Front Desk Data Entry
Resume:
Sarah Gray
Oakland Park, FL
*************@*****.***
I was born and raised in Ft. Lauderdale, Florida. I then moved to Greenback, Tennessee when I was 14 years young. I then took a big
step and a few years after I finished high school, I decided it was time and I moved back to Florida hv muself. I'm 29 vears old and
looking for a reliable dependable job with benefits and Insurance which would be a major plus. I'm a hard worker who loves to work.
Authorized to work in the US for any employer
Work Experience
Head Hostess
Sands Harbor Resort & Marina - Pompano Beach, FL
April 2021 to Present
• Take guest to their tables
• Take reservations
• To Go orders
• Set up events
• Help out the staff
• Constant
• High in hospitality
• Customer questions about hours, seating, and information are answered by me
• Cultivated positive guest relations by managing information and coordinating quick seating
• Took phone and walk-in reservations, keeping scheduling and kitchen on schedule to avoid overbooking.
• Informed servers of newly seated parties for quick service along with creating sections. Head Hostess
Milk Money Bar & Kitchen - Wilton Manors, FL
April 2020 to October 2021
• Brunch on Saturday and Sundays
• Took to go orders
• Answered phone calls
• Busser on weekdays
• Ran food
• Hospitality and customer service
• Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business.
• Checked the seating area and the restrooms to make sure they were clean every few minute
• Kept an eve on guests for signs of intoxication and immediately alerted management, ensuring a sate and welcoming environment for all patron
• Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating. Handler
CENTRAL BARK DOGGY DAY CARE - Oakland Park, FL
January 2019 to December 2019
• Evaluated animals and spoke with owners about their suitability for the intended use, taking into account temperament, age, and other factors
• Provided attentive care to up to 20 or more dogs of various breeds and sizes
• Kept track of everything
• Took animals outside for potty breaks multiple times per shift to avoid accidents in play areas and on bedding
• Followed strict safety, cleanliness, and professionalism guidelines
• Floater- Helps the store stay up to standards and the dogs on time. Feeding and Cleaning
• Runner- Gets the dogs ready for When the parents are picking up. Concierge
Dania Beach Casino - Dania Beach, FL
March 2018 to August 2018
• Players Club- The Casino @ Dania Beach
• Kept up with business operations in order to keep departments and employees informed about important work-related changes.
• Increased customer satisfaction by resolving service issues.
• Collaborated with customers to determine their needs and deliver the right service
• Guest Services
• Marketing Occupation Setting
• Sold tickets to concerts and shows
• Greeted Patrons with the promotions they received for the day
• Let people know when they have enough points to spin the Lucky Wheel
• Data entry for all Patrons each day etc;
• Signed up new patrons
Pier 66 Marina
Hyatt Regency - Fort Lauderdale, FL
April 2017 to July 2017
• Managed the arrivals and departures
• Took reservations and gave the instructions to the yachts and boats on how to get to their slip reserved for them.
• Answering calls and transferring them to the right extension if it's not regarding the marina.
• Check in and out each arrival and departure we had that day, that's including the amount that's to be billed.
• Receptionist Dock Master Office
• (Hyatt Regency)
• Assist visitors by greeting, welcoming, directing, and appropriately announcing them.
• Updated the computer system with the most recent information to keep records current and accurate.
• Increased customer satisfaction by resolving Product or Service Issues.
• Answered Number of calls in a good timeframe to help customers with their questions and concerns.
• Provided documents in response to various peoples request for information.
• Organized, Reviewed and filed paperwork for secure record keeping.
• Other clerical receptionist tasks include filing, photocopying, and collating.
• Placed a high Value on punctually and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
• Managed the arrivals and departures
• Took reservations and gave the instructions to the yachts and vessels on how to get to their slip number reserved for them.
• Check in and out each arrival and departure we had that day, that's including the amount to be billed. Brand Ambassador
Fresh Mix - Hollywood, FL
December 2016 to June 2017
• Known as the shot girl
• Would go to different liquor stores
• Events
• Restaurant/Bars
• (Advertising), Getting them to buy the product after we represent it Full Time Nanny
Nanny Services - Fort Lauderdale, FL
September 2016 to January 2017
• Two separate Families
• Mornings to mid Afternoon
• Take to school and pick up
• I nannied ages that ranged from (1-4 years old)
• Changed diapers, bathed and dressed babies, and prepared bottles and feeding equipment.
• Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
• Kept the parents contact information, the emergency services phone number, and the child's medical history on hand in case of an emergency.
• Kept track of indoor and outdoor playtime by directing activities and keeping an eye out for potential dangers.
• Drove children to various activities such as pre-k, park, swimming to keep extracurricular routines.
• Created games and activities using arts and crafts to support learning and verbal Skills. Front Desk Receptionist
Sawgrass Ford Dealership - Sunrise, FL
February 2016 to December 2016
• Receptionist
• Answering phones and transferring to the correct department.
• Greeting the customers that come in
• Finalizing the deals, making sure the package is complete.
• Giving the customers their New plate, Decals, or Registrations
• Figuring out if it is a Transfer, New Plate, or a Temp Tag given.
• Scheduled and confirmed appointments and meetings
• Give guests accurate and precise information
• Make appointments and keep track of them on a calendar.
• Maintain contact with clients and business associates.
• Have direct contact with the customer service and sales teams.
• Provided guests with appointment information updates and rescheduling
• Greet customers, determine the reason for their visit, and direct them to the appropriate Staff member.
• In charge of the guest and reservation database system.
• Figuring out if it’s a new plate, a transfer, or a temp tag given. Sales
Lauderdale Diver - Fort Lauderdale, FL
April 2015 to December 2015
• I am a certified diver at 13 years young
• I would present the gear as customers came in or would ask if they were looking for anything in particular and would help them pick the best choice that would suit their needs.
• I would enter invoices into the computer from shipments of products that came in or special orders for yachts or customers from out of town and then put the packages together.
• I went through a class where I was then certified as a Visual Inspector. If a customer came in needing their tanks to be filled, sent for hydro or VIP'S done I could process them without any issue.
• Filling tanks was something very common that I would do.
• Organized the racks and shelves to keep the store looking nice.
• Handling returns and refunds in accordance with company policies.
• Provide purchasing advice to customers
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Maintain a high level of display and visual merchandising to ensure the store's elegant appearance.
• Was in charge of communicating with customers and ensuring that their needs were met.
• Am in charge of collecting payments for the goods and services I provide.
• Inform customers about product features, quality and availability.
• I would present gear and help customers find and fit into what they need
• Special orders
• Entering Invoice
• Putting package's together for orders for diving to be sent out
• Took a class and became a Visual Inspector (tanks filled, inspections, and figuring out it tanks need to be sent out for repair
• Filling tanks is something very common I would do for divers coming in Boat Washer
Tiger Aviation Incorporation - Dania Beach, FL
May 2015 to September 2015
• Washed a Tinder for a Yacht called Lady Brianna
• Along with a second Tinder
• Degreased, Washed, Wiping down with a Shammy
• (3) 60' Sport Fish Boats at Bahia Mar
Along came my own small Business (No Name) - Dania Beach, FL
• While I was washing sport fish boats at Bahia Mar, I was then approached to have my own on the side.
• (3) 65' Sail Boats
• Degreased, Washed, Shammy
Cart Girl- Golf course
Royal Oaks Country Club - Maryville, TN
August 2014 to March 2015
• Membership only club
• Cart Girl
• Alcoholic Beverages
• NA beverages
• Snack
• Inside Deli
• Poker Night Girl
• Communicated all merchandise needs and services to appropriate supervisors Royal oaks golf course
Cart Girl/Inside Deli/Poker Night Girl - Maryville, TN August 2014 to January 2015
• Took special orders in person and over the phone to guarantee they were served with what they wanted and when they wanted it.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Customers were very friendly to get along with were then I became to be known as a friend that they then wanted to serve them every time.
• Guaranteed positive customer experience and resolved all customer complaints.
• Communicated all merchandise needs or issues to appropriate supervisors. Operations
The Rush Fitness Center - Alcoa, TN
May 2012 to July 2014
• Expressed appreciation and invited members to return to the gym.
• Made sure they came in feeling good but left even more satisfied.
• Watched the member's children while they worked out.
• Most of all let the parents and all the other members know that we were there to help with whatever they needed.
Child Care
The Rush Fitness Center - Alcoa, TN
May 2012 to July 2014
• Operations/ Child Care
• Watched member's children while they worked out ages 6 months-1l years young
• Most of all let the members Know things were being taken care of and to enjoy a workout
• Worked Front desk checking in and answering phones. Cashier
Cades Cove Campground Store - Townsend, TN
May 2011 to December 2013
• Maintain up-to-date knowledge of store policies regarding payments, returns, and exchanges.
• Organized weekly sale reports for the sales department to track product success.
• Worked as a team member performing duties, product assistance and cleaning. Skill
1. Creative Problem Solver
2. Quick Learner
3. Strong Client Relations
4. Scheduling
5. Filing
6. Exceptional Communication Skills/ Active Listener 7. Data Entry
8. Visual Inspector
9. Tank Filler
10. Boat Washer
11. Receptionist
12. Good with computer Skills
13. Answering Phones
14. Customer Service
15. Computer Literate
16. Hard Worker
Deli Clerk/Cashier
Cades cove campground - Townsend, TN
May 2011 to December 2013
• Handled POS transactions such as checks, cash, credit card purchases, and refunds
• Checked customer prices and processed sales By scanning barcodes.
• Helped customers by answering their questions and completing their requests.
• Gift shop
• Bike shop
• 8 mile loop around the cove
• Horse back riding
Education
High school
William Blount High School - Maryville, TN
2011
Skills
• Guest Service (9 years)
• Front Desk (5 years)
• Customer Service
• Nannying
• Food Service
• Computer Literacy
• Childcare
• Organizational Skills
• Dog Handling
• Toddler Care (10+ years)
• Typing
• Time Management
• Retail Sales
• Babysitting (10+ years)
• Conflict Management
• Meal Preparation
• Dog Training
• Kennel Experience
• Animal Care
• Guest Relations Experience
• Cash Handling
• Cashiering
• Clerical Experience
• Communication Skills
Languages
• English - Fluent
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