Customer Service Food

CASSANDRA SULLIVAN

407-***-**** ******************@*****.***

EDUCATION

High School Diploma June 2005

Mid Florida Tech Orlando, FL

Bartending License Feb. 2019

ABC Bartending Schools Orlando, FL

PROFESSIONAL EXPERIENCE

Dispatch Assistant June 2017 – Feb. 2020

McCoy Trans-Motors LLC Orlando, FL

Assisted drivers and company representatives with any issues with trucks, route, load, or appointments.

Responded to written and telephone requests from clients/customers to obtain facts regarding customer complaints or other company business.

Communicated with dispatchers in order to arrange or set up orders and transport, and to obtain information on ETAs.

Managed high call volume in a professional manner, using excellent communication skills; de-escalated potential client issues.

Assisted the dispatcher with paperwork, directing phone calls to designated drivers, sorting /verifying call/service logs for each drivers payroll.

Server Jan. 2014 – July. 2017

Sizzler Orlando, FL

Maintains appearance and cleanliness of food service areas.

Cleaned, stocked, and maintained workstation throughout shift in order to preserve and follow all safety and sanitation policies.

Serves food and beverage to guests.

Replenishes food and beverage product.

Presented accurate bills, collected proper payment and secured payment until cashing out at end of shift.

Worked as a team with staff members and used positive communication. Server Oct. 2011 – Dec. 2013

Aramark Orlando, FL

Maintains appearance and cleanliness of food service areas.

Provides excellent customer service, anticipating guests' needs.

Serves food and beverage to guests.

Replenishes food and beverage product.

Maintains a positive attitude towards guests, customers, clients, co-workers.

Adheres to Aramark safety policies and procedures including proper food safety and sanitation. Hostess / Server May 2009 – Nov. 2013

Planet Hollywood Orlando, FL

Monitored dining room and guest flow to maximize table usage and minimized wait times by 15%

Booked and confirmed reservations

Effectively merchandised food and beverages in an informative, friendly and enthusiastic manner.

Recorded orders, placed accurate orders and monitored the timing of the dining experience.

Anticipated and exceeded guest’s expectations by ensuring quality food and beverages were presented.

Upsold and suggestively sold at every opportunity.

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