Service Representative Customer
Resume:
Ma. Paulena Yanez
*** ********* **. ***** ***** IL 60177
Email : *******@*****.***
An innovative worker with Bachelor’s degree in Communication Arts. Highly skilled with talent for Arts. Diplomatic and tactful with professionals at all levels. Accustomed in handling queries. Proven ability to develop strong relationships across cultures. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and confident with demonstrated ability to handle stress in deadline-driven environments. Superior communication. Possess intuitive, interpersonal, problem solving, organizational and team player skills. Quick study with ability to grasp and put into application new ideas, methods, concepts and technologies.
Skills Summary
Project Management
Report Preparation
Written Correspondence
General office skills
Customer Service
Computer skills ( Microsoft Office, Email Communication, Presentation, Spreadsheets, Sabre, Maven, Siebel)
Communications
Media and Public Relations
Retail Banking
Technical Support
Auditing
Caregiving
Professional Experience
Contact Tracer (Case Investigation Officer)
Interview persons (cases) diagnosed with COVID-19 infection in order to gather information about symptoms, exposures, and contacts (i.e. persons the case has been in contact with while potentially infectious).
Provide the case with information about COVID-19 illness and methods of disease prevention and control.
Assess the capability of cases to comply with isolation protocols and identify types of support they may need during their period of isolation.
Identify cases that meet high-risk criteria for severe outcomes and make sure that they check in with their health providers. Cases without health care providers should be referred to the infectious disease physician group for advice and if appropriate, additional intervention. Quickly get in touch with contacts of diagnosed patients through text, e-mail, phone calls and other platforms when necessary.
Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness.
Provide contacts with approved information on quarantine procedures, what to do if symptoms develop and if they develop symptoms, refer them to testing. Assign risk category depending on the contact’s underlying medical conditions, occupation, living situation and level of contact with case and understand protocol for each risk categorySystematically collect and record information in a local database. Communicate with your team and supervisor when contact cannot be made with an individual and understand the best way to address the problem.
Clinical Coordinator
Coordinating treatment for patients with different physicians and medical provide Create patient reports and monitor the status of treatment Draft discharge papers for patients
Review patient charts
Oversee staff scheduling and assignments
Coordinate treatment for patients from multiple health care providers Auditor Agent
Collection of proceeds from ticket sales and important ancillary charges such as baggage fees, change fees and numerous others. Collection of certain incidental revenues, such as in-flight sales and related charges. Communicates with the Internal Audit management team on a timely basis to provide progress on audit activity.
Communication/ Customer service
Provide impeccable customer service. Handles customer's complaints and queries about the company's offered services
Monitors activities of client's alarm system
Conduct orientation and give out procedures to new subscribers on the use of alarm system Reports any alarm activities to authorized personnel and dispatch police/firemen on emergencies Assists in the installation of alarm system thru panel programming particularly vista series Prepare complex weekly and monthly reports
Coordinates with dealers for servicing schedules or any matters related to it. Retail Banking
Experienced in Financial service sector ( Banking, Bill pay, Loans..) Provide excellent customer service by giving appropriate and accurate responses to customer banking queries while meeting quality, productivity, and schedule adherence performance Assist customers who were victims of fraud, theft or identity theft Assist customers with replacing lost or stolen debit or credit cards Help customers with balance transfers between accounts Personal Caregiver/ Assistant
Assisting with personal care: bathing and grooming, dressing, toileting and exercise. Basic food preparation. General Health care. Mobility Assistance, Home organization and Health monitoring. Distributor Service representative
Provide outstanding customer service for both internal and external customers. Resolve distributor complaints and concerns. Take distributor orders and accurately enter order information into computer, answering questions and resolving concerns. Process distributor requests via phone, email or fax and do as much as possible to enhance the retention of our distributors. Production Management
Participate in staff meetings with ideas in helping regular duties to flow better Performing the role of trainer for new production assistants Performed media and public relation duties
Developed and implemented strategic marketing plans for a show Helped with lay-out and production of fliers and press releases Supervision of total of seven production people
Wrote scripts and show guidelines
Employment History
Maxim Health Care Service (South Dakota Department of Health) – Remote Contact Tracer ( Case Investigation Officer) September 2021 - March 2022 Core Dynamics – St. Charles, IL
Clinical Coordinator - July 2020 – July 2021
Bennett Investment Group – 179 E Lakeshore Dr Chicago IL Caregiver – January 2017-April 2020
American Airlines – Chicago O’hare International Airport Auditor/ American Airlines – July 2016 – November 2016 Usana Health Sciences - Makati City Philippines
Distributor Service Representative – Dec 2008– July 2010 People Support Phils. Inc - Makati City Philippines Customer service representative, July 2006-March 2008 911 Alarm Philippines Inc. - Makati City, Philippines Communication Specialist, April 1998 – November 2005 Media Age Production - San Juan Philippines
Production Assistant/marketing assistant, May 1998 – January 1998 Education
Bachelor of Arts Major in Communication Arts - Letran College References:
Melba Aviles - Friend
Contact Number: 630-***-****
Meredith Sauter - Former Co-worker
Contact Number: 321-***-****
Contact this candidate