Shawna Elam

adrwr4@r.postjobfree.com

**** ****** ***** **. *******, FL 33596 Tel: 727-***-****

Objective

Highly talented and resourceful Hospitality Manager with high capacity for learning and adaptation, as well as strong people and organizational skills, seeking part-time sales/customer service position

Qualifications

Hospitality Executive with more than 13 years of experience

Extensive background in Sales & Marketing, Customer Service, and Public Relations

Proven record of leadership with experience in building high performance teams that deliver bottom line results

Self-directed individual with an excellent record of accomplishing and exceeding goals

Strong solicitation, prospecting and negotiation skills

Excellent communication (verbal and written), interpersonal, and guest service skills

Extensive knowledge of OPERA, Microsoft Office (Excel, Word, Powerpoint, Outlook), QuickBooks, Peachtree, and various point of sale systems

Work Experience

August 2008 – 2014 Country Inn & Suites Director of Sales & Marketing /

8050 US Hwy 19 N Assistant General Manager

St. Petersburg, FL 33781 727-***-****

Establish client base of organizations, associations, corporations, and military groups through direct outside and inside sales in order to maximize revenues and exceed pre-determined sales goals

Develop and maintain client relationships to minimize churn, maximize customer satisfaction, and generate repeat business

Negotiate guest room rates, meeting room rental, and hotel services within approved booking guidelines

Directly responsible for increasing revenue by a minimum of 13% each year since hotel grand opening in 2008

Respond to RFPs, draft Sales Contracts, prepare Occupancy/ADR/Revenue reports, strategize and execute sales campaigns and promotional bookings

Demonstrate positive leadership characteristics to inspire employee performance and morale

Respond quickly and empathetically to customer requests/complaints, with follow-up to ensure guest satisfaction

Manage operations, housekeeping, and maintenance staff through scheduling and assigning of daily tasks

Oversee food and supply orders for complimentary breakfast and general housekeeping needs

Facilitate payroll, HR, and administrative duties associated with hotel operations

April 2005 – March 2008 Pro Seminars of America Office/Sales Manager

5925 Martin Luther King Blvd. N.

St. Petersburg, FL 33734 727-***-****

Director of all operations of Sales and Marketing Seminar company including Human Resources/Personnel, Payroll, Accounting, General Administration, Sales, and Federal Tax Preparation

Responsible for orchestrating training workshops and quarterly seminars for the development of sales and personal growth; Exhibiting excellent organizational skills

Coordination of sales staff and appointments; Ability to lead and motivate employees; Implementation of spiff programs that improve team morale and provide sales incentives while maintaining profitability of company; Audit and control of company expenses increasing operating revenue above and beyond goals of profitability

Developed all aspects of training materials for all sales representatives; Implementation of organized training agenda for all new employees

Oversee company’s property management, including rent collection, maintenance scheduling, and leasing

December 2004 - March 2005 Bi-State Window and Door Office Manager Assistant

5765 Westwood Dr.

Saint Charles, MO 63304 888-***-****

Managing needs and requirements of high revenue commercial accounts through extensive customer service follow up procedures; Serve as customer service representative for entire company

Scheduling of all service representative appointments; Scheduling of vendor representatives presentations/appointments

Balancing of over 100 accounts receivable; Preparing and shipping of monthly billing statements; Budgeting, preparation, and balancing of accounts payable; Proficiency in Peachtree Accounting Software

August 2003 – December 2004 O’Charley’s Restaurant Administrative Assistant

3975 Veterans Memorial Pkwy

Saint Peters, MO 63376 636-***-****

Assist in planning, organization, and direction of restaurant and bar operations

Scheduling for over 120 employees; Monitoring of staff performance an conducting employee evaluations

Inventory and cost control; Monitoring of revenues and modification of procedures and prices in order to effectively raise profitability of restaurant

Resolution of customer complaints; Ensure that all regulations are in compliance with local health and safety codes

Handling of all money taken as revenue for the restaurant; Perform daily bank drops; Auditing of bank records per company standards

Education

Florida State University

Coursework in Public Relations

Frostproof Senior High School

Diploma, 1996

Frostproof, FL 33843

References provided upon request

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