Service Representative Customer
Resume:
Denise Branch
Moreno Valley, CA
US Citizen
PROFESSIONAL SUMMARY:
Over 10 years of call center experience within larger professional environments as Customer Service Representative.
Experienced with both automatic and manual dialers.
Consistently handled Complete Outbound calls (Approx. 88-125) on daily basis.
Reviewed account to ensure customer has all services needed and sale new services.
Answered customer phone calls to provide information about their accounts and product details.
Referred unresolved customer grievances to departments for further investigation.
Front Office Support /Receptionist.
Available to interview and start immediately.
EDUCATION
Grambling State University Bachelors of Arts Degree 1989
Computer Programming Certificate, Computer Learning Center 1993
PROFESSIONAL EXPERIENCE:
Entyce Boutique Moreno Valley, CA September 2017- Present
Sales Clerk
Responsibilities:
Front line customer Service
Opened and closed the store front
Marketing
Created Enjoyable working environment
Stocking and Re-stocking products
Kept accurate records
Cashier using both cash register and web for Credit card transactions
Maintenance and upkeep of the store front itself
Personal Concepts, Ontario, CA November 2016 – August 2017
Customer Service Specialist (Call Centre)
Complete Outbound calls (Approx. 88-125) daily
Consistently 85% to Goal in sales per month
Verify account information (phone, address, contact names)
Educate customers on Labor Law Posting and Notice Requirements
Accepted payments using Credit cards, Visa Master Card American Express and Discover
Computer programs used SAP, Excel and Word
Smart Energy Corona, CA January 2016 –November 2016
Customer Service Representative (Call Center)
Responsibilities;
General Office Maintenance
Verified Appointments/ Correct Information was gathered
Set Appointment Calendars
Made Outbound Calls (45-75 per day)
Created Correspondence, for future calls
Bestchoiceproducts.com Irvine, CA May2015- December 2015
Customer Service Representative (Call Centre)
Responsibilities:
Consistently handled 45-55 inbound phone calls on a daily basis.
Answered 250-400 emails per month
Answered customer calls to give information about orders, tracking of packages
Created correspondence for future use on missing packages, product information, company policies.
Handled customer grievances and provided solutions and resolutions to their issues
Accepted payment for orders via pay pal using Visa MasterCard American Express and Discover
Iherb.com May 2012- May 2014
Customer Service Representative
Responsibilities;
Consistently handled 70-80 inbound phone calls on a daily basis.
Answered customer chats via email 65-75 per day
Answered 500 -800 emails per month
Answered customer calls to give information about account, tracking of packages
Reviewed customer billing and made payment arrangements
Created correspondence for future use on missing packages, product information, company policies
Referred customer grievances to designated departments for further investigation.
Golden State Water Company Norwalk, CA August 2011-October 2011
Customer Service Representative (Call Centre)
Responsibilities:
Consistently handled 60-70 inbound phone calls on daily basis.
Answered customer phone calls to provide information about their accounts.
Entered new account information or close accounts and obtain details of complaints.
Reviewed customer billing, and set up payment arrangements.
Referred unresolved customer grievances to designated departments for further investigation.
Wells Fargo Home Mortgage Department Fresno, CA February 2010 - June 2010
Customer Service Representative (Call Centre)
Responsibilities:
Consistently handled 60-70 inbound / Outbound phone calls on daily basis.
Answered customer phone calls to provide information about their accounts.
Kept records of customer interactions or transactions.
Recorded details of inquires complaints or comments as well as actions taken.
Referred unresolved customer grievances to designated departments for further investigation.
Reviewed account to ensure customer has all services needed and sale new services.
Time Warner Cable Palmdale, CA August 2006- July 2009
Customer Care Representative (Call Center)
Responsibilities:
Consistently handled 70-80 inbound phone calls on daily basis.
Answered Customer Phone Calls to provide information about their accounts.
Enter new Account information or Close accounts and obtain details of complaints. Review Customer Billing, and set up payment arrangements.
Determine Charges for services requested, collect deposits or payments, or arrange payment plans.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers service complaints by Trouble Shooting via telephone, for Cable, Phone, and Internet.
City of Riverside May 2006- August 2006
Customer Service Representative (Call Centre)
Responsibilities:
Answered customer phone calls to provide information about their accounts.
Entered new account information or close accounts and obtain details of complaints.
Reviewed customer billing, and set up payment arrangements.
Referred unresolved customer grievances to designated departments for further investigation.
Home Capitol Lending, Bakersfield, CA August 2005- February 2006
Loan Officer
Responsibilities:
Consistently handled 30-40 outbound phone calls on daily basis.
Contact customers via telephone to qualify them for refinancing.
Enter New Account Information, Collect Accurate information to update account.
Develop Marketing Strategies.
NCO Financial February 2003- May 2005
Collector
Responsibilities:
Consistently handled 40-50 outbound phone calls on daily basis.
Contacted customers via Auto dialers to set up payments or remind them of payments due on their delinquent accounts.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Skip Tracing to update cold accounts.
Obtained and examined all relevant information.
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