Trisha Morris

**** **** **** ** ******, OH ****2

513-***-**** adrwql@r.postjobfree.com

Career Target

Full-time position offering daily challenges and opportunities.

Key Qualifications

Over 6 years’ experience in customer service roles. Great customer relations and problem-solving skills.

Customer-focused professional with exceptional communication and interpersonal skills.

Excellent ability to put people at ease in difficult situations; maintain a positive, professional attitude at all times.

Reputation for dependability and a very strong work ethic. Landed my first job at the age of 14.

Well organized and attentive to detail; an efficient multi-tasker who works accurately and meets deadlines.

Equally effective working independently or as part of a team.

Quick to learn/apply new skills.

Experience

HAMILTON COUNTY SHERIFF’S OFFICE, 1000 Sycamore St, Cincinnati, OH 45202 12/14 - Current

Property Data, Intake Counter- When officers bring in a person who has been admitted into the jail, they bring the property to me, and I record the property they come in with. Any questions they have with their charges, I give them any answers they need.

Receiving property & inventory in computer

Answer multiple phone lines

Handle money

Work with police agencies

Give information about charges and bonds

Computer work and social skills

Record Property in computer

FIFTH THIRD BANK, 5050 Kingsley Dr, Cincinnati, OH 45227 12/13- 11/14

Customer Service Professional, Call Center- Assisted 5/3 customers with professional assistance regarding their bank accounts. Provided great, and accurate service on any information they needed on their personal accounts. This was a very independent job, and required many skills on banking, and customer service.

Maintenance on check and savings accounts.

Trained new employees on how to work the computer system and how to provide excellent customer service.

Gave helpful and accurate information to customers on their accounts.

A leader on my team if anyone needed help, they would come to me to get clarification on the correct answer.

Quick to learn new skills.

LOWE’S, 6150 Harrison Avenue, Cincinnati, OH 45247 2012 – 10/13

Customer Service Associate, Front Desk- Presented a positive, professional image as the first point-of-contact for customers. Greeted incoming customers, routed calls and assisted cashiers in providing outstanding service. Processed merchandise returns, operated and balanced cash register. Accurately managed cash, checks, and credit card transactions. Maintained service area in a neat, organized manner to ensure associates could quickly access needed information and materials.

Researched and solved customer problems/complaints, focused on resolving small issues before they escalated.

Contributed to team effort to increase sales by suggesting add-on sales and credit card applications.

Trained new employees in customer service, cash register operation/cashier duties.

Named Employee of the Month, March, 2013. (Selected from 125 eligible employees.)

CRACKER BARREL RESTAURANT, 615 Ring Road, Harrison, OH 45030 2011 – 2012

Server/Cashier – Provided courteous, efficient service in a fast-paced environment.

Trained new employees in customer service and cashiering operations.

CABANA ON THE RIVER, 7445 Forbes Road, Cincinnati, OH 45233 April-September 2010

Hostess/Server – Greeted guests, organized seating arrangements, estimated wait times and kept waiting guests happy. Filled in for absent employees, bussed tables, did whatever was needed to help the business succeed.

KMART, 5750 Harrison Avenue, Cincinnati, OH 45248 2007 – 2010

Customer Service/Retail Associate

Assisted customers with merchandise selections, suggested items to fit their needs and budgets. Operated and balanced cash registers, stocked shelves. Created/ maintained attractive merchandise displays.

Demonstrated flexibility by working in various departments as needed – electronics, jewelry, and lay-a-way.

Increased average ticket sales by suggesting warranties and complementary items.

Worked extra shifts whenever they were available. Frequently filled in for absent employees.

Trained new employees in product knowledge, selling skills and customer service techniques.

Education

CINCINNATI STATE TECHNICAL & COMMUNITY COLLEGE, Cincinnati, OH 2010 – 2011

Completed courses towards Associate’s degree, including Psychology 1 & 2, Sociology 1 & 2, Science Math, Medical Terminology, Chemistry, and Healthcare Informatics.

TAYLOR HIGH SCHOOL, North Bend, OH Diploma, 2010

Achieved/maintained “B” average while working an average of 20 hours per week during school year.

References

Mindy Auel Human Resources, Executive Assistant 859-***-****

Kelly Vogt Manager at Cinco 513-***-****

Tammy Rohrer Convergys Assistant 513-***-****

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