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Confidential Profile: Esi Klu

*. Personal Information

Name and Surname: Esi Klu

Known as: Esi

Nationality: South African

Race: African Black

Gender: Female

Languages: Xhosa, English, Afrikaans

Driver’s License: Code B – valid unendorsed

E-Mail Address: adrwm1@r.postjobfree.com

Contact numbers: 068-***-**** / 067-***-****

Physical/Postal : 463 Obs Court, Observatory, Western Cape, 8000 Availability: Immediately

2. Qualifications and Experience

2.1 Qualifications

Qualifications Institution Year Obtained

Matric / Grade 12 Clarendon High School 2008

Diploma

Elizabeth Beauty School 2010

Higher Certificate in Supply Chain

Management

Mancosa 2015 – In

progress

2.2 Work Experience

Position Company Period of

Employment

Reason for

Leaving

Office Administrator Own Haven October2021-31

May 2022

Resigned

Operations Assistant GoIndustry -DoveBid 30 October2020 - 31 May2021

Contract Expiry

Research Assistant University Of Fort Hare 18 August 2019 – 30 Contract Expiry 2

October 2019

Assistant Centre Manager Inospace March 2019 -30 June 2019

Resignation

Help Desk Operator Eris Property Group March 2018 – November 2018

Resignation

Tenant Liaison Gillwell Taxi Retail Park (Eris

Property Group)

September 2016 –

February 2018

Transfer

Beauty Advisor Clicks - Vincent February 2010 –

August 2016

Resignation

2.3 Notice Period – Immediately

3. Accomplishments

• Selected to participate in the Ironman70.3 as a massage therapist in both Port Elizabeth and East London

• Represented Elizabeth Beauty School at the Business Women conference in Port Elizabeth in November 2010.

• Awarded a top achiever performance prize in Woolworths in the Eastern Cape

• Awarded best quality customer service prize

4. Competencies and Behavioural Attributes

• Team Player

• Good customer service

• Good interpersonal and communications kills

• Advanced computer literacy and MS Office

• Good filing skills

• Negotiation skills

• Conflict Resolution skills

• Strong time management

• Good work organisation

• Good ethics, honesty and Integrity

• Self-Control and self-management

• Deadline driven

• Ability to work under pressure

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• Ability to plan and prioritize workload

• Results Driven

• Attention to detail

• Enthusiastic personality

• Relationship Management

5. Employment History

5.1 Name of Company: Own Haven Housing Association Position Held: Office Administrator

Duties and Responsibilities:

• To manage front office and assist clients as needed, interacting with OHHA’s stakeholders, current and prospective clientele in a professional manner.

• Answering phones in a professional and friendly manner.

• Taking and delivering messages

• Events coordination

• Ensuring the office runs smoothly

• Assisting clients in finding their way around the office.

• Update calendars and schedule meetings.

• Order front office supplies and keep inventory of stock.

• Dealing and vetting all applications from prospective tenants for flats to rent.

• To perform general office management and administrative duties in line with the job description and to provide support to the other team members as needed to ensure that revenue targets are met by means of filling vacancies.

• To perform maintenance administration, including logging helpdesk calls, processing of stock movement in and out of Pastel and raising charges against the tenants account on MDA

• Cash receipting

• Marketing and Tenant Applications, placing online marketing adverts for flats to let on Property 24 and Gumtree.

• Arranging viewing for prospective tenants.

• Office Administration and Management

• Credit Control Support

• Process deposit refunds for payment

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• Follow up on arrears and send out LOD on the 4th of every month.

• Facilities Helpdesk and Administration, receiving maintenance reports from tenants and liaising with the maintenance team to inspect and attend to repairs.

• Pastel and Stock Control Administration

• Prepare lease agreements and insert relevant details into standard lease agreement for tenant to sign and ensure required payments are made.

• MDA Recoveries

• Community Initiatives

5.2 Name of Company :Go Industry Dove Bid

Position Held :Operations Assistant

Duties and Responsibilities:

• Assigns Lot and item numbers to grouped articles and records numbers on tags and in record book

• Receives and stores incoming vehicles to be auctioned

• Assists final bidders in locating purchased vehicles

• Responsible for accepting, storing and releasing auction inventory and must prepare detailed documentation of vehicles

• Inspect vehicles on arrival on-site

• Ensure keys are tagged and kept safe.

• Arrange collection of vehicles

• Follow up on arears on vehicles purchased

• Prepare release documentation for vehicles leaving the site

• Oversee site when Project Manager is not available

• Assist bidders with registration before and on auction day

• Prepare and report on daily progress of vehicle collections

• Responsible for all other duties as assigned by Project Manager

• Ensure that all vehicle documentation is up to date and safely stored and quickly accessible

• Liaison between internal & the Department of Transport in a professional and respectful manner

• Ensure vehicles have Natis documents and request if not available

• Department of Transport-Assisted in the Natis Department where you compile and prepare all Natis documents of vehicles that were on auction.

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5.3 Name of Company :University of Fort Hare

Position Held :Research Assistant

Duties and Responsibilities:

• Collect and analyze data

• Prepare material for submission to Project Manager

• Prepare research questions and conduct interviews

• Maintain accurate records of interviews, safeguarding the confidentiality of subjects as necessary

• Summarize research interviews

• Attend project meetings

• Summarize project results

5.4 Name of Company :Inospace

Position Held :Assistant Centre Manager

5.4.1 Key Performance Areas:

• Day-to-day operational assistance of the centre

• Assistance of maintenance, security and cleaning services ensuring client service is at the highest Quality

• Assuring that centre is well managed through implementation of policies, procedures and programmes

• Ensure that centre buildings are well maintained

• Perform office administration

• Assist the leasing team with new rentals and client installations

• Data capturing

• Document filing Management

• Manage the business hub including booking meeting rooms

• Ensure that all equipment,furniture, and machinery is being effectively and efficiently maintained and recorded

• Ensure that all the buildings insurer’s requirements are met

• Address problems, troubleshooting, concerns of tenants

• Ensure that security is effective

• Maintain accurate record keeping

5.4.2 Client Relationship

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• Feed marketing related items to marketing departments

• Assist and arrange client events annually

• Assist with inter-park networking

• Understand clients and their commercial needs

• Be visible to clients as the first point of contact 5.4.3 Leasing

• Take responsibility for leasing storage facilities

• Assist with viewing of Store Space Work, Space, and general leasing

• Communication with accounting and leasing administrators

• Assist in local/on-site marketing of the Centre and products

• Ensure that the property is marketed

• Distribution of brochures, posters, and advertisements

• Assist with viewings when required

• Compile Statistics

5.4.4. Finance Management

• Ensure arrears are tightly controlled as per credit policy

• Assist in the preparation and compliance of property budget

• Assist in the monthly readings of Water and Electricity Meters 5.4.5. Client Relations

• Be responsible for positive and prompt responses to clients

• Deal with all customer complaints and comments

• Assist with client surveys

5.5 Name of Company : Eris Property Group

Position Held :Help desk Operator

Purpose: Respond to orders, general customer inquiries, invoice questions, and customer complaints. Key Performance Areas:

5.5.1 Administration Management

• Comply with internal requirements regarding the upkeep of filing systems

• Supervise Contractors on site and manage documentation,quotes, job cards, service reports

• Keep all records up to date

• Perform data capturing

• Creating of purchase orders together with supporting documents on the system 7

• Supporting documentation to be filled with the job cards

• Efficient operation of Help desk system

• Issue job cards, follow-up on opened job cards, changing the status of the job cards from assigned/complete/history, closing of job cards, update the notes on the job cards

• Attend to follow up and escalations of work orders where and when necessary

• Update the Tenant Emergency Contact detail on the share drive

• Storage and retrieval of documents on the Share drive

• Fast and efficient handling of calls received by call center

• Assign job cards to external contractors,Internal maintenance operatives and PSM on FSI

• Immediate logging of the calls and supply references to the requester

• Administration and control of vender documentation. Ensure that new contractors are loaded on the approved contractor list and that the contractor’s documents are filed

• Completing of credit applications

• Maintain a good relationship with the various local authorities

• General administration duties in the office relating to the Service Department and assist the Services Managers with all administrative functions of the Department. 5.5.2 Asset maintenance and management

• Dispatch service providers for maintenance requests when requested by Property Service Manager, Property Manager or Centre Manager

• Follow up on the progress of the job until invoice is received. 5.5.3 Financial Management

• Maintain and update the fixed contract schedule by the 20th of each month and forward to financial department

• Outstanding purchase orders to be managed and followed-up weekly/daily

• Manage all invoices received from vendors and suppliers and prepare paperwork for submission to finance department by matching the purchase orders and vender invoices

• Ensure that the orders and the invoices are married,ensure that the invoicing details are correct, ensure that the correct vats are used, ensure that the job cards are signed and that the job was successfully completed before the invoice is send for processing

• Checking and coding of invoices as per the code supplied by the requester of the job card

• Liaison with the external accounts department to solve any problems that may arise with invoices

• Liaison with the internal accounts department to solve any problems that may arise with invoices 8

• Capture invoice details on FSI system and close to history and ensure that all back-up documentation is in place before the job card is closed on the FSI system. 5.5.4 Customer service

• Liaisonbetweeninternal&externalclientsinaprofessionalandrespectfulmanner

• Logging of complaints or other requests received from tenants for services to be rendered

• Notifying responsible supervisor of work to be carried out. 5.5.5 Reporting

• Assist with generating accrual report per Service Manager from the FSI system on the last working day of each month

• Preparing back-up information for operational reports to Facilities Managers or Property Services Managers

• Generate report of all open work orders for auditing purposes by the Property Services Manager

• Prepare and report on daily progress report of help desk

• Compile Statistics

5.5.6 General Duties

• Responsible for all other duties as assigned by Facilities Manager or Property Services Manager

• To undertake any other duties as maybe required by the level of the post and as required by the Head of Facilities and Facilities Manager

• The postholder will ensure compliance with all health and safety requirements

• Adhere to deadlines set by Facilities manager or Property Services Manager 5.6 Name of Company : Gillwell Taxi Retail Park(Eris Property Group) Position Held :Tenant Liaison

Purpose :Responsible for Administration and Tenant Liaison of Gillwell Mall Key Performance Areas:

5.6.1 Tenants Relationship Management

• Communicate with tenants on a continuous basis and develop and maintain good working relationships with tenants

• Ensure that all lease and tenant documentation is up to date, centrally recorded, safely stored and quickly accessible

• Monitor tenant’s turnovers

• People management

• Ensure that all staff and contractors have clear understanding of their responsibilities 9

• Rent collection and arrears management

• Review rentals in arrears monthly and manage arrear rental collection process proactively

• General Building and Equipment Maintenance

• Working closely with the Ops manager

• Maintain an operations file containing monthly building inspection reports, service agreements, and prospective tenant forms

• Inspect all areas of the centre on a regular basis and implement preventative maintenance procedures wherever possible

• Ensure that the buildings,grounds and equipment are clean, secure, well always maintained and generally in a fit and proper condition

5.6.2 Marketing

• Communicate closely with tenants, monitor their trading and understand any negative and positive trading trends

• Identify initiatives to effectively market the centre cost effectively, obtain support from tenants and implement these initiatives

5.6.3 Security and safety

• Develop and regularly update a security and safety plan for the centre

• Obtain tenant’s input and ensure that they support the plan 5.6.4 Other Administrative Responsibilities include but are not limited to:

• Rendering assistance to the centre management team and all ancillary matters required to be done as advised from time to time

• Setting up a proper and efficient office management system and method as required

• Assisting in debtors and creditors. This included, making out of orders and keeping a proper filing

• HR functions for Centre Management team. This included attendance registers, compiling leave forms and making sure they have been captured thereafter by Head office, keeping database of all staff personal information, compiling staff forms for head office–this included police clearances, credit checks,qualification checks, etc,

• Training and skills development,etc

• Rendering administrative functions, including typing, setting up meetings and other engagements and diarizing same, taking minutes at meetings and typing them, screening calls and taking messages, maintaining proper messaging capturing data, filing information correctly, welcoming 10

visitors for Executive meetings and serving refreshments to visitors and keeping important events and dates

• In general, assisting the centre management team on all areas where assistance was deemed appropriate

• This included being a company representative in certain forums/committees/meetings and organizing certain events etc

5.7 Name of Company : Clicks

Position Held : Beauty Advisor

Key Performance Areas:

• To drive and maximise sales of the beauty department through the cross-selling, up-selling and Management of merchandise in order to ensure that monthly targets are consistently met

• To monitor sales and to increase profitability of the department through individual products determining their role and value in the store and influencing that appropriate action is taken in line with the products performance and customer needs

• To be knowledgeable on all beauty products and ranges in order to offer expert advice in line with promotions,product launches, beauty events

• To efficiently execute all operational activities within the beauty department, including effective stock management,minimising shrinkage, and ensuring a high standard of general housekeeping and administration

• To ensure all in-store visual merchandising,the in-store presentation and promotional standards within the beauty department are met and that the appearance of the store/shelves is always in line with the brand image

• To deliver superior customer service by acting as a brand ambassador by being friendly, visible, knowledgeable and well groomed

• To promote the Clicks club card and to enroll new club card members in order to achieve the club card participation targets

• Increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.

6. References

1. Mr Brett Gallinetti (Go Industry Dove Bid)–Project Manager - 078******* 2. Mrs Thobeka Matshoba (University of Fort Hare)-Project Manager - 073-******* 3. Mrs Vee Mazambani (Eris Property Group)- Manager - 081-*******

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