Customer Service Management Specialist
Resume:
LISA-LIN TODL
Business Development
Staff Management
Sales Specialist
PROFILE
Highly motivated business entrepreneur and manager with expertise in all facets of high-volume retail sales operations, including staff development, financial accounting, and special events promotions. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in establishing and improving processes that enhance both productivity and profitability. Proven ability to build and steer strong teams to exceed target sales goals and customer expectations. Recognized for initiative, innovation, and a strong work ethic.
CONTACT
PHONE:
EMAIL:
***********@*****.***
Knoxville, Sevierville, TN area
HOBBIES
Reading
Hiking
Baking
Bible Study
EDUCATION
Amridge University
Present
Bachelor of Arts, Biblical Studies
WORK EXPERIENCE
JTV America’s Collectibles Network/Chat Customer Service Specialist
12/2020-Present
●Provided excellent customer service to upcoming chat line
●Solved all sales, billing, shipping, ordering issues in one chat setting, with occasional follow up
●Exceeded all metric standards for a high volume chat line
●Awarded top chat agent, top add on sales agent, top credit card solicitor
Cloud 9 Sleep Shop, Sales Specialist/Interior Designer
05/2018– 8/2020
●Responsible for Exceeding all sales and business goals
●Awarded Top Salesperson 11 Months
●Trained team of Retail and In-Home sales associates
Comcast/NBC/Universal. Customer Account Management Specialist
05/2017–05/2018
●De-escalated and resolved appointment issues. performed technical troubleshooting for Internet, cable, phone services
●Exceeded all metric standards for a high-volume call center
McDonalds, Crew Trainer/Expediter
07/2015–05/2018
●Expertly trained new staff to ensure consistent adherence to company performance expectations
●Earned a reputation for delivering excellent customer service quality fast food experience while performing a full range of tasks including drive-thru, expediting, grill and cash handling
DIY Divas, Owner & Entrepreneur
01/2007-07/2015
●Established Niche business- an all-female remodeling company- that successfully filled a market need
●Oversaw complete business operations, including making sales calls, developing cost estimates, and scheduling jobs
●Installed drywall, framing, tile, and murals, complete kitchen and bath remodels, and custom design work
* Staff Development & Supervision * New Outlet Launch & Promotion
* Management and Staff Training * Performance Evaluations
* Inventory Management * Revenue Generation
* Process Improvements * Product Merchandising
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