Customer Service Project Manager
Resume:
MH
MARCIE HENNIS
*********@*****.*** 317-***-**** Gadsden, AL 35904
High-performing server/manager with over 30 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Workflow Optimization
Planning and Implementation
Staff Training and Development
Process Improvement Strategies
Gadsden Variety Cafe Gadsden, AL
Manager of Operations
06/2021 - 09/2021
Managed scheduling, training and inventory control. Maverix Rainbow City, AL
Manager of Operations
03/2017 - 12/2020
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Courtyard Cafe Gadsden, AL
Server Trainer
09/2015 - 03/2017
Educated waiters on menu, memorization strategies and how to convey information clearly.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Lincoln Square Resturant Indianapolis,
IN
Server Manager
01/2012 - 09/2015
VerifIed and confirmed staff schedules to properly cover shifts. Established standards for personnel performance and customer service. Served orders by picking up and delivering customers' choices from bar and kitchen.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Investigated and resolved complaints regarding food quality, service or accommodations.
Summary
Skills
Experience
Education and Training
Perry Meridian High School Indianapolis, IN
GED
2004
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