Switchboard Operator Customer Service
Resume:
Renee Lopez
Pbx switchboard operator - Yuma Regional Medical Center
Yuma, AZ 85364
adrwba@r.postjobfree.com
To put my ablities and experience in customer service at work within the yuma county. Authorized to work in the US for any employer
Work Experience
Pbx switchboard operator
Yuma Regional Medical Center - Yuma, AZ
July 1999 to Present
Answers and dispatches incoming, outgoing, and inter-office phone calls utilizing a digital PBX, walkie- talkie and Voice & Tone pagers.
Operates PBX console system in relaying and forwarding calls to patients and hospital staff. Follows proper procedure in paging authorized personnel through overhead paging system for: Code Blue, Stats, Hospital personnel/Medical Staff without paging devices, announcement of visiting hours. Handles communication of emergency information regarding fire, bomb threat, and disaster situations.
Maintains on-call schedules for the following area: Administration, Surgery, Recovery, Pastoral Care, Engineering, Diagnostic Imaging, and Home Health.
Maintains log and key control system for selected departments. Maintains room assignment sheet. Updates room changes, discharges, and admits. Provides information to patient visitors in front lobby when there are no Auxilians at reception desk. omni associate
Kohl's - Yuma, AZ
August 2016 to January 2017
help fill buy online, pick up in store orders from Kohls.com, as well as fulfill Kohls.com orders designated to ship from stores direct to Kohl's customers. stock merchandise and assist customers on the sales floor and at the point of sale. Organized racks and shelves to maintain the visual appeal of the store. Answer questions regarding the store and its merchandise.
Identifies and communicates merchandising and sales floor operational opportunities to Supervisor,/ E3
Arranges merchandise on fixtures and maintains non-promotional signs on the sales floor Performs/assists in other duties as assigned. Examples may include, but are not limited to: price changes, fitting room recovery, sales floor and fitting room recovery outside of immediate department area, housekeeping duties, preparation and taking of inventory, and stock room organization Education
G.E.D.
Interstate career college - Yuma, AZ
Skills
• Good interpersonal skills Knowledge of basic customer service techniques Excellent knowledge of the English language and ability to enunciate clearly and correctly Type 45wpm (10+ years)
• Multi-line Phone Systems
• Medical Terminology
• Transcription
• Computer Literacy
• English
• Microsoft Office
• HIPAA
• Medical Records
• ICD-10
• HIPAA
• Medical Records
• Medical Scheduling
• Microsoft Excel
• Epic
• Microsoft Word
• Anatomy Knowledge
• Hospital Experience
• Medical Office Experience
• CPT Coding
Certifications and Licenses
I.T. Technical support
July 2020 to Present
Continuing education to get certification in I.T.
Assessments
Verbal Communication — Highly Proficient
March 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity. Full results: Proficient
Scheduling — Familiar
July 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Customer Focus & Orientation — Proficient
June 2020
Responding to customer situations with sensitivity. Full results: Proficient
Basic Computer Skills: PC — Completed
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Written Communication — Completed
March 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have office skills, can operate basic computer software and programs, excellent business communication, knowledge of scheduling, filing, verifying insurance, some transcription skills, medical terminology, multi-taskful, work great independently, also have experience in patient care when I explored the career of being a nursing assistant.
Also have customer service experience in seasonal work such as online orders using onmicel. Receive orders, search the floors for merchandise then sort in warehouse where i pack it then ship the purchased items to customers.
Contact this candidate