise in Agile/SCRUM, Kanban & Waterfall, along with testing process implementation,

• Experience of handling Automation, Performance and Manual testing.

• Expertise in JIRA for requirements/user stories, test cases, defect management and reporting.

• Experience in writing SQL queries

• Develop applications and integrate using services such as APIs/RESTful APIs

• Self-motivated team player with excellent verbal and written communication skills & ability to learn things fast with a discerning mind.

• Excellent critical thinking skills and multitasking. TECHNICAL SKILLS

SDLC, SQL, JIRA, Confluence, Agile/SCRUM, Kanban & Waterfall, Scrum Board, E2E, Regression, UAT, Cross browser testing, Cross platform testing, Defect management, Web based applications, Mobile testing (Android & iOS), Test Plan, Test closure report, Automation Testing (Selenium), MS SQL Server 2016, 508 compliance (JAWS and WAVE), API/REST on Postman, MS Office, RTM, MS Azure WORK EXPERIENCE

2019-Present Software Quality Assurance Analyst

Sovatech Systems Inc, Vienna, VA

Performed testing of multiple web based applications

• Created detailed test plans, test cases and test scenarios for different application modules according to functional requirements and business specifications

• Conducted smoke, functional, usability, regression, integration, performance and user acceptance testing (UAT)

• Tested applications compatibility on different platforms (Windows, Mac OS), browser versions (IE, Firefox, Safari and Chrome) and Mobile Devices (IOS, Android).

• Identified, analyzed, and documented defects/bugs utilizing JIRA

• Involved incomplete SDLC Experience from BA to Development, Testing, Deployment and Documentation

• Reviewed Software Requirement Specification Document and Developed Test execution Strategy and Test Cases

• Used SQL to perform Data Validation, wrote SQL commands for access to Database for backend testing

• Developed basic test cases automation

• Participated in daily SCRUM meetings and assisted in retrospective after LALA SANDERS

Maryland, USA

Green Card holder

Cell:704-***-****; Email: 2017-2019

each sprint.

Quality Assurance, Technical support

iFix Cell Phone Repair

Welstfield Annapolis, Annapolis MD

• Followed opening and closing procedures.

• Created and maintained customer work orders.

• Handled store inventory.

• Diagnose and correct/repair any conveyor problem as needed.

• Repaired all major makes/models of cellphones, tablets, & computers.

• Customer service – technical support (both in-person and via phone calls).

• Maintained the cleanliness of both the sales floor and the technician room.

• Processed new customers and finished customer transactions.

• Promote Quality Assurance methods and procedures to other departments

• Replaced on-board connectors: LCD and Digitizer Molex Plugin connectors

• Replaced on-board components: Volume/ Power Switches, Battery connector, SD memory connector, Vibrator, Flex Cable Switch, Multi pin Data Port, and Charging Port

• Checked the quality assurance and maintenance of product before going to the customer

• Perform other duties as assigned


• High school diploma.

• Comprehensive Software Testing / QA Analyst, Learnix Tree Center, Vienna, VA

Language skills English, Azerbaijan, Turkish, Arabic Fully vaccinated

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