Asjad Rehman

A forward-thinking professional with expertise in managing

departments to meet goals. A team leader with outstanding customer service abilities who is proactive, hardworking, and committed to continuous operational progress.

House 1301, ST 4b,

Bahria Town,

Islamabad.

DOB: 03-05-1986

(92-335**-*****

adrw5q@r.postjobfree.com

www.linkedin.com/in/asjad-reh

man-3901a2237

EXPERIENCE

Freelancing, Remote — Admin Support Manager

Mar 2022 - Current

● I am now working on cost reduction, project management, and risk analysis in order to increase overall performance and profitability.

Noda, United kingdom (Remote) — Customer Success and Service Delivery Manager

Jan 2019 - Mar 2022

● Introduced higher standards for customer service and increased e ciency by streamlining operations.

● Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Calltronics, Pakistan —Senior Customer Service

Representative (Night Shift Manager)

April 2014 - Dec 2018

● Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

● Increased customer satisfaction by resolving issues.

● Participated in team-building activities to enhance working relationships.

Sitel, United Kingdom — Customer Service Representative June 2012 - Mar 2014

● Provided primary customer support to internal and external customers.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. SKILLS

Excellent communication

skills

E ective problem solver

Customer Relationship

Management Software (CRM)

Personnel training and

development

Operations management

EDUCATION

University of East London, UK

—Bachelors of Science

Kinesiology

2009 - 2012

Newcastle University Law

College, UK —BA (LLB)

2015 - 2018

CERTIFICATES

Several from various awards

bodies.

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