MARLENE AMOS

Washington, D.C. mobile: 301-***-**** email: adrwno@r.postjobfree.com linkedin: linkedin.com/in/marleneamos

human resources specialist • talent management strategist • employee engagement innovator

CAREER SUMMARY

»Outcome-driven Human Resources Specialist recognized for experience across the HR, banking, real estate, & legal sectors.

»Strategic business partner skilled in leadership consultation, organizational development, HRIS systems, and employee coaching.

»Hands-on collaborator with success in driving high-level business functions, including full-cycle recruiting & acquisition processes.

»Highly skilled in fostering strong relationships and rapport with employees by delivering engagement and recognition programs.

SUMMARY OF SKILLS

Human Resource Management • Talent Management • Employee Relations • Employment Law • Full-Cycle Recruiting • Human Resource Policy Development • Organizational Development • Cross-Functional Collaboration • Strategic Planning • Team Retention

EDUCATION

Master of Science, Management/Human Resources University of Maryland Global Campus

Bachelor of Science, Information Systems Management/Management Studies University of Maryland Global Campus

PROFESSIONAL EXPERIENCE

Robinson Kirlew & Associates, P.C. Greenbelt, MD

Legal Assistant September 2019 – Present

Serve as a trusted advisor to 3 attorneys by acting as a liaison and primary point of contact to manage client requests.

Lead client consultations via phone and email to prepare applications for permanent residency for foreign nationals.

Collect data and relevant petition information from external parties and communicate changes in case progression.

Evaluate confidential records for accuracy and completeness, swiftly resolving any issues or errors in a fast-paced environment.

Provide employee and customer support services in compliance with processing guidelines and industry regulatory requirements.

Fathom Realty Washington, D.C.

Licensed Real Estate Agent (Part-Time) September 2016 – Present

Track changes in industry trends, asset valuations, and market conditions to identify top selling points for listed properties.

Lead marketing activities, including staging, professional photos, 3D tours, MLS updates, websites, & other digital/print collateral.

Act as primary point of contact between clients, appraisers, escrow companies, and home inspectors throughout the transaction.

Facilitate buyer/seller engagements to uncover unique needs, address pain points, and negotiate deals through to property close.

The World Bank Group Washington, D.C.

Program Assistant September 2013 – July 2016

Processed clients’ requests for information, scheduled private consultations, and prepared client documentation.

Maintained strict confidentiality on sensitive and/or privileged matters to ensure peak levels of client trust and satisfaction.

Delivered customer service to cross-functional business units by coordinating travel & logistics for bi-annual Fund Council meetings.

Administered timekeeping systems by monitoring time entries for 11 staff members, including PTO & preparing year-end reports.

Human Resources Assistant July 2010 – September 2013

Provided support to technical teams tasked with spearheading the implementation of a new HRIS solution.

Streamlined the full-cycle recruiting process for talent acquisition teams by tracking each stage of the candidate journey.

Facilitated onboarding operations for new team members to drive a positive employee experience and elevate engagement.

Oversaw employee documentation, records updates, and other database management tasks to ensure successful audits.

Researched and compiled information to ensure accuracy of pre-employment documents, including E-Verify, I-9’s, & more.

Assembled data to support line of business managers with performance reviews, compensation changes, and promotions.

ADDITIONAL INFORMATION

Technical Skills: HRIS (PeopleSoft), Office 365, Windows 10, Adobe Acrobat

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