Stephanie Emrich

Mobile, AL *****

adrw7c@r.postjobfree.com

+1-251-***-****

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. Authorized to work in the US for any employer

Work Experience

Training Specialist

Player 1 Marketing - Mobile, AL

February 2022 to Present

• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.

• Creates, organizes, plans, and presents various forms of on-boarding, orientation, and skills training for employees and customers.

Front Desk Receptionist

B&B Animal Hospital - Decatur, AL

May 2017 to August 2017

• Provide top-notch customer service.

• Being attentive to client and pet needs.

• Identify and work compassionately with clients in various emotional states.

• Work patiently with distressed, frustrated or disgruntled clients.

• Answer and triage phone calls from clients.

• Schedule appointments and schedule procedures.

• Check-in clients.

• Monitor client flow from check-in to discharge.

• Monitor schedule and flow.

• Client call backs.

• Managing record requests between other hospitals and specialty practices.

• Fill prescriptions.

• Discharge patients.

• Client education.

• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.

• Process payment transactions.

• Maintain proper documentation in the electronic medical record.

• Relay appropriate information to/from clients to doctors and/or management.

• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Part-Time Teller

Bank Independent - Decatur, AL

May 2009 to April 2010

Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. Sells cashier's checks, traveler's checks, and series e bonds.

Education

Some College in Sociol

University of South Alabama - Mobile, AL

January 2012 to August 2015

High school diploma

Arab High School - Arab, AL

August 2002 to May 2006

Skills

• Learning Technology

• Interviewing

• Recruiting

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