Cynthia Ervin adrwmy@r.postjobfree.com 360-***-****

Summary of Qualifications

Veteran with ten years plus experience in customer service and working with vulnerable populations.

Skilled at engaging and supporting adults and children and inspires/groups for desired outcomes.

Areas of expertise: trauma informed care, peer support, community engagement and outreach, Knowledge of Community resources, Distributing Supplies and Providing Support.

Skills

Oral and Written Communication

Self-direction and education

Customer service

Work Experience

Personal Shopper Shipt, Vancouver, WA 12/2020 – 08/2021

Delivered items to customers on desired schedule by managing time efficiently and planning effective routes.

Achieved an overall customer ranking of 4.27 out of 5 by completing orders quickly and communicated and made good selections for customers when items were out of stock.

Provided excellent customer service by reviewing customer orders closely to locate desired items and navigated app regularly to identify changes.

Met deadlines and quality goals by memorizing store layouts and following navigation routes with 100% accuracy.

Care Provider State of Washington, Vancouver, WA 09/2014 – 06/2020

Assisted patients with dressing, grooming, and feeding needs, and helped with mobility needs

Collaborated with medical team to support clients’ wellbeing and independence.

Monitored patients to watch for changes in behavior and emotions, then addressed clients’ needs to keep them safe and documented following protocol. Administered medication as directed by physician.

Aided clients physically by handling household cleaning duties, managing schedules, and by providing transportation to and from appointments. Supported clients’ mental and emotional needs by addressing concerns.

Education/ Certifications

Peer Counselor Training – Washington State University Certified July 2022

Home Care Aid (HCA) Certification – Washington State

Master’s Degree in Psychology, University of Phoenix

Bachelor of Science in Social Sciences, Lewis and Clark State College

Volunteering

Data Entry Clerk – Church of Jesus Christ of Latter-Day Saints (2021- Current)

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