Elizabeth Gomez Po Box *** Biggs, Ca ***** 530-***-**** adrw8v@r.postjobfree.com

OBJECTIVE

To obtain a position in which I can use my strong organizational skills to benefit and enhance my personal growth.

EXPERIENCE

2016-Present Orchard Hospital CAH Gridley, Ca

Business Office / Registration Manager

Business Office

Supervising over 15 employees in Business Office and Admitting for a Critical Access Hospital.

Liaison between different departments at the hospital.

Overseeing daily bank deposit for the hospital.

Dealing with personal and professional conflicts within our department.

Discussing and resolving complaints with patients.

Ran monthly AR reports for CFO.

Managed accounts receivable to ensure accounts are collected appropriately.

Assists in the creation and implementation of policies and procedures.

Assisted will Billing problems and questions.

Processed all write off adjustments.

Conducted monthly meetings with staff.

Yearly RHC reconciliation report.

Over 25 years of customer service.

Hospital Registration

Responsible for Supervising, training and retaining all Registration Staff.

Oversees the efficient and orderly admissions and admitting processes.

Ensures staff coverage.

Conducts Monthly meetings.

Sustain front-end collection procedures to ensure fee-for-service are established upon admission. Monitors medical necessity, eligibility and point of service collections software use.

Maintain Registration Department policies and procedures.

Responsible for reporting patient Registration Quality Indictors.

Process of Time Cards.

2003-2016

Orchard Hospital

Gridley, Ca

PFS Supervisor

Responsible for the activities of inpatient, outpatient, and emergency room registration, switchboard, cashiering, insurance billing, credit and collections and financial counseling.

Reviews write-off listing, refund requests, miscellaneous cash adjustments

Assists in the creation and implementation of policies and procedures for the Business Office and Registration.

Resolves patient, physician and interdepartmental complaints and misunderstandings.

Responsible for interviewing, selection and training of Registration staff. Evaluates employee’s performance and initiates or recommends personnel action, as required.

Responsible for doing a quarterly audit of registration errors.

Coordinates operations with other hospital units concerning the Business Office and Registration.

Responsible for running and working the unbilled report weekly DNFB.

Responsible for Closing the Month.

Responsible for running the daily census.

Responsible for processing all time cards.

Responsible for running PS&R reports for CFO.

Yearly RHC reconciliation report.

1995-2003 Orchard Hospital Gridley, Ca

Medicare Biller / Admitting and PBX Operator

Electronic Medicare Billing

Follow-up on unpaid claims.

Reviewed Medicare RA.

Assisting clients via telephone and in person.

Handling client’s complaints.

Operating multi-line telephone.

Registering patients for all ancillary services.

Data entry of hospital charges.

Received payments on patient accounts.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

10 Key

Typing over 50 wpm

CPSI software

Prognosis software

eClinical software

Evaluating employees

Customer Service

Data Entry

Operating Multi phone

Accomplishments

Team Leader of the selection and training of Recondo

Co-Team Leader on development, education and training on Upfront Collections Program. Increased average monthly collections from $8,000.00 to $20,000.00 a month.

Team Leader for the computer conversion from Prognosis to Evident.

Certifications:

HFMA CRCR (Certified Revenue Cycle Representative)

References upon request:

Contact this candidate