Customer Service Telemarketing

MELANEE SIMPSON

**** ***** *'Alene ave, Coeur d'Alene ID 83814 208-***-****) *******.*******@*****.***

Professional Summary

•Top sales excelling at customer satisfaction and retention with pre-and post-sales support. I know how to handle high tension situations with resolution. I am a very positive and energetic person with motivation to achieve!

Work History

Customer Service/Inbound sales

Qualfon/T-Mobile- Coeur d'Alene, ID 83815

•Answering back to back calls, addressing issues with existing customers as well as setting up new lines of service.

•Knowledge of the product and current promotion, plans, and fees

•Multi-tasking from sales to customer issues, defusing escalating issue and resolving them in a professional matter

•Answered every call with excitement and enthusiasm-Noticing if I was excited to tell them about it, they were excited to listen.

•Building rapport with each and every customer

•I missed to many day due to lack of transportation, my vehicle was stolen right out of their parking lot

06/2017 to 12/2017

24/7 home healthcare for the elderly Private Home healthcare/Lola Berens – 1116 N Ironhorse rd., Post Falls, ID 83854

03/2006 to 09/2015

Private Home healthcare/Lola Berens – 1116 N Ironhorse rd., Post Falls, ID

•I left my job at Center Partners/T-Mobile due to the fact my elderly grandmother was diagnosed with Dementia and needed my full time attention.

•Multiple job duties which included 24/7 care. Sponge bath, medicine reminders, daily log on patience performance/medication

•schedule physical therapy planned by medical provider. Prepare meals, check vitals, and

most rewarding spending quality time with individuals who needs companionship-a friend.

Customer Service/ Inbound B2B Sales 05/2002 to 10/2006

Center Partners/T-mobile – 784 S Clearwater Loop; Post Falls, Idaho 83854 Supervisor: Jennifer Hippach 208-***-****

•Answered product questions with up-to-date knowledge of sales and store promotions.

•Ensured superior customer experience by addressing customer concerns

•Helped drive sales goals and achieve monthly quotas. Team leader/motivator dedicated to continuously improving sales abilities and product knowledge.

•Asked open-ended questions to assess customer needs.

•Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

•Promoted to B2B sales after 6 months of consumer sales

Telemarketing-outbound cold calling 02/2000 to 08/2002

Mountain States Auto Glass – 701 E Seltice way, Post Falls ID 83854 Supervisor: Nicole Gallegos 208-***-****

•Described product to customers and accurately explained details on getting their windshield replaced, sometimes even for free.

•smiling and dialing is my strong suite! I get excited about sharing the product I am endorsing, and in turn, they get excited about purchasing for me.

•Achieved sales goals and service performance requirements earning top sales person for two years and worked my way to floor supervisor.

Education

Associate of Applied Science: psychology 09/2015 to 06/2017

Ashford University - 8620 Spectrum Center Blvd., CA/Phoenix University, AZ

High School Diploma/ Post Falls High School - 516 Williams st, Post Falls, ID 83854

References

Nicole Gallegos - On The Money Tax Solution- 208-***-**** associated 17 years

Jennifer Hippach- Center Partners 208-***-**** associated 15 years

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