Jenimae A. Agbuggo

Mobile no./Viber no.

093********

adrwbg@r.postjobfree.com

#**** ******* **., ****. ***, Zone 93, Pandacan, Manila, 1011

Professional Summary

-With one year and eleven months of working experience in Customer Service

-Licensed Professional Teacher with 14 months of working experience handling elementary pupils.

Skills

Customer service

Team management

MS Office

Problem resolution

Relationship development

Process improvement

Work History

Claims Consultant Dec. 28, 2020 – Nov. 30, 2021

EXL – Collabera

16th Flr, 5 ecom Building, Harbor Dr, Pasay, Metro Manila

Home and Contents Claims Consultant

Decide whether to approve or decline the claim of our insured base on the builder’s report provided and the engineer’s report (if necessary).

Draft decision letter to our insured via post (and/or via email when requested) if the outcome of the assessment of the builder is partially denied (if there are maintenance issues needed to address) or fully denied (if not covered under insurance)

Make phone calls to service providers such as builders, contents restorers, flooring replacement and others to follow up the outcome of their assessment and expedite the progress of the claim.

Motors Claims Consultant

Arrange a hire car booking to our insured if their vehicle is not drivable or already for repairs for them to have temporary vehicle to use daily

Make a phone call to our assessor to seek assistance of what else can be done on the insured’s concern with regards to the repairs or if vehicle is total loss or write off

Arrange a towing and send towing authorization to tow the vehicle of our insured if the vehicle is not drivable and/or if needed to.

Prior Authorization Representative Oct. 2019 – Mar. 2020

Optum Global Solutions - Philippines, Inc.

Bldg. N UP Ayala Land Technohub, Central Ave Gate, Diliman, Quezon City, 1101 Metro Manila

Classroom Teacher and Adviser Nov. 2017 – Mar. 2018, Jun. 2018 – Apr. 15, 2019

Central Methodist Educational Center

694 T.M. Kalaw Ave., Ermita, Manila

Customer Service Representative and Business Developer May 2015 – Nov. 2015

Kreative 8 Solutions Corp.

2nd Floor Zeta II Building #25D, 191 Salcedo St., Legaspi Village, Makati City, 1229

Call Center Representative Sep. 2014 – Nov. 2014

Teleperformance

Alphaland Southgate Mall, Magallanes, EDSA

Eligibility:

Licensed Teacher – Secondary Education

Registration Number: 1462949

Training Certificates:

Pharmacy Benefit Management Certified Technician

Optum Global Solutions - Philippines, Inc.

Bldg N UP Ayala Land Technohub,

Central Ave Gate, Diliman, Quezon City, 1101 Metro Manila

Valid Through: Nov. 11, 2021

NC III Events Management Services

Technical Education and Skills Development Authority

Certificate No. 161****-******

Validity: May 17, 2016 – May 16, 2021

NC III Events Management Services

AC Careers and Events Training Institute Corp.

3rd/F Unit 303 Transorient Maritime Building I, 66 Timog Ave. Quezon City

Certificate No. 16-000122

Training Period: Apr. 18, 2016 – May 3, 2016

Teleperformance Magallanes

Alphaland Southgate Mall

Mobility Initial Training

Sep. 2014 – Oct. 2014

EDUCATIONAL ATTAINMENT:

Bachelor in Science in Industrial Education Major in Art Education

Technological University of the Philippines – Manila

Ayala Boulevard, Ermita, Manila

S.Y. 2009-2013

I hereby certify that the above information is true and correct to the best of knowledge and belief.

Jenimae A. Agbuggo

Applicant Signature

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