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Helpdesk Support Specialist

New York, NY
July 27, 2022

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Volodymyr Zaslavskyi

*** **** *** ****** ***. *R

Brooklyn, NY 11230

E-mail: Tel: 347-***-****

OBJECTIVE: I am looking for a position of Desktop Support Technician.


●Windows 10, Windows Server 2012/2016, Windows Exchange Server 2016, Linux

●Azure AD, Microsoft 365

●LANs, WANs, proxy, firewalls, routers and switches, Active Directory, virtualization

●ELK/Elastic Stack

●Network analysis: tools: WireShark, NMAP

●McAfee Encryption and DLP Systems

●CrowdStrike IPS/IDS

●PowerShell, Bash, Python, Perl

●Jira, Confluence administration

●MS Office, ticketing and remote management platforms

CERTIFICATIONS: Microsoft Certified Professional, CompTIA A+, Network+, Security+, CySA+



Position: Helpdesk Support Specialist

●Creation and maintenance of user accounts in Active Directory and mailboxes in Exchange servers for a large global company with over 6000 employees and over 100 office locations worldwide.

●Azure AD and Microsoft 365 administrration for cloud services

●Access control and account management for the company's services, such as Jira and Confluence.

●Create and maintain a library of access control automation PowerShell scripts.

●Work together with HR and management to establish and review users' clearance to access company resources.

●Build and maintain Windows and Mac desktops.

●Troubleshoot hardware and software problems, including malware sanitizing, for a variety of end users.

●Maintain documentation on access control procedures and clearance forms.

ORA Publishing LLC., NY 02/2012 – 04/2018

Position: System Administrator

●Installed, maintained, upgraded and troubleshot hardware and software systems in a fast-paced environment.

●Provided user assistance with all desktop and network issues.

●Network configuration and account administration.

●Responsible for system security, virus removal and prevention.

●Maintained system documentation.

THINK IP SYSTEMS LLC, NJ 11/2014 – 07/2015

Position: Desktop/Network Support Specialist

●Provided technical support for the installation, configuration, troubleshooting and repair of hardware, software (up to 200 users).

●LAN/Wan network and system troubleshooting and support including installation of routers, access points, repeaters.

●Set up new workstations, created and deployed desktop images, installed peripheral devices.

●Managed Active Directory accounts and groups, Exchange mailboxes.

●Antivirus installation, removal of viruses and malware.

●Managed client requests with ConnectWise ticketing system, maintained documentation.

X-Press Inc., NY 02/2009 – 02/2012

Position: Technical Support Specialist

●Was responsible for hardware and software support and purchase as well as system security.

●Supported peripherals (printers, scanners, audio-visual equipment).

●Was responsible for Network configuration and account administration.

●Maintained financial analysis reporting and accounting system maintenance.


NYU Tandon School of Engineering 2018 – 2019

Cyber Fellowship program courses

City University of New York, Baruch College 2012 – 2014

BA in Mathematics (Summa Cum Laude)


●Excellent diagnostic and troubleshooting skills.

●Strong organizational, communication and time management skills.

●Good work ethics. Works well under pressure. Quick learner.

●Self-starter who is able to work independently with little supervision.

●Team player capable of prioritizing tasks and escalating when necessary.

●Committed to provide the users with excellent service.

REFERENCES: Available upon request

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