Erin Hughes

Mobile, AL *****

adrwrm@r.postjobfree.com

+1-251-***-****

Work Experience

Server

2nd and Second - Saint Petersburg, FL

February 2020 to October 2021

• Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

• Was frequently complimented by customers for going above and beyond my normal responsibilities.

• Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.

• Kept a high level of cleanliness and sanitation.

• Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.

• Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.

• Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.

• Greeted regular customers and maintained relationships with them.

• Took credit card, cash, and gift certificate payments and gave cash transactions change.

• Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins.

• Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods.

• Provided excellent service by creating a warm and welcoming environment. Bartender

The Zebra Club - Mobile, AL

June 2016 to January 2018

• Created new signature cocktails to help promote the bar's brand and boost profits.

• Stocked the bar with beer, wine, and liquor, as well as ice, glassware, and napkins.

• Works well under pressure in a fast-paced environment with lots of distractions and interruptions

• Cash, Debit, Credit and Check Transactions

• Interact with a wide range of people from all over the world on a daily basis.

• Excelled at serving mixed drinks and beer in an overly chaotic, loud, outdoor environment.

• Set up the bar for business, got a cash bank, and stocked the service bar.

• Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean.

• Cultivate positive customer relationships.

• Ensure that customers receive prompt and efficient service

• Created unique drink and cocktail offerings to improve the bar's reputation.

• Adhere to all safety and sanitation policies when handling food and beverages.

• Upsold daily specials and beverage promotions to exceed daily sales goals. President/Owner

Hughes Display Group, Inc. - Perdido Beach, AL

January 2005 to February 2012

• Devised creative sales and marketing strategies to help the company grow.Developed strategic marketing plans and implemented cost-effective marketing programs that resulted in stable sales through successful partnerships.Create schedules and oversee the entire process.Generated new business by attending trade shows and initiating phone and email conversations with potential clients.Designed HTML and email promotions as well as developed, maintained, and operated the company's web presence. I created original text and image content for the company website and designed HTML and email promotions.I'm in charge of coaching, counseling, and disciplining everyone on the team.Interviewed, supervised, and motivated 6 employees to achieve maximum productivity.Develops strategic objectives by identifying and evaluating trends and alternatives.

• Developed strategic marketing plans and implemented cost-effective marketing programs that resulted in stable sales through successful partnerships.

• Create schedules and oversee the entire process.

• Generated new business by attending trade shows and initiating phone and email conversations with potential clients.

• Designed HTML and email promotions as well as developed, maintained, and operated the company's web presence. I created original text and image content for the company website and designed HTML and email promotions.

• I'm in charge of coaching, counseling, and disciplining everyone on the team.

• Interviewed, supervised, and motivated 6 employees to achieve maximum productivity.

• Develops strategic objectives by identifying and evaluating trends and alternatives.

• Maintained an agile, responsible organization with consistent revenue growth by monitoring forecasts, improving budgets, and adjusting operational strategies. Fitness Consultant

Curves Fitness - Pensacola, FL

November 2004 to December 2005

• Educated clients on nutrition, healthy living, and weight management.

• New member fitness orientation appointments were scheduled and conducted by me.

• Any damaged or broken equipment was immediately reported to me.

• Ran fitness orientation programs for new members.

• Made sure all of the gym equipment was in good working order and gave clients instructions on how to use it properly.

• Made sure all of the gym equipment was in good working order and gave clients instructions on how to use it properly.

• Double-checked files for completeness and accuracy.

• Customer transactions were managed, daily deposits were made, files were updated, registrations were processed, and public records were kept up to date. Optical Technician

Sears Optical - Fairbanks, AK

November 2002 to September 2004

• Calibrated segment heights, vertex and pupillary distances, and laparoscopic tilt to customize eyeglass orders and create the perfect fit.

• Bent and shaped frames to fit patient faces using my hands, tools, and heat.

• Double-checked the data's accuracy and integrity.

• Filed claims with vision and medical insurance companies to get paid for optical services.

• Adjusted and repaired new and previously purchased frames to meet customer demands.

• Kept meticulous records of customer data, prepared detailed work payments, processed insurance claims, and collected customer balances.

• Created work orders that detailed all of the requirements for new lenses and frames.

• Initial patient tests included pressure assessments, acuity assessments, and autorefraction assessments.

• Taught clients how to adjust to, wear, and care for their eyeglasses.

• Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

• Oversaw the check-in and check-out procedures, as well as the verification of patient information and the submission of lens orders.

• Assisted patients in choosing eyeglass frames that were appropriate for their prescription and style preferences.

• Used my sales and service skills to help office customers buy contacts, glasses, sunglasses, and other accessories.

• Copied, logged, and scanned supporting documents before filing everything in the client's files. Education

High School Diploma in General Studies

Fort Wainwright Education Center - Fort Wainwright, AK 2001

Skills

• Sales Management

• Cold Calling

• Management

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• QuickBooks

• Clerical Experience

• Account Management

• Problem-solving

• Flexibility

• Optical experience

• Serving

• Computer skills

• Culinary experience

• POS

• Bartending

• Payroll

Military Service

Branch: Air Force

Service Country: United States

Rank: Airman First Class

October 2002 to December 2003

Commendations:

Honorably Discharged

Certifications and Licenses

Welding

2016 to 2020

J.F. Ingram Technical College

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