General Manager of Operations
Resume:
ALAN
CARDONA
GENERAL MANAGER OF
OPERATIONS
**********@*******.***
Odessa, TX 79761
CONTACT
Adaptable professional with multiple
years of work experience and
proven knowledge of leadership,
problem-solving, and workflow
prioritization. Aiming to leverage my
abilities to successfully fill the right
position at your company.
Dedicated worker with excellent
communication, time management
and computer skills. Aiming to
leverage my abilities to successfully
fill the vacancy at your company.
Frequently praised as hardworking
by my peers, I can be relied upon to
help your company achieve its
goals. Detail-oriented professional
with excellent communication,
interpersonal and creative thinking
skills. Aiming to leverage my abilities
to successfully fill the vacancy at
your company. Frequently praised
as hardworking by my peers, I can
CAREER OBJECTIVE
General Manager Of Operations
Freedom Chemical Technologies, Odessa, TX
Office Manager
Fidels Electrical Service, Gardendale, TX
EXPERIENCE
November 2017 - July 2022
Maintained professional working relationships and promoted open lines of communication with staff.
•
Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
•
Built strong relationships with suppliers and key customers to secure
• competitive products and prices.
Facilitated unloading and stocking of merchandise according to operational guidelines.
•
Developed talented team, participating in hiring, coaching and performance management processes.
•
Oversaw company and vendor accounts and negotiated contracts
• with financial partners.
Liaised between employees and managers and disseminated important business information.
•
Met with directors and stakeholders to discuss company needs and goals.
•
Strategized with leadership to stay ahead of changing customer
• needs and labor planning concerns.
Oversaw technology infrastructure and worked with IT teams to develop system innovations.
•
Tracked company inventories and ordered new products to replenish equipment levels.
•
Provided employees with guidance in handling difficult problems or
• in resolving escalated complaints or disputes.
July 2014 - August 2017
Resolved issues with departments regarding business office procedures.
•
Optimized office policies, meeting internal needs while upholding organizational standards.
•
• Implemented office procedures, creating streamlined processes. Created presentations and spreadsheets and ran reports for different departments.
•
Prepared purchase orders and routed to project manager for approval.
•
Created staff schedules based on established guidelines and
• priorities.
be relied upon to help your
company achieve its goals.
Dedicated professional with proven
performance in management,
leadership and communication.
Detail-oriented in problem-solving
and planning. Ready to make an
immediate contribution to your
organization.
Salesman
Rockwater, Gainesville, TX
• Managed office flow by providing direct support to visitors.
• Oversaw travel management structure to facilitate business travel. Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
•
Supervised administrative staff, driving front office operations and continuous workflow.
•
Supported meetings by scheduling conference rooms and setting up
• equipment.
• Assisted with developing workplace safety procedures. Leveraged multi-line phone system to answer and transfer calls to staff members.
•
• Conducted performance reviews for staff employees.
• Delivered quality customer service to staff and customers. Created and reviewed schedules, maintaining staffing levels to meet service goals.
•
Acted as point person for office equipment setup and end-user
• training and support.
Led meetings, keeping staff informed of changes or new requirements in policies and procedures.
•
Fostered relationships with vendors to expedite orders, repairs and maintenance.
•
May 2010 - June 2014
Scheduled sales presentations to promote company programs and
• educate clients on offerings.
Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.
•
• Generated leads and maintained lists of prospective customers. Advised clients regarding accounts, pricing schedules and financing
• options.
Developed and maintained strong customer relationships and networks within designated sales territory.
•
Researched market and competitor trends to implement best practices and improve customer satisfaction.
•
Remained current on relevant product and industry information to
• provide up-to-date catalogs and services.
Monitored customer accounts, updating payment and shipping details in company system.
•
Adapted to and remained flexible in changing, fast-paced work environment.
•
Prepared weekly and monthly reports of business activity and sales
• forecasts.
Worked with management teams to develop annual sales plans, goals and targets.
•
Called and met with regular and prospective customers to build long-term customer relationships and networks.
•
Arranged in-person meetings and visited with clients to improve
• success of sales pitches.
Represented brand during special events, customer interactions and sales.
•
• Updated and expanded client databases within assigned territory. Generated leads and located opportunities for market expansion and
• business growth.
Highlighted new products and company promotions during sales pitches.
•
• Forecasted sales numbers to gauge product and campaign success. Attended industry events and conferences to attract potential
• customers and increase brand awareness.
Built and established strong relationships with customers, enabling long-term partnerships.
•
Trained new employees on company policies and strong sales techniques.
•
• Cold called potential customers to generate leads. Responded promptly to customer queries to increase overall satisfaction.
•
Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
•
Developed strong relationships with clients to grow business
• networks.
• Followed up with customers after sales to gain feedback. Associates
North Central Texas College, Corinth, TX
EDUCATION
May 2009
ADDITIONAL SKILLS
• Business Leadership
• Administrative Management
• Management Training
• Work Assignments
• Customer Loyalty
• Price Structuring
• Materials Planning and Logistics
• Desktops, Laptops and Mobile Devices
• Personnel Scheduling
• Effective Working Relationships
• Environmental Impact Management
• Customer Inquiries
• Word Processing
• Team-Building Exercises
• Payroll Administration and Timekeeping
• Corporate Communications
• Industry Standards
• Process Development and Streamlining
• Business Growth Initiatives
• Strategic Vision
• Supplier Monitoring
• Program Optimization
• Focus and Follow-Through
• Operational Efficiency
• Corrective Actions
• Performance Monitoring and Evaluation
• Motivational Leadership
CERTIFICATIONS
• Class B CDL with HME and Tank Endorsement
Chuck Dietz — Freedom Chemical Technologies
VP Of Technology
*************@*****.***
Bob Greer — Freedom Chemical Technologies
VP Of Sales
************@*****.***
REFERENCES
CO-Worker CO-Worker
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