Customer Service Data Entry
Resume:
Sharon Williams
Receptionist/Secretary/Collector
Houston, TX 77082
adrwbl@r.postjobfree.com
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher
with top-notch follow-through and meticulous attention to detail. Offering 10 years of experience and a driven
mentality. Seasoned in overcoming objectives.
Authorized to work in the US for any employer
Work Experience
Medical Claims Specialist
Assurance Health Care Inc
September 2021 to July 2022
Inbound claims calls. Providing claims status, eligibility and benefits supervisor call de escalate calls provide insurance plan coverages.
Collections Representative
ARS National Services - Houston, TX
May 2018 to August 2021
Collections for loans high volume incoming calls some out bound calls. Human Resources Manager
Houston Harris Divisional Patrol Service - Houston, TX February 2016 to March 2018
Screen all new employees background add all new employee's in Quick Books for payroll report all applicants in OIG for child support file and follow up with all unemployment benefits in a timely manner to TWC made sure all officers was properly reported to DPS filing faxing.etc. Medical Claims Processor
Sutherland - Houston, TX
May 2015 to January 2016
Assisted with processing medical claims
Trainer for new employees
Meeting the daily claim quota requirements provided. Collections Specialist
Pridestaff/ Getix - Houston, TX
November 2014 to April 2015
Collector inbound/outbound calls to hospitals, lawyers, clients. Collecting on outstanding medical bills high volume out going and incoming calls.
Receptionist/Secretary
States Health Inc - Houston, TX
June 2012 to November 2014
Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Responded to requests via telephone and email.
Meetings with TWC for employee unemployment verification. Screening scanning verifying and checking new or potential employer verifying patient insurance. Assisted with the on-boarding process of new hires in. Delivered friendly assistance with new hires throughout the interviewing and hiring process. Prepared monthly, weekly and daily logs using Microsoft Excel and Office. Recruited and screened qualified potential employees. Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office
cleaning and quick books knowledge.
Established and monitored employee pay scales.
Secretary Assistant
Empathy Care Inc - Houston, TX
January 2008 to May 2012
Answered all inbound calls and directed call to the appropriate person/department. Filing, faxing and scanning.
Assisted with recruitment.
Background checks.
Provided clerical support to company employees, including copying, faxing, scanning and file management.
Reviewed collection reports to determine the status of collections. and the amounts of outstanding balances.
Set up and updated customer accounts with interactions, payments and personal information. Responded to customer requests via telephone and email. Copied, logged and scanned supporting documentation. Greeted visitors.
Office Manager/ Receptionist
Oak west health care - Houston, TX
Assistant to administrator.
Supported Administrator with daily operational functions. Answered multi-line telephone inquiries from clients, vendors and the public. Assisted with payroll duties.
organized staff meetings and activities.
Verified insurance for all patients.
Customer Service Representative
GBI Services/ marketing - Houston, TX
Used skip tracing resources to locate debtors and updated information in the system. Visited premises of customers to collect payments directly. Processed payments and applied to customer balances. Negotiated to collect balance in full.
Resolved challenging situations in a friendly yet firm manner. Made outbound collection calls.
Received incoming collection calls.
Education
Texas Southern University - Houston, TX
January 2008 to January 2012
High school diploma or GED
Ross shaw Sterling - Houston, TX
September 1989 to June 1993
Skills
• collection (4 years)
• Excel (3 years)
• Microsoft Excel (3 years)
• quick books (3 years)
• Receptionist (10+ years)
• Scheduling
• Training
• Management
• Organizational Skills
• Collections (3 years)
• Computer Skills
• Human Resources Management
• Human Resources (2 years)
• Office Management
• Customer service (5 years)
• HR sourcing
• ICD-9 (2 years)
• ICD-10 (2 years)
Additional Information
SKILLS
Collection experience Multi-line phone systems
Microsoft excel, Word and power point proficient Team player Data Entry Excellent phone demeanor
Quick books Insurance knowledge
Self-motivated Human resources
Customer service
Contact this candidate