Customer Service Lake Mn

DELL S WILLIAMS

Prior Lake MN · 612-***-****

adrwq7@r.postjobfree.com

Accomplished and innovative Management Professional possessing extensive experience in guiding and developing company employees. Expertise in providing hands-on direction for business growth, procedural development, merchandising, and exceptional customer servicing. Strong leader with demonstrated success in remote management of multiple locations through clearly defining expectations, promoting pride of store ownership and providing of tools needed to attain goals. Exceptional team builder who is committed to empowering others to efficiently perform job responsibilities and advance to the next level.

EXPERIENCE

2019-PRESENT

FIMS (Field Inventory Management Specialist), 7-Eleven/Speedway

*Responsible for 33 stores. *Work with General Managers and staff to help reach

their goals of passing the Store Standards, Food Safety Shop and Beverage Readiness Shop. *To help with Inventory Management, Item Level Variances and Write Off Reports to make sure they have been done correctly. *To help stores reach their sales and margin goals. *Work closely with Region Managers, District Managers and Field Management Coordinators to develop store talent to better assist customers and identify leaders for the company.

2015 – 2019

DISTRICT MANAGER, SUPERAMERICA/SPEEDWAY

*12 Minnesota locations over 100 employees * Provided leadership for customer service standards, sales culture development, staff development, merchandising and inventory control * Conducted loss investigations and implemented controls to reduce shrink * Training and on-going mentorship to new Managers and District Managers. Demonstrated and promoted the principles of a retail environment, embraced and communicated the elements of the Company’s customer service initiatives.

1996 – 2015

STORE MANAGER, SUPERAMERICA

Provided customer service leadership/direction for the whole store while assisting in overseeing the efficient retail operation in accordance with Company policies. Properly trained employees to ensure all store positions were staffed to appropriately handle Customer Service. Ensured the store maximized sales and profits while maintaining asset controls.

1996 – 1996

ASSISTANT STORE MANAGER, SUPERAMERICA

Assisted in providing customer service leadership/direction for the whole store including overseeing the efficient retail operation in accordance with company policies, properly training employees to ensure all store positions were staffed to appropriately handle Customer Service and helping to ensure the store maximized sales and profits.

1995 – 1996

CASHIER, SUPERAMERICA

Provided high quality customer service by running the register, maintaining and organizing the sales floor and ensuring excellent store appearance.

AWARDS

2016, 2017, 2018

CHARITY EVENTS AWARD, SUPERAMERICA

In charge of events including Children’s Miracle Network, Military Families of Minnesota, Kids Fighting Cancer and Special Olympics.

2016, 2017, 2018

MYSTERY SHOP AWARD, SUPERAMERICA

Awarded the illustrious Mystery Shop Award for bringing the lowest scoring district up in ranks to the highest scoring district.

SKILLS

Experience with Word, Excel and other applications.

Excellent communication skills and the ability to research and resolve issues.

Ability to perform repeatedly and for extended periods of time: bending, standing, climbing and reaching.

Knowledge of retail business management practices.

Fostering a work environment where good performance is recognized.

Keen understanding of intra-department functions including but not limited to store operations and corporate business plans

ACTIVITIES

Long-standing member of my community with regular involvement in civic activities, youth in athletics, and participation in fundraising events.

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