PROFILE

Proficient Assistant Underwriter successful in preparing documents answering customer

questions and entering data into computer programs. Familiar with ordering supporting reports, completing required documents and preparing marketing materials. Ready to offer 10 years of experience to a challenging position with room for advancement. Experienced Floor Manager professional with strong leadership and relationship-building skills.

History of being an effective team member with full understanding of the underwriting process and team needs. Well-versed in using excel to create and update tracking spreadsheets.

EXPERIENCE

FOOT DELIVERY MAN, SCOTTS FLOWERS, NEW YORK, NY — 09/2001-04/2003 Mastered to get around all of NYC by train, bus, and foot. Demonstrated ability to make decisions, learn quickly, thinking rationally and exercising good judgement. Every delivery was delivered with a smile and on time thru all kinds of weather. GARDNER, SCOTTS FLOWERS, NEW YORK, NY — 04/2003-08/2004 Trained newly hired loggers in safety techniques and protective measures for equipment handling. Repaired lawns using seed mixtures and fertilizers recommended for particular soil type and lawn location. Planted bulbs, trees, bushes, and flowers. Mulched gardens, placed sod and adjusted soils.

DISPATCHER, SCOTTS FLOWERS, NEW YORK, NY — 08/2004-04/2008 Performed daily routing of field service work orders using established workforce management system. Provided coordination of schedules and directs work of Dispatcher in absence of Manager, worked closely with manager to administer the Dispatch function. Worked together with drivers, and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency. Excellent computer skills; strong ability to communicate effectively and professionally via e-mail, telephone, and 2 way devices. Very good verbal and written communication skills, capable of operating common office equipment, and computer-literacy should include basic keyboard data entry.

CASHIER/TELEPHONE RECEPTIONIST, TAZA CAFE & DELI - 07/2008-03/2010 347-***-**** 1 of 4 adrwh1@r.postjobfree.com

5505 Van Cleef Street, Corona, New York 11368

ULISES P. BLANDO ELIZARRARAS

Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customer transactions. Responded to customer concerns with friendly and knowledgeable service. Address customers’ needs while quickly moving them through the check-out process. Passionate about serving others and eager to take on new responsibilities and leadership roles. Exceptional ability to multitask and focus on the tasks at hand. Extremely friendly with customers and clients whether on the phone or in person. Conducted successful cash audits at the end of each shift. BARISTA/SALAD BAR ATTENDANT, TAZA CAFE & DELI - 03/2010-05/2012 Controlled line and crowd with quick, efficient service. Engendered customer loyalty by remembering personal preferences and allergy information. Trained new team members with positive reinforcement and respectful, encouraging coaching. Educated co-workers and customers about new product. Maintained regular and consistent attendance and punctuality. Served individually made coffee drinks to over 200 customers daily. Complied with safety standards while handling food and buffet equipment. Prepared salad bar buffet and filled with an assortment of food. Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors. Maintained complete knowledge of restaurant menu, including daily specials. Provided extensive information about menu items, took down special restrictions and always suggested up-sell items like appetizers. Collaborated on hiring and termination decisions with management. ASSISTANT MANAGER, TAZA CAFE & DELI, NEW YORK, NY - 05/2012-03/2020 Handled scheduling duties to ensure that the restaurant was properly staffed at all times. Immediately addressed problems with customers to promote quick and successful resolution. Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand. Encouraged the sales staff to cross-sell complementary products and services fro customers. Communicated clear expectations and goals to each team member. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Built relationships with customers to increase likelihood of repeat business. Monitored security an handled incidents in a calm and professional manner. DA DRIVER, ROMAN EMPIRE LOGISTIC (AMAZON), QUEENS, NY - 05/2020-08/2020

Hard working route driver, responsible for maintaining routes with on time delivery schedules while operating hand held computer and entering important customer data and 347-***-**** 2 of 4 adrwh1@r.postjobfree.com

instructions. Also responsible for post and pre trip inspection for vehicle that was being operated by me for that day. Able to cover multiple routes thought-out a zone as I was also a route relief specialist.

M.O.T/TRUCK DRIVER, FRESH DIRECT (VERTEX), BRONX, NY - 08/2020-CURRENT EDUCATION

LA GUARDIA COMMUNITY COLLEGE — GED, 2016

SKILLS

CERTIFICATIONS/LICENSES

• Food Manager Certification: June 15 to Present

• Driver License class D

• NASM PT Certification

347-***-**** 3 of 4 adrwh1@r.postjobfree.com

• Able to quickly learn about a delivery area to coordinate deliveries.

• Load and unloading with pallet jack

• Microsoft Word, Excel, and Powerpoint

• Management

• POS

• Communicating effectively with colleagues

• Fluent in English and Spanish

• Customer service skill

• Managing laborers

•

VANS/TRUCKS W/DRIVING EXPERIENCE

• Ram ProMaster 3500 Van

• Ford Transit Cargo Van

• GMZ Refrigerated Van

• 14’ Reefer Box Truck

• 16’ Reefer Box Truck

• 26’ Reefer Truck

347-***-**** 4 of 4 adrwh1@r.postjobfree.com

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