Personal Assistant Executive

SHAHISTA SHAU MIRZA

CURRICULUM VITAE

CURRICULUM

VITAE

SHAHISTA SHAU MIRZA

(B.A – International Relations &

Diplomacy; Dip. ABE – Business

management)

Nationality: Kenyan P.O.

Box 20108 - 00200

Nairobi, Kenya.

Tel: +254-***-******

Email: ********.****@*****.***

EXECUTIVE ASSISTANT

Executive Assistant experienced in providing high-level support to senior managers and handling key customers to catalyze organizational growth and profitability. Professional experience includes serving as Administrative Assistant with Basco Products (K) Ltd.; as well as Customer Care Assistant Supervisor and Personal Assistant to the Operations Director with the same organization among other roles. Proven experience in enhancing operational efficiency by managing the executive diary, scheduling meetings and appointments; handling incoming and outgoing communications; drafting official correspondences; as well as ensuring confidentiality of official matters and information management. MILESTONES

• Serving as Administrative Assistant with Basco Products (K) Ltd., have enhanced operational efficiency through timely processing of export orders and by following up with clearing agents to ensure smooth clearance and shipment of goods to customers. Have also maintained updated reports of imported goods including docking time, certificates of conformity among other permits.

• In the same capacity, have developed active processes for measuring supply inventory and determining purchasing needs based on quarterly and annual figures.

• As Customer Care Assistant Supervisor with the same company, developed and employed ingenious approaches to ensure the voice of customers was heard, understood and acted upon. This was in addition to handling enquiries and resolving dissatisfactions, as well as maintaining relationships with clients to guarantee customer retention.

• As Personal Assistant to the Operations Director with the same company, effectively managed interactions with the company’s anchor clients and ensured consistent service delivery as per the company’s customer service policies. This was besides scheduling departmental meetings, circulating the agenda, taking minutes and following up on the agreed action plans to ensure full implementation.

• As Sales Representative with Bobmill Industries, Established and maintained positive business and customer relationships, and accelerated growth in sales by developing sales proposals that align with needs of prospective and existing customers.

CORE COMPETENCIES

• Facilitating internal and external communication as well as acting as the point of contact between the executives, employees and clients.

• Ensuring delivery of exemplary customer service, premiering exemplary experiences and advisory services to new and existing clients and effectively strengthening organizations brand in the corporate arena.

• Maintaining courteous, professional and effective working relationships with clients, colleagues and employers.

• Organizing and scheduling meetings and appointments, maintaining contact lists, answering and directing phone calls.

• Managing the executive diary, taking minutes in meetings, and following up on agreed action plans.

• Coordinating office activities and operations to ensure efficiency and compliance with company policies. 1

• Identifying clients’ needs and challenges and formulating effective ways to address them.

• Handling customer enquiries and complaints as per organizational policies, and managing incoming and outgoing communications.

SHAHISTA SHAU MIRZA

CURRICULUM VITAE

PROFESSIONAL EXPERIENCE

Basco Products (K) Ltd.

Administrative Assistant, September 2018 - to date In this capacity, have among other things:

• Developed and maintained company’s filing system and assisted in the preparation of scheduled reports.

• Maintained office supplies inventory by taking stock, identifying needed supplies, placing and expediting orders and verifying receipts of supplies.

• Managed calendars, meeting schedules and made travel and accommodation arrangements for senior managers.

• Received and attended to clients and visitors and handled their queries and complains as per the company’s policies.

Basco Products (K) Ltd.

Customer care Assistant Supervisor, September 2017 – August 2018

• Led innovation by defining and implementing engagement methodologies and best practices in the continuous pursuit of operational excellence and process enhancement.

• Identified and implemented scalable customer experience analytics, including development and refinement of metrics.

• Promoted the company’s products over the phone and made sales using knowledge of the product and effective communication and marketing skills.

• Tracked the performance of each account and prepared weekly status updates for review by the management.

Basco Products (K) Ltd.

Personal Assistant to Operations Director, July 2014 – June 2016

• Assisted the operations Director in coordination of management meetings.

• Maintained the Operations Director’s daily update report.

• Handled internal and external communications.

• Maintained files, records and correspondences for the operation director. Bobmill Industries.

Sales Representative, April 2013 – June 2014

• Visited clients for relationship building and followed up on business opportunities.

• Improved levels of customer satisfaction through prompt appraisal, review, and processing of applications.

• Effectively improved marketing communications strategies, objectives, budgets, and tactics.

• Established and maintained positive business and customer relationships. ACADEMIC QUALIFICATIONS

• Bachelor of Arts in International Relations and Diplomacy Riara University, 2020.

• Administrative Business Education (ABE) Diploma in Business Management. Northpole Education Centre.

REFEREES

Ninar Sheriff

Plant

Manager

Bhachu Gas

Tel: +254-**-******

Email:

**.*******@*********.**.**

Zubesh Yoon

Coorparate

Manager Savannah

Cement

Tel 1: +254-***-******

Email:

******.****@**************.***

George Maangi

Director,

GMurgor

Consultants,

Centre Tel: (+254)

725820805

Email: ************@*****.***

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