PATRICIA NICHOLAS

Tamarac, Florida *****

Cell: 954-***-****

E-Mail: adrw6b@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly purposeful HR professional with "can do" attitude

With over 30 years firsthand, practical human resources, generalist, recruiter, business leadership, and customer service, management experience with a proven history in:

Employee Relations/Employee Engagement

Recruiting, Staffing, Sourcing, and Behavioral Interviewing

Excellent Communication Skills

Management experience

Conflict Resolution

Employee Training, Development and Retention Experience

On-Boarding Procedures and New Employee Orientation

Policies and Procedures/Performance Management

FMLA/ERISA/COBRA/ADA/FLSA/HIPAA, Workers’ Compensation Administration

State and Federal Employment Law and Regulations

Job Analysis

STD/LTD Administration

Strategic Planning and Auditing

Budget/Payroll Management

Benefits Administration

HR Airlines Management Experience

OSHA Regulations/Health and Safety Management

Technical Skills: MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, SmartWare, Quick Books, Lawson, CAB, FAST, KRONOS, Talent Management, TeleMagic, ADP Workforce Now, Ceridian, PATs, Concur, Taleo, J.A.W.S., Visual CACTUS, Meditech, People Click, Knowledge Sphere, and ESaf

EXPERIENCE

Quality Surgical Management Hollywood, FL

Human Resources Generalist/Office Resources February 2019 – Present

Provide Human Resources and Credentialing services to Clinical Providers and office personnel.

Handle employee complaints, investigations, and disciplinary actions.

Support all levels of employee population from administrative support, regional managers/directors, physicians, and other clinical personnel.

Manage employee requests relating to PTO, medical leaves of absence, FMLA management, and ADA.

Spearhead conflict resolution between employees and their direct supervisors and offer counseling to those facing disciplinary actions.

Perform pre-screening interviews and assist in interviewing prospective employees. Collaborate closely with administrative staff in coordinating job requirements.

Conduct onboarding process and training of new employees. Enter information in HR system.

Perform re-writes and updates to the employee handbooks for multi-states.

Primary sourced information for the Credentialing process and submitted multistate Provider Applications and backup paperwork to facilities, various insurance panels, Medicare, and Medicaid.

Administered and coordinated with the insurance broker employees’ health and welfare benefits including enrollments, changes, and terminations.

Maintain employees’ Human Resources records, ensuring completion and accuracy of details such as employee contact information, job classification, payroll documentation, governmental forms, organizational structure, and other key details.

Speared-headed and collaborated with the corporate’s insurance broker to successfully complete the seamless transition/implementation of the employee groups’ new multi-state annual insurance plan to the corporate’s new medical/dental/vision group plan.

Review, track, and document Providers’ credentialing compliance with mandatory and non-mandatory training, continuing education, and work assessments. This includes training, professional licensures, aptitude exams, and certifications. Update information in CAQH as well as various online systems.

Conduct annual in-house HIPPA security training for clerical staff and provide electronic training for off-site personnel.

Collaborate with Management team in sending out various email correspondence to employee group for their review and signature.

Northwest Medical Center/HCA Affiliate Margate, FL

Credentialing Coordinator June 2018 – November 2018

Provided services to various departments which included Medical Staff Services, Quality Management, Infection Control, Risk Management Department, and Medical Students’/Residents’ educational programs; provide duties to include:

Prepared and submitted all appropriate applications and required supporting documentation for credentialing and re-credentialing of applications in accordance with department expectations, credentialing policies and procedures and regulatory requirements. Worked closely with internal and external customers, ensuring the credentialing process was completed correctly, within established timeframes.

Processed provider credentialing information, including verification of data in accordance with Medical Staff Department’s policies and procedures, to support network development and credentialing processes.

Maintained all Medical licenses, Drug Administration and malpractice insurances for physicians and mid-level providers.

Resolved practitioners’ concerns in a timely manner.

Analyzed reports to ensure processing compliance. Produced canned reports to ensure maintenance of Visual Cactus Database.

Fluor Government Group/TRS Staffing Solutions (Temp. contracted position) Plantation, FL – Greenville, SC

Training and Travel Coordinator/ Project Support Technician January 2018 - March 2018

Trained and employed 200+ personnel weekly to and from Puerto Rico to support the Army Corps of Engineers’ Power Restoration Project (Received, Staged and Onward Integration into theater).

Arranged land/air transportation and lodging accommodations for all incoming and outgoing personnel.

Trained and certified incoming personnel in the areas of Anti-Terrorism - Level 1, Combating Trafficking in Persons, Personal Conduct, and Operational Security as required per government contract.

Prepared reports and spreadsheets to ensure clear and concise data for upper management on status of mission.

Maintained PATs government database with all personnel, financial, and logistical data.

City of Parkland (short-termed position) Parkland, FL

Human Resources Generalist September 2017 – November 2017

Conducted full-cycle recruiting and hiring process to include sourcing, screening, behavioral interviewing, evaluating, hiring, background verification through E-Verify, drug testing, on-boarding, and new employee orientation to fill temporary and permanent positions for the City of Parkland.

Facilitated the administration of FMLA: educated and coordinated leaves with managers and employees, maintained/updated files, etc.

Maintained a high-level of customer service in a fast-paced working environment.

Memorial Hospital Pembroke/All Medical Staffing Pembroke Pines, FL

Human Resources Representative November 2015 - July 2017

Managed, created, maintained/tracked, and updated the processing of all hard and electronic copies of employees’ personnel files to ensure all legal documentation complies with corporate, and state laws.

Provided directions and assistance to employees in the selection of online benefits enrollment for medical, dental, vision, short-term /long term disability, life, and supplemental insurance, as well as changes to personal information.

Conducted new hire and open enrollments. Performed open enrollment meetings. Assisted with COBRA process.

Coordinated completion of employee enrollments, loan distribution, hardship withdrawals or rollover forms for 401(k) Retirement Savings Plans.

Facilitated the administration of FMLA: educated and coordinated leaves with managers and employees, maintained/updated files, etc.

Partnered with management personnel in completion of evaluations in a timely manner. Maintained spreadsheets regarding counseling and corrective actions for employees.

University Hospital- HCA Affiliate/All Medical Staffing Tamarac, FL

Credentialing Specialist/Executive Coordinator March 2014 - November 2015

(Position eliminated)

Provided services to various departments which included Medical Staff Services, Quality Management, Infection Control, Risk Management Department, and Medical Students’/Residents’ educational programs; provided duties included:

Prepared and submitted all appropriate applications and required supporting documentation for credentialing and re-credentialing of applications in accordance with department expectations, credentialing policies and procedures and regulatory requirements. Worked closely with internal and external customers, ensuring the credentialing process was completed correctly, within established timeframes.

Maintained all medical license, Drug Administration and malpractice insurance for physicians and mid-level Providers.

Resolved Practitioners’ concerns in a timely manner.

Produced canned reports to ensure maintenance of Visual Cactus Database.

Exceeded production goals by 99% while maintaining quality.

Assisted the Human Resource Department in completing employee HR file audits for compliance with Federal, State, Local government, and all company compliance issues.

Completed personnel file audits for the human resources department.

David Wood Personnel/Seminole Tribe of Florida Plantation, FL

Human Resources Technical Writer October 2012 - November 2013 June 2010 - May 2012

Developed sundry policies and procedures in compliance with state and Tribal employment laws and regulations.

Partnered with and advised senior management on issues to ensure ongoing compliance with company, state, and federal regulations as well as mission statements, goals, and objectives.

Rewrote polices, practices, and procedures to ensure compliance when necessary.

Developed and maintained a mandatory and non-mandatory employee training program in areas such as workplace safety, sexual harassment, presentations/Q&A sessions, and other topics as needed.

Researched and wrote job descriptions.

Express Employment Professionals Ft. Lauderdale, FL

Senior Staffing Recruiter/Supervisor July 2012 - October 2012 (Position down-sized)

Conducted full-cycle recruiting and hiring process to include sourcing, screening, behavioral interviewing, evaluating, hiring, background verification through E-Verify, drug testing, on-boarding, and new employee orientation to fill temporary and permanent positions for clients throughout South Florida.

Maintained a high-level of customer service in a fast-paced working environment and managed a client sales database.

Supervised a temporary workforce and identified and resolved employee-related issues and needs Negotiated salaries and employee placement fees. Maintained files.

Researched and wrote job descriptions.

Children's Harbor Pembroke Pines, FL

HR Generalist July 2008 - February 2009

Managed day-to-day operations of the human resources office including, but not limited to full cycle recruiting, staffing, interviewing, training, benefits, and generating and maintaining hardcopy and electronic data files.

Coordinated with higher management and the legal department in initiating human resources policies, procedures, laws, and standards.

Developed/updated and maintained technical writing of policies, procedures, and SOPs.

Conducted investigations regarding employees,’ management’s, and clients’ complaints, concerns, and allegations; prepared written summaries and collaborated with management/legal departments to resolve issues; conducted exit interviews.

Conducted event planning/Employee Engagement.

Developed and maintained a mandatory and non-mandatory employee training program in areas such as workplace safety, sexual harassment, presentations/Q&A sessions, and other topics as needed.

Designed and conducted mission-driven training programs to ensure compliance of ChildNet and DCF (Broward County’s Department of Children and Family Services) contractual requirements.

Chaired Employee Relations and Safety committees.

Unger & Kowitt, Attorneys at Law Margate, FL

HR Coordinator December 2006 - October 2007

(Position eliminated)

Supervised twenty-five staff members in a legal department. Developed and emplaced a multi-county personnel program that included all procedures, training, disciplinary, benefits, and administrative functions of a human resources department.

Conducted Exit Interviews.

Performed full cycle recruiting, staffing, and hiring for administrative, clerical, and attorney vacancies.

Collaborated with senior executive leadership to develop human resources goals and objectives in line with comprehensive business strategies.

Spherion Corporation Fort Lauderdale, FL

HR Supervisor/Recruiter October 2005 – October 2006

Conducted project-oriented, full-cycle recruiting and hiring process (sourcing, screening, behavioral interviewing, evaluating, hiring, background check, immigration, drug testing, and onboarding) to fill Clients’ positions throughout the country.

Utilized Ceridian and Taleo software to compose and post open positions to various web job boards, newspapers, as well as internal company job board.

On-boarded new employees using Ceridian & Taleo software to electronically route and maintained workflow and payroll functions.

Supervised temporary and long-term employee group.

Entered requisition creation, candidate screening and interviewing, employment checks, and applicants’ paperwork into various software systems.

Wrote job descriptions.

Maintained compliance with EEOC and OFCCP regulations through the Ceridian and Taleo software systems.

School Board of Broward County - Physical Plant Operations Fort Lauderdale, FL Executive Assistant to Director of Maintenance July 2002 – October 2005

Administered a diverse range of high-level, confidential, and administrative support to Director of Maintenance.

Gathered information to update Physical Plant Operations’ employee manuals.

Provided information and assistance in updating Physical Plant Operations’ divisional training manuals.

Coordinated and maintained applicants’ interview schedule.

Assisted with employee HR/Training gap analysis.

Managed paperwork and relationships with outside vendors and service providers.

Executive Business Recruiters & Consultants, Inc

Sunrise, FL

Founder/CEO May 1997 – July 2002

Provided complete “firsthand” management and leadership for operation of executive search and consulting firm, including sales and marketing strategies.

Recruited and conducted behavioral interviews to highly skilled professional applicants for clients throughout the country.

Created an applicant database and matrix, which significantly reduced response time in filling clients’ permanent vacancies.

Managed/supervised employee group.

Developed and Implemented newsletters and recognition programs.

Negotiated and coordinated all contracts and agreements.

Provided and prepared offer letters.

Responsible for all P&L and accounting functions.

Oversaw Benefits, Workers’ Compensation, Payroll programs, and Aged Reports.

Utilized various software packages to compose and post open positions to various web job boards, newspapers, as well as internal company job board.

Counseled clients’ leadership on employee related issues.

Conducted seminars and workshops.

Wrote job descriptions.

Ensured company Human Resources’ compliance with all EEO, federal, state, and local laws/regulations.

Adecco Personnel Services (Formerly known as Adia Personnel Services) Fort Lauderdale, FL

Staffing/HR Supervisor May 1994 – December 1996

Managed all areas of Staffing/Human Resources including:

High volume, fast-paced, full-cycle recruiting, sourcing, and behavioral interviewing to fill temporary and permanent positions for corporations.

Managed and supervised temporary and long-term employee bases.

Identified, troubleshot, and resolved employee/client issues, progressive discipline, and terminations.

Trained and counseled supervisors and clients.

Conducted new hire orientation.

Developed and managed a solid client sales base and sales presentations, while providing exceptional customer service.

Negotiated salaries and fees for placement of employees; Conducted compensation surveys and the updating of wages and salaries.

Maintained complete and accurate record-keeping procedures. Entered information into company’s system.

Developed and Implemented employee relations activities, events, newsletters, recognition program, and Policy Administration.

Ensured compliance of all federal, state, and local employment laws and regulations.

Instrumental in office receiving and maintaining ISO 9002 certification.

Oversaw Benefits, Workers’ Compensation, Payroll programs, and Aged Reports.

Worked in partnership with Adecco’s executive management to analyze needs and recommended solutions to turnover.

Selected for, and participated in, Company’s Diversity Committee.

Toys R Us Plantation/Coral Springs/Miami, FL

Human Resources Store Manager November 1990 – May 1994

Directly managed 30+ employees, including 2 HR Assistants, and 3 Department Heads; employee base rose to 200+ during holiday season; oversaw the payroll process, including ensuring information entered in HRIS (S.C.A.R.E.D) system.

Supervised the recruiting, screening, interviewing, hiring, drug testing, orienting, and training of store employees.

Trained Department Heads on company policies and procedures, as well as effective management skills.

Managed P&L reports, cash control, and department budget; Performed employee wage & salary evaluations.

Administered benefit programs (401 K, stock purchase, health insurance, PTO, leaves, etc.).

Identified, troubleshot, and resolved employee issues, progressive discipline, and terminations.

Managed compliance of all federal, state, and local employment regulations, EEOC, and Affirmative Action.

Conducted new hire orientation.

Conducted/Coordinated monthly meetings, and employee relations activities.

EDUCATION/AFFILIATIONS

American Public University; Online Curriculum

Bachelor of Arts in Management, Human Resource Management concentration

Honors: Magna Cum Laude

Community College of Philadelphia; Philadelphia, PA

Associates Degree in General Sciences

Attendance and completion of Human Resources Management, Interviewing, Employee Relations, Customer Service, and Labor Law courses, seminars, and conferences.

Professional Member of the Society of Human Resources Management (SHRM)

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