Data Entry Personal Assistant
Resume:
Heather Lovett
Punctual and Responsible Ability to handle any type of job independently.
Shreveport, LA 71106
*******@*****.***
Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. • More than 20 years experience as a receptionist in a healthcare setting and previously supported up to 7 physicians in a busy medical office setting. • Warm, outgoing personality and ability to interact effectively in a supportive manner with persons of all ages and backgrounds. • Strong ability to work well under pressure and be accurate and efficient. Authorized to work in the US for any employer
Work Experience
Medical Records Clerk/Receptionist
Metropolitan Health Group - Shreveport, LA
February 2022 to Present
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Managed master calendar and scheduled appointments for providers
• Checked patient insurance demographics and health history to keep current information
• Help patients complete necessary medical forms and documents
• Adhered to strict HIPAA guidelines to protect patient privacy
• Supported office staff and operational requirements with administrative tasks
• Enhanced office productivity by handling have volume of callers per day
• Responded to correspondence from insurance companies to verify patient’s coverage
• Organize paperwork such as charts and reports for office and patient needs
• Manage multi line phone system and pleasantly greeted patients
• Use computerized data management systems to organize immerse data sets and coordinate care details for large patient bases
• Completed patient referrals to other medical specialists
• Transcribed phone messages and relayed it to appropriate personnel Accounts Receivable/Accounts Payable---Temp Assignment Southern Roots Dentristry - Mansfield, LA
August 2021 to December 2021
· Receiving and handling invoicing and bill related mail
· Processing accounting receivables and incoming payments
· Performing day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivables data
· Preparing bills receivable, invoices and bank deposits
· Generate financial statements and reports detailing accounts receivables status
· Submit insurance claims daily
· Submit for and work both prior authorizations and referrals Medical Receptionist
Certified Limb and Brace - Shreveport, LA
June 2017 to August 2021
· Coordinated patient scheduling, check-in, check-out and payments for billing
· Managed master calendar and scheduled appointments for providers
· Checked patient insurance demographics and health history to keep current information
· Help patients complete necessary medical forms and documents
· Adhered to strict HIPAA guidelines to protect patient privacy
· Supported office staff and operational requirements with administrative tasks
· Enhanced office productivity by handling have volume of callers per day
· Responded to correspondence from insurance companies to verify patient’s coverage
· Organize paperwork such as charts and reports for office and patient needs
· Manage multi line phone system and pleasantly greeted patients
· Use computerized data management systems to organize immerse data sets and coordinate care details for large patient bases
· Completed patient referrals to other medical specialists
· Transcribed phone messages and relayed it to appropriate personnel Medical Receptionist
Willis Knighton Medical Center - Shreveport, LA
June 2013 to February 2017
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed. Precisely completed appropriate claims paperwork, documentation and system entry. Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record
(filing, Op Reports, test results, home care forms). Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Entered orders into the EMR system efficiently and without errors. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. Coordinated luncheons with Pharmaceutical Representatives. Precisely evaluated and verified benefits and eligibility. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Updated patient financial information to guarantee accuracy. Updated patient financial information to guarantee accuracy. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner Medical Receptionist
Healthplex Family Clinic - Shreveport, LA
March 2008 to January 2013
Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner
• Respect and maintain privacy of agency clients, assuring client confidentiality at all times
• Provide efficient and professional telephone services
• Other duties include: Registering patients according to agency protocols, determining the financial status of patients and their eligibility for office and hospital services assisting patients in correctly completing appropriate forms, and documenting all information according to office protocol Assessed patients and documented their medical histories Received and processed medical records requests
Professionally and courteously verified appointment times with patients Assisted in the maintenance of medical charts and/or electronic medical record
(filing, Op Reports, test results, home care forms) Verified patients' eligibility and claims status with insurance agencies Entered orders into the EMR system efficiently and without errors Education
High School Diploma
Southwood High School Shreveport - Shreveport, LA
High school diploma or GED
Skills
• Resourceful and reliable worker
Close attention to detail
Adept multi-tasker
Office support (phones, faxing, filing)
Excellent verbal communication
Understands insurance benefits, prior authorizations and referrals Insurance and collections procedures
Familiar with commercial and private insurance carriers
• Medical Records (10+ years)
• Microsoft Word
• Medical Terminology
• Phone Etiquette
• Front Desk (10+ years)
• Medical Office Experience
• Medical Billing
• Medical Scheduling
• HIPAA
• ICD-10
• Clerical Experience
• AdvancedMD (6 years)
• Data Entry
• Microsoft Excel
• Customer Service
• Documentation review
• Microsoft Office
• Epic
• Meditech
• Windows
• CPT coding
• ICD-9
• Medical Receptionist
• Order Entry
• Calendar Management
• Medical Coding
• Hospital Experience
• Organizational Skills
• Administrative Experience
• Organizational Skills
• Dental office experience
• Classroom experience
• Medical billing
• Accounts receivable
• ICD-10
• Medical collection
• Medical terminology
• Typing
• Multi-line Phone Systems
• Office Management
• QuickBooks
• Anatomy Knowledge
• Microsoft Powerpoint
• Eaglesoft
• Dental receptionist
• Pain management
• Microsoft Access
• Research
• Medicare
• Quality control
• 10 key calculator
• Analysis skills
• General ledger accounting
• Transcription
• Dentrix
• Computer literacy
• Medical documentation
• Microsoft Outlook
• Insurance verification
• Computer skills
• Google Docs
• ADP
• Sales
• EHR systems
• Time management
• Personal assistant experience
• Cash handling
Certifications and Licenses
CPR Certification
RHIT
Assessments
Senior administrative assistant/receptionist — Proficient September 2021
Using advanced scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Highly Proficient
September 2021
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Scheduling — Highly Proficient
September 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Work style: Conscientiousness — Proficient
September 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Administrative assistant/receptionist — Highly Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Patient-focused care — Proficient
September 2021
Responding to patient concerns with sensitivity
Full results: Proficient
Customer service fit — Expert
September 2021
Measures the traits that are important for success for customer service roles Full results: Expert
Protecting patient privacy — Highly Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Basic computer skills — Proficient
September 2021
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Filing & organization — Proficient
September 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Medical terminology — Proficient
May 2022
Understanding and using medical terminology
Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Highly Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Medical receptionist skills — Highly Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Typing — Proficient
January 2022
Transcribing text
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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