Dwana Mankey

**** *** **** ***** *** ***

Washington, Pennsylvania 15301

724-***-****

Objective

To establish a career so late in my life that will give me a chance to keep up with my professional skills that have been developed over the years of job experience and doing the best that I can do at all times.

Education

High School Diploma/1985

·Major: Academic

1ww Nursing Assistant/2005/harrisburg area community college

·Major: certified nursing certificate

Skills & Abilities

Working in chiropractic, pain management, optical, physciatric offices as an office manager completing all insurance verification for coverage allowance for patients- working with insurance company's to on board new doctors in the practices for them to be able to see- treat- and process payments verification on all service rendered.

Management

.Rural King

.scan outs program- merchandizing products- stocking products on shelves, forklift driver when needed for call outs of large items being sold, gun barn walk outs when customers buy guns, audits for serial numbers and box to confirm all guns are in house and confirmed correctly being sold.

.Compass Group

. oversee all the food stations are completely ready for dining service to students and staff

Management

. Rural King

. Allegheny Homehealth

. Goldfish Swim School Peters Township

. Patterson Groom and Zoom

. Area on Aging

. NovaCare Rehabilitation Center

. Dr. Oscar Urrea

Sales

·Goldfish Swim School Peters Township

·NovaCare Rehabilitation

·84 Lumber Company

Communication

·Goldfish Swim School Peters Township

·NovaCare Rehabilitation

·Dr. Oscar Urrea

·Dr. Frederick Keefer

·84 Lumber Company

Leadership

·4 years of Leadership as President of the Teacher Association for Trinity South

·4 years of Leadership as Treasurer for Amity Youth Baseball

Experience

Assistant Manager Rural King August 2020-Present

.Training associates on computer programming

. Gun Barn Audits, Checking in of guns

. Front End Supervisor, Apparel, Pets, Farm, Consumables, backroom

. Forklift

. Stocker

. Key Holder,deposits,open and close of store, interviews as needed for new hirers

. Assist with opening of new store from the ground up, POG sets, receiving merchandise and set up over stock, training ICS, Department Specialist, Assistant Store Managers

Supervisor of Care Allegheny County Homemakers 2019-2020

.Data entry for all new hires/ clients

.Hiring

.Scheduling employees to client

.Obtain and enter all employee records for training eligibility

.Payroll

. Meet and Greet New Consumers

. Supervisor Appointments

. Personal Care Assistant when needed

Admin/Receptionist PASS 2017-2019

.computer programming for appointments, billing of insurance, and verifications of eligibility for medications and treatments, filing of all correspondences from hospital medical records, reports, MRI of reports from doctors offices, worker comp claims

.Insurance verification

.Phones

.Schedules

. check-in- check-out

Front End Manager Compass Group 2015-2017

.Barista server

.Food Prep

. maintaining the flow of all meal stations during meal times

Assitant General Manager Goldfish Swim school peters twp 2012-2015

·Sales and Service set up new location, organized and maintained inventory, phones, scheduled classes for new members.

·Promoted to Sales and Service Manager, worked with GM and AGM with in-service notes, training of new staff, birthday party coordinator, inside and out of the links program.

·Promoted to Manager on Duty over seen the Front Desk task at hand daily, operation of the pool during classes with the DS that was scheduled, monthly reports, marketing, water safety events scheduled and performed when needed, organized family swim, any extra events that was within the school hours of operation, employee birthdays, followed up with customer complaints or concerns.

·Pool Operations

·Then promoted to Assistant General Manager to oversee the same operations that I have had in the past just a pay increase and less hours worked.

groomer patterson groom and zoom 2008-2012

·Groomer Assistant for several years, then was asked to run the truck for a year while owner was off with a surgery. Once recovered she purchased the second truck which I became the driver. Scheduling appointments of new and old clients, trained new assistants when hired. Payroll was done weekly by tracking manual hours and turned into owner daily. Maintained maintenance of the vehicle.

COPAY LEAD INSURANCE BILLING NOVACARE REHABILITATION 2004-2008

Copay Lead/ Insurance Billing Supervisor came aboard the company when they were closing all of the centers across the United States to the Southpointe location.

Streamlined how to finalize each clinic to send all files via phone conferences processed all billing for the patients, copays, worked with each center manager on a weekly, monthly basis to confirm all payments from the insurance and patients accounts were being processed and sent correctly. Tracked all missing payments or packages, completed monthly reports for the CBO then sent them to each individual manager at the clinics so they knew how the staff was finalizing the payments. Trained new staff to apply insurance payments according to E.O.B and copays as well.

office manager front desk assistant dr frederick keefer 2001-2004

Completed all of his insurance billing, verification of treatment, patients billing per month. Scheduled appointments, back office assistant when needed to document while Dr. did adjustments on patients.

REFERENCES:

Linda Meeks 724-***-****

Donna Ritter 724-***-****

Sue Mazza 724-***-****

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