J A W A I D A K H T A R

adrw9i@r.postjobfree.com ! +92-335-***-****

https://kz.linkedin.com/in/akhtarjawaid Skype: jawaidakhtar

SEASONED HOSPITALITY LEADER

A dynamic, and an internationally astute seasoned hospitality leader with year-after-years of well-rounded experience to run all aspects of the hotel operation. Worked throughout with the premium luxury, lifestyle global hotel brands. Have ability to effectively balance both single and multi-unit business operations offering limited to full-service, apartments extended stays and resorts. Results oriented and dynamic in turning around new or an established hotel to grow RevPAR, GOP, MPI, EBITA, KPIs and ROI. Possess an acute sense of financial discipline to secure business growth and expansion. Strong in delivering sales and revenue generation goals. Ability to incorporate the total business process. Highly successful in building relationships with the hotel owners, labor association, and local government officials without compromising on associate or guest satisfaction. Known to offer stabilized influence regardless of the exceptional hardship challenges. Verifiable record of building, coaching and leading high performing culturally diverse international teams in the Middle East, East Africa, East Central Europe and Central Asia (CIS Countries)

P R O F E S I O N A L E X P E R I E N C E

HOSPITALITY MANAGEMENT CONSULTANT

March 2019 – Present

* Provide strategic Leadership and Management: Delivers end-to-end hospitality business development process implementations from the conception stage through to completion.

• Customer Delivery Experience: Manages operational projects implementing and delivering from quality and customer experience upgrades through to development, renovations, re-brandings and pre-openings.

• Sales, Revenue and Marketing: Identifies new business growth opportunities to improve the bottom line with strong importance on ROI.

MULTI-PROPERTIES CLUSTER GENERAL MANAGER

Courtyard & Residence Inn by Marriott International Hotels (dual-branded properties) Jazan, Saudi Arabia.

December 2017 – January 2019 (01 Years 02 Months)

Managed profitability of a cluster operation of 02 Marriott International unique dual-branded hotels, offering short to full-service extended stays. All combined 205 guest rooms offer spacious layouts. F&B resources included on-site all-day dining Café, a lobby lounge, 24-hour room service & leisure facilities.

Key Achievements:

Achieved 94% Score in Marriott BSA Property Audit. Secured KPI’s business growth opportunities.

Achieved overall Associate Engagement Satisfaction Score of 88% (Top Quartile) in the first 06 months - 12 points above Marriott benchmark & 30% higher than 2017.

Achieved Leadership Excellence Score of 90% in the first 06 months.

Developed strategic association and lasting business relationship with the key stakeholders.

Validated Sales & Marketing strategies for revenue enhancement, ROI and yield management.

Increased Saudi associates up to 45 points and introduced Saudi female associates in the hotel.

Successfully build a cluster & complex ExCom and key hotel teams to enhance overall service culture.

GENERAL MANAGER

Sheraton Aktobe Hotel, Kazakhstan

October 2015 – November 2015 (02 Months)

New builds the first Internationally Branded Five-Star city hotel. The hotel facilities offer 200 rooms of various categories including the Presidential, Duplex, Executive and Junior Suites. Sheraton Club Rooms, Classic Rooms, Rooftop Sheraton Club Lounge, Panoramic Bar, Specialty Restaurant, Link Café, an all-day Dining Restaurant, Ballroom & Meeting Rooms, Health & Spa facilitates and Sheraton brand component Link@Sheraton. Led the hotel pre-opening operations. Due to the owner, financial constraints the hotel opening was freeze.

Key Achievements:

Directed hotel property development, completion and pre-opening.

Translated the vision for future business through strategic leadership.

Followed NB&T pre-opening critical path to ensure a successful hotel opening.

Implemented Sheraton OS&E, FF&E and on-brand openings and service standards.

Managed the hotel project with the contractor, Hotel Owner & Starwood Senior Leadership.

JAWAID AKHTAR KHAN ! +92-335-***-**** ! adrw9i@r.postjobfree.com ! Skype: jawaidakhtar

GENERAL MANAGER

Sheraton Baku Airport Hotel, Azerbaijan

June 2012 – May 2015 (03 Years)

Five-Star Hotel, encompassed 205 – sound proof Bedrooms located-in front of the new Heydar Aliyev International Airport terminal. With Presidential & Junior Suites and Classic Rooms, 03 Restaurants, 02 Bars. Ballroom to host various events & 06 Meeting Rooms for Conferencing. The Spa was fully equipped.

Spearheaded financial and management turn around. Established a new strategic direction to revamp an outdated business model. Established to re-position appropriately into the Baku five-star market. Aligned all operation strategies for improved customer satisfaction, developed an effective management team.

Key Achievements:

GOR growth by 5% within the first 12 months.

GOP growth averaging year-over-years of 3%

Achieved target productivity ratio of salaries and wages of 5% within the first 12 months.

Carried out of $11 million Property Development & Improvement Plan as per brand standards.

Brand Health hotel audit and Guest Expectations Index reflected positive growth year-over-years.

Achieved Star Voice Leadership Score of 92% within the first 12 months.

Reduced associate turnover of 3.6%, saved in annual recruiting and labor training costs.

Implemented key brand components of Sheraton, Link Café & Link@Sheraton.

Achieved positive growth year-over-years on all KPI’s, i.e. EBITA, Occupancy, ADR & RevPAR growth by 3% within the first 12 months.

The longest serving General Manager (Only GM to complete full 03-year service contract)

Developed excellent working relationship with the owners.

GENERAL MANAGER

Sheraton Kampala Hotel & Golden Leaves Full Service Apartments, Uganda

December 2005 – August 2011 (05 Years 09 Months)

Only Five-Star Internationally Branded Hotel in the heart of city with 231 Rooms, including 03 Presidential, 27 Diplomatic and 03 Junior Suites, 05 F&B outlets, 02 Bars, large Ballroom and 09 Meeting Rooms for Conferencing, Outside Catering facility up to 1000 people, and fully equipped state-of-the-art Health Club.

High profile hotel. Treated as the official State Guest House by the Ugandan Government. Regularly hosted Heads of Government of various countries. Represented the hotel at the highest Government levels.

Additionally, directed full operation of GoldenLeaves high-end-serviced apartments (same owners)

Key Achievements:

Revenue growth year-over-years of $ 1million.

GOR turnover year–over-years of $10 to 13million.

RGI growth year-over-years of 3% - 5%.

Secured year-over-years of incremental revenues of $1 million in Collective Bargaining Agreements.

Reduced unallocated overhead expenses of 8%.

Received Silver Certificate in Clifton brand health hotel safety audit in 2010 & 2011.

Secured ISO 9001/2000 accreditation year-over-years from 2006 - 2011.

Hosted various international prestigious events:

CHOGM - 2007 (Commonwealth Heads of Government Meeting)

East African Council Heads of State Summit – 2007.

Islamic Conference of Foreign Ministers – 2008.

African Union Heads of State Conference – 2009.

United Nations Global Economic Forum - 2010, and other equally high-profile events.

Developed $28 million renovation strategy while the hotel was fully operational.

Structured Sales strategy by opening a Corporate Sales Office in the feeder market of Nairobi / Kenya.

Achieved all KPI’s even during the global financial crisis of 2008.

Executed business improvement plans to achieve desired (GEI) Guest Expectation Index.

Received key industry, travel awards by the International organizations and the local government year-over-years.

Hosted on the regular basis Heads of Government of various countries in excess of 55 (During a six-year tenure) and represented the hotel at the highest Government level.

Directed entire operational functions of 20 high-end full-serviced apartments, which was owned by the same owner and located right across the hotel.

JAWAID AKHTAR KHAN ! +92-335-***-**** ! adrw9i@r.postjobfree.com ! Skype: jawaidakhtar

DIRECTOR of OPERATIONS

Le Meridien Makkah, Saudi Arabia

February 2005 – August 2005 (07 Months)

Le Meridien Makkah Hotel is uniquely located 150 meters away from the King Abdul Aziz gate, providing convenient access to the Masjid Al-Haram. The proximity to Makkah Haram offers a sense of spirituality and satisfaction. This upscale hotel features 255 wonderfully panoramic and elegantly decorated suites and rooms, providing luxurious accommodation and offers an impressive view of the Al Haram. It’s dining facilities include 02 restaurants on the 8th and 21st floor, overlooking the Holy Haram. In addition, there is a comfortable Lobby Café & Lounge, which offers a range of tea/coffee together with delicious snacks.

Key Achievements:

Short assignment to execute Starwood branding and to deliver leadership to the hotel. Focused on the hotel strategies to streamline the entire hotel operations with the company's brand standards. While doing so, remained committed to optimize operational excellence in all hotel functional areas, in particular focusing on revenue enhancement and guest and associate satisfaction alike.

Implemented Starwood on-brand service standards.

Over-sawed key quality improvements.

Secured business growth and expansion.

Involved in the execution of a concurrent project of Le Meridien Makkah Towers.

GENERAL MANAGER

Sheraton Tashkent Hotel & Towers, Uzbekistan

March 2003 – August 2004 (01 Years 06 Months) Hotel de-flagged

The Sheraton Tashkent Hotel & Towers was located in the heart of Tashkent. The hotel offers 251 well-appointed rooms with 01 Presidential, 07 Diplomatic Suites, Studio and Classic Rooms. An open-air local ethnic restaurant, a-all day dining, a specialty Mediterranean Restaurant, 02 Bars. The Hotel offers a Ballroom, and 04 meeting rooms. I was among the pre-opening team of the hotel in 1999.

Key Achievements:

Overall Guest Satisfaction Index improved by 90%.

Hotel occupancy increased by 5%, over and above 2003.

Bottom line increased by 3%, due to sales increase and reducing operating costs.

Reduced staff turnover that resulted in less investment in staff hiring & training that resulted in improved productivity. The Associates Engagement Index improved by 10%.

Delivered single digit RevPAR growth in 2004.

Introduced a 24 hours Lobby Bar and a BBQ Restaurant around the pool during summers. Managed both the projects in house, with a bare minimum budget.

Ranked #1 against the comparing comp set. Remaining the most preferred hotel by the Tour Groups and FIT segments.

Cultivated cordial working relations with the hotel owners (The Hokimiyat, City Mayor’s Office)

Led the hotel closure plan ending the hotel operating management contract with Starwood in 2004.

Preceding Assignments

Deputy General Manager - 2000 - 2003

Sheraton Tashkent Hotel & Towers

Director of Sales & Marketing - 1999 - 2000

Sheraton Tashkent Hotel & Tower

Director of Sales & Marketing - 1999 - 1999

Four Points by Sheraton Bur Dubai

Director of Sales & Marketing - 1991 – 1999

Karachi Sheraton Hotel & Towers

Education Credentials

Bachelor Degree – Major in Business Economics.

Professional Training & Development

Graduated from the INSEAD, France in Advanced Leadership & Management Development Program.

Graduated with 1st class distinction in Professional Certification in Hospitality Management.

Completed numerous higher professional courses in advance management conducted by the Starwood in USA and other international hotel chains, as well as by the world prestigious professional institutes.

Contact this candidate