Customer Service Qa Manager
Resume:
Michael Gillen
San Tan Valley, AZ *****
adrw64@r.postjobfree.com
Management Leader with a proven track record in reliability, auditing, operations and customer service. Results driven with a history of selecting, coaching and developing talent to maximize team and company performance in support of the company's vision statement and business strategy. Authorized to work in the US for any employer
Work Experience
Technical Services Manager
JBS INTERNATIONAL, INC - Tolleson, AZ
March 2020 to Present
Complex Food Safety/QA Manager
Koch Foods Inc - Morton, MS
2017 to February 2020
Manage a food safety department overseeing the execution of corporate and local company policies, procedures and training elements in key areas of responsibility to include food safety, plant sanitation and quality are being met at all times. Accountability to the company to ensure that key food safety, sanitation, health and safety objectives and goals are achieved. Direct reports to me include a QA manager, HACCP coordinator, two (2) QA supervisors, food safety customer service coordinator and 40 QA technicians that report directly to the QA manager.
• Manage and direct critical elements of the Food Safety Plan including preventative controls and prerequisite programs as they relate to sanitation and allergen control to include monitoring and verification activities.
• Routinely audit food safety practices to evaluate performance and compliance. Provide objective feedback to plant management to address any opportunities for improvement.
• Execute external auditing schemes such as BRC and various customer 3rd party audit expectations. Analyze audit results, implement corrective actions as required to address audit nonconformances.
• Communicate and work with all departments to identify food safety hazards and to effectively mitigate food safety risks.
• Monitor, verify and validate equipment cleaning methods including recommendations to meet plant sanitation and microbiological objectives.
• Oversee and direct activities related to pest control including monitoring, recordkeeping, exclusion practices and treatment programs.
• Maintain and review safety procedures and policies.
• Ensure compliance with applicable federal, state and local safety standards and regulations including industry best practices.
• Responsible for the HACCP plan and all HACCP related questions and/or issues. The HACCP coordinator is an employee within my department.
• Oversee the QA department and support the QA manager.
• Perform additional duties or assignments as needed. Quality Control Support Manager
Koch Foods Inc
2013 to 2017
Perform audits requested by our customers and as required yearly. Audit our raw supplying facilities and ingredient/breading/packaging suppliers as needed. Assist the QA Manager as needed.
• Perform accurate and timely distribution of all requested reports and information compiled within the Q.A. Department.
• Assure USDA regulated programs are properly monitored and administered.
• Customer relations on complaints, product quality and/or other complaints that may arise.
• Interact with production management to improve quality and reduce non-compliance issues within the facility.
• Implement USDA programs, Quality programs and corporate programs as written.
• Assist in special projects as may be assigned to the department.
• Authority concerning hiring or discharging along with human resources will be given as necessary.
• Assure Q.A. Supervisors and technicians have tools and equipment necessary to do the job.
• Assure Q.A. Department conducts job duties in a safe environment.
• Help reduce cost through reduction of overtime, waste or other aspects that would allow Koch Foods to be more competitive.
• Control and release withheld and retained product and assure appropriate disposition of any on hold product.
• Perform audits as requested by our customers of our facility and those requested by us of our raw suppliers as well as of our ingredient/breading and packaging suppliers.
• Keep our plant programs and documentation up-to-date and audit ready. Corporate Quality Auditor
Sanderson Farms Inc
2010 to 2013
Steering team member accountability to the Executive Committee in all auditing processes including quality, maintenance, purchasing, sales and public relations. Direct reports include Executive Directors, Process Managers, Division Managers and Quality Control Departments.
• Managed the implementation of hundreds of audit procedures
• Led and coordinated 10 processing facilities to gain appropriate certification as required by customers
• Led all facilities to an audit score of A annually
• Led and coordinated 10 live hatchery facilities to gain PAACO certification as required by customers
• Mentored new employees annually
Sanderson Farms Inc - Laurel, MS
2003 to 2013
3rd Largest Poultry Company in the U.S.
Quality Control Manager
Sanderson Farms Inc
2005 to 2010
Steering team member accountability to Executive Directors and Division Manager for an efficient quality process. Staff included three supervisors, sixteen quality control employees and multiple individuals from other departments. To ensure projects were executed on budget and schedule.
• Managed the implementation of all quality checks and procedures within the facility
• Led and coordinated a HACCP quality system within a facility that employed 1500 individuals
• Responsible for a departmental budget
• Traveled nationwide meeting with customers so that quality issues could be addressed and met
• Led and coordinated the responsibility of quality to 1.25 million pieces of product Steering team member accountability to the Corporate Offices Sanderson Farms Inc
2004 to 2005
for an efficient lab process.
• Responsible for weighing of soy and corn
• Led and coordinated the documentation of all results
• Led and coordinated the lab and processing plants to work together on obtaining samples in a timely manner
Management Trainee
Sanderson Farms Inc
2003 to 2004
Was mentored within the company on how to be a future leader. Learned all aspects on the operation of a public traded company. Worked with Directors, Managers and Supervisors in a mentoring program that gave the foundation for success. Met weekly with mentors to fill out paperwork on my progress and accomplishments.
• Responsible for weekly paperwork tracking my improvement and performance
• Responsible for attending meetings with my mentors
• Promoted after spending one year in the management trainee program Millennium Communications Inc - Hattiesburg, MS
2000 to 2003
CEO/Owner
Millennium Communications Inc
2000 to 2003
Broadcast company owner in charge of three radio stations. Developed a marketing campaign in which new radio stations were introduced into the Hattiesburg marketplace. The operations manager directly reported to me. Responsible for all sales presentations going into the marketplace and into the hands of advertisers. Steering team members in the promotion and execution of everything directly related to Millennium Communications Inc.
• Established a marketing campaign that consisted of direct mailers and billboards with the budget of
$ 250,000
• Led and coordinated the hiring of sales, promotion/marketing, accounting and all on-air talent
• Responsible for coordinating and executing all events
• Awarded "Radio Station of the Year" 2001 and 2002 - two years in a row with a 55 percent increase in revenue
• Met with local/national advertisers annually to address their monthly budgets and spending habits Education
Bachelor of Communications in Radio, Television and Film Temple University - Philadelphia, PA
Skills
• Quality Assurance
• QA
• Quality Control
• Haccp
• Food Safety
• Food Science
• SQF
• BRC
• Food Safety Auditor
• GMP
• FDA
• Quality Audits
• Public Relations
• Auditing
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