RESUME

NAME : KWENE LESLIE EBONTUNGWE

NATIONALITY : CAMEROONIAN

GENDER : MALE

MARITAL STATUS : SINGLE

VISA TYPE : VISIT VISA

E MAIL : adrwcv@r.postjobfree.com

ADDRESS : DUBAI

TEL. : +971*********.

RECEPTIONIST RESUME

OBJECTIVE.

A poised and dedicated goal driven individual, seeking to use his exceptional interpersonal, communication and organisational skills to make every day at the office less stressful and always fun to be at. With my experience as a Receptionist, I wish to help as an individual as well as a team player, to maintain and advance where need be the quality of services provided by your establishment. The main objective is for every client to have a positive souvenir of the establishment as from the front desk.

SKILLS AND ABILITIES

• Excellent verbal and written communication skills

• Excellent interpersonal and organisational skills

• Great customer service and conflict resolution abilities.

• Computer literate

• Friendly, welcoming and reliable

• Keen to details.

• Quick learner

• Fast on my feet and a quick thinker

• Keen and patient listener

EXPERIENCE

RECEPTIONIST/OFFICE BOY

UNIVERSAL TRANSIT SARL DOUALA CAMEROON 2020 - 2022

• Welcome and direct guest and clients to the appropriate offices

• Receive and make phone calls in relation to office issues

• Help in creating a work schedule for nonmanagerial staff

• Enable the effective provision and supply of office snacks.

• Help in the arrangements for meetings and conferences held by the company

• Carry out basic errands for the company

• Help management in particular documentation duties as need may be

• Always make sure the office is as neat and tidy as expected

• Receive, sort and distribute mails in the office MOUNTAIN HOTEL BUEA 2018 - 2020

RECEPTIONIST/CONCIERGE

• Help in collaboration with team mates to create a successful working schedule, as well as conflict resolution and training for new receptionists’ recruits.

• Contact distribution agents on the needs of the hotel and clients.

• Run client errands as need arises.

• Welcome clients into the hotel and make their stay remarkable as from the time they step foot in the hotel.

• Help support managerial staff as need may be.

• Was voted employee of the month 7 times

• Make sure clients and their luggage is well taken care of as they leave the hotel premises.

• Maintain a neat and tidy office space

• Receive, sort and distribute mails.

OTHER EXPERIENCES

SALES ASSOCIATE

MIA BUSINESS COMPLEX BUEA 2010 -2013

• Meet, greet and welcome clients as they enter the shop.

• Help clients, when need be, to locate different items within the shop.

• Explain, when need be, the durability and expiration dates of products to clients.

• Help with stock and inventory of products in the shop.

• Help bring in as many customers as possible and make sure they come back again.

• Try as much as possible to reach target sales and surpass them.

• Help in stacking the shelves with products and make the display as attractive as possible.

• Help in purchase of products when need be.

• Help as a cashier when need be.

CUSTOMER SERVICE AGENT

MAHIMA SUPER MARKET DOUALA 2017-2018

• Tasked with answering to client queries about products and how to help them.

• Proactive attitude to anticipate clients’ troubles and sort them out as quick as possible.

• Help in the retention of clients.

• Help in client acquisition

• Notify management on areas with major customer queries.

• Keep an ongoing and energetic image of the company physically and online.

• Act as liaison officer between the clients and the company. EDUCATIONAL QUALIFICATIONS

• Advanced Diploma Human Resource Development ICM 2016

• Diploma Human Resource Development ICM 2016

• Bachelor’s degree Political Science and Public Administration 2009

• Advanced Level GCE in general education 2005

• Ordinary Level GCE in general education 2001

LANGUAGES

• Excellent in written and spoken English Language

• Excellent in written and spoken French Language

Contact this candidate