Latoya S. Merritt

**** *** ****., **** ****, MS *8637 901-***-**** adrwq9@r.postjobfree.com

Objective

To obtain a position in an organization offering opportunity for career growth and advancement. Education

HIGH SCHOOL DIPLOMA 1997 HORN LAKE HIGH SCHOOL

· Successfully completed general curriculum

Skills & Abilities

TECHNICAL SKILLS

· Proficient in MS Office, MS Word, Access, Excel, AS400, Outlook, 10-Key Experience

RELOCATION COORDINATOR/ CLAIMS ADJUSTER

ARMSTRONG RELOCATION JANUARY 2005 – OCTOBER 2021

· Accept relocation initiations for National/International accounts

· Effectively communicated with clients to inform them of all information concerning their relocation

· Effectively communicated with Dispatchers and Operation Associates

· Create and distribute purchase orders to appropriate accounts

· Managed out of area agencies to provide assistance with relocations

· Emailed/ Faxed documents as needed or requested

· Assisted and supported Sales department on major accounts

· Strive to meet and ensure customer satisfaction

· Receive claims, assign to repair agency for repairs or offer settlement to customer’s satisfaction TELLER SUPERVISOR

UNION PLANTERS/ REGIONS BANK OCTOBER 2003 – JANUARY 2005

· Assigned and monitored activities of Tellers

· Communicated clearly and effectively with staff and customers to build loyalty

· Ensure quality services to customers

· Process and perform daily bank transactions

· Maintained, verified and balanced cash drawer

· Assist and support banking staff in their tasks

· Identify and resolve customer needs

· Set and monitored schedules for staff

· Maintained and balanced ATM

· Ordered cash and supplies

RECEPTIONIST

COMMUNITY FOUNDATION OF GREATER MEMPHIS APRIL 2000 – OCTOBER 2003

· Answered phones and transferred calls to appropriate associates/ departments

· Communicated clearly and effectively with staff

· Greeted guests

· Prepared refreshments for meetings

· Prepared agendas for monthly staff meetings

· Distributed reports to departments

· Maintained supply inventories

· Closed and secured building at the close of business daily TELLER

BANCORPSOUTH BANK NOVEMBER 1998 – APRIL 2000

· Certified Teller

· Maintained and balanced cash drawer daily

· Operated a terminal and 10-key by touch

· Accurately faxed documents to customers and branch offices

· Identify and resolve customer needs

· Communicated clearly and effectively with customers and staff Page 2