Keshia Hampton

* ****** ***** ***.* Little Rock Ark. 72210

Cell phone: 870-***-**** Email: adrwml@r.postjobfree.com

SUMMARY:

Medical Assistant with excellent communication, patient care skills, and multi-tasking skills; seeking an opportunity in your clinic to contribute to the betterment of patients and the success of the clinic. Qualified Call Agent with 2 years in fast pace customer service and call center environment. Personable and professional under pressure. Superior computer skills and telephone etiquette. Competent Medical Billing professional with ability to manage a busy medical office and provide excellent customer service to all patients.

SKILLS:

●Charting

●Vital Signs

●Wound Care

●Injections

●Various Lab Tests

●Coding-CPT/ICD-10

●Medical Terminology

●Autoclave, Sterilization

●Insurance Verifications

●Assist Physician with Exams

●Collection of Patient Co-pays

●Calling in Prescription Refills

●Answering Multi-Line Phones

●Specimen Collection & Analysis

●Minor Office Surgical Procedures

●Patient/Family Communications

●Skilled use of an AED and EKG

●Knowledge of OSHA and HIPAA

(SQ, IM, ID, Z-Track, Gluteal)

●Capillary Sticks

(Hematocrit, Hemoglobin-H&H)

●Taking Chief Complaints & Medical Histories

●Phlebotomy, Venipuncture (Vacutainer, Syringe, Butterfly)

●EMR – Navigator

●Proficient in Pharmacology

EDUCATION and CERTIFICATIONS:

Brightwood College- Fort Worth, Texas 02/2017- 11/2017

Medical Assistant Program

National Healthcareer Association Pending

Certified Clinical Medical Assistant (CCMA)

American Heart Association 04/2017

BLS for Healthcare Providers (CPR and AED) Certification

Phillips County Community College 05/2011- 05/2012

Certificate of Proficiency Medical Coding

EMPLOYMENT:

Durbin Family Medicine, Arlington, TX 09/2017-11/2017

Medical Assistant 200 hours Externship

Greeted and roomed patients, measured and recorded patient vital signs, documented medical histories and chief complaints, assisted physician during exams and minor procedures, performed injections, blood draws, ear lavage, pregnancy, flu, and strep testing, specimen collections and urinalysis, patient instructions, lab requests and requisitions, patient call backs, lab results, sterilizations, inventoried and stocked exam rooms, EMR charting with Practice Fusion, answered phones, scheduled appointments, entered new patient data, patient referrals, and insurance verifications.

Equifax, Fort Worth, Texas 06/2016- 11/2017

Call Agent/Customer Service

Excellent customer service skills, call and gather and verify all required documents, mastery of customer service management systems and database, and uses all kinds of software databases.

Walmart, Fort Worth, Texas 02/2014- 06/2016

Cashier/Customer Service

Excellent customer service skills trained new cashiers on procedures, customer service and sales techniques, routinely answer customer questions regarding merchandise and policy, and bagged sold merchandise per customer.

Keshia Hampton

3200 Currie St. Apt 811, Fort Worth TX 76133

Cell phone: 870-***-**** Email: adrwml@r.postjobfree.com

Kids for the Future-Helena, Arkansas 11/2008 – 04/2012

Medical Billing

Interacted with providers and other professional regarding billing documents, identified and resolve patient billing and payment issues, prepared billing correspondence and maintained database to organize information, and filing and maintaining folders. Answered multiple phone lines.

Helena-West Helena Schools 08/2020 - 07/2021

Substitute Teacher

Fill in for absent teachers and Interacted with students in a classroom sitting.

Doing lesson plans and giving directions.

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