Helpdesk Support Specialist
Resume:
Volodymyr Zaslavskyi
Brooklyn, NY 11230
E-mail: *.**********@*****.*** Tel: 347-***-****
OBJECTIVE: I am looking for a position of Desktop Support Technician.
TECHNICAL SUMMARY:
●Windows 10, Windows Server 2012/2016, Windows Exchange Server 2016, Linux
●Azure AD, Microsoft 365
●LANs, WANs, proxy, firewalls, routers and switches, Active Directory, virtualization
●ELK/Elastic Stack
●Network analysis: tools: WireShark, NMAP
●McAfee Encryption and DLP Systems
●CrowdStrike IPS/IDS
●PowerShell, Bash, Python, Perl
●Jira, Confluence administration
●MS Office, ticketing and remote management platforms
CERTIFICATIONS: Microsoft Certified Professional, CompTIA A+, Network+, Security+, CySA+
EXPERIENCE:
TRANSPERFECT TRANSLATIONS INC. 04/2018 – Current
Position: Helpdesk Support Specialist
●Creation and maintenance of user accounts in Active Directory and mailboxes in Exchange servers for a large global company with over 6000 employees and over 100 office locations worldwide.
●Azure AD and Microsoft 365 administrration for cloud services
●Access control and account management for the company's services, such as Jira and Confluence.
●Create and maintain a library of access control automation PowerShell scripts.
●Work together with HR and management to establish and review users' clearance to access company resources.
●Build and maintain Windows and Mac desktops.
●Troubleshoot hardware and software problems, including malware sanitizing, for a variety of end users.
●Maintain documentation on access control procedures and clearance forms.
ORA Publishing LLC., NY 02/2012 – 04/2018
Position: System Administrator
●Installed, maintained, upgraded and troubleshot hardware and software systems in a fast-paced environment.
●Provided user assistance with all desktop and network issues.
●Network configuration and account administration.
●Responsible for system security, virus removal and prevention.
●Maintained system documentation.
THINK IP SYSTEMS LLC, NJ 11/2014 – 07/2015
Position: Desktop/Network Support Specialist
●Provided technical support for the installation, configuration, troubleshooting and repair of hardware, software (up to 200 users).
●LAN/Wan network and system troubleshooting and support including installation of routers, access points, repeaters.
●Set up new workstations, created and deployed desktop images, installed peripheral devices.
●Managed Active Directory accounts and groups, Exchange mailboxes.
●Antivirus installation, removal of viruses and malware.
●Managed client requests with ConnectWise ticketing system, maintained documentation.
X-Press Inc., NY 02/2009 – 02/2012
Position: Technical Support Specialist
●Was responsible for hardware and software support and purchase as well as system security.
●Supported peripherals (printers, scanners, audio-visual equipment).
●Was responsible for Network configuration and account administration.
●Maintained financial analysis reporting and accounting system maintenance.
EDUCATION:
NYU Tandon School of Engineering 2018 – 2019
Cyber Fellowship program courses
City University of New York, Baruch College 2012 – 2014
BA in Mathematics (Summa Cum Laude)
SKILLS:
●Excellent diagnostic and troubleshooting skills.
●Strong organizational, communication and time management skills.
●Good work ethics. Works well under pressure. Quick learner.
●Self-starter who is able to work independently with little supervision.
●Team player capable of prioritizing tasks and escalating when necessary.
●Committed to provide the users with excellent service.
REFERENCES: Available upon request
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