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Store Manager Customer Service

Stamford, CT
July 28, 2022

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Greenwich, CT *****


A top-performing District Manager credited with combining operations management, new business development, and territory management expertise to deliver substantial revenue growth.I possess strong experience in both staff management and employee training and developmentthathave led to increaseddepartmental efficiency.I ampursuinga district management position that allows me to utilize my knowledge and continue to expand my skills set. Willing to relocate: Anywhere

District Courier Manager

BRICE, LLC - Greenwich, CT

June 2003 to Present

• Manage, motivate and train a team of licensed couriers.

• Deliver time-sensitive documents to clients throughout the tree-state area.

• General office work - accounts receivable, accounts payable, inputting client data, filing. Area Sales Manager

Avenue Stores - Hamden, CT

January 2016 to September 2019

Elevated customer experience within the Area to ensure consistently meeting company goals. Took a bottom performing Area to #1 in the company YTD. Reduced overall shrink to meet company expectation.

#1 Conversion in the company over LY for 2017.

#2 Conversion in the company over LY for 2018.

Work closely with corporate partners on a daily basis. Participated in several projects that rolled out to the company. Associate Manager (Co-Store Manager)


November 2013 to January 2016

• Assist with all store operations and sales generation of $2.9MM location.

• Visual Merchandising and business analysis of Women's Collection contributing 40% of overall business, $1.16MM.

• Train, coach, and develop sales associates

• Implementing a customer centric clientele program to increase repeat client ratio, yielding a 34% increase over LY sales volume.

• Facilitating and maintaining loss prevention awareness of high traffic location. Regional Operations Assistant & Assistant Store Manager SUNGLASS HUT - Danbury, CT

November 2011 to November 2013


• Assist with all store operations and sales generation of $1MM location.

• Coaching and developing of all staff.

• Inventory and shipment reconciliation.

• Scheduling and payroll.

Sales Manager(Co-Store Manager)

Lacoste - White Plains, NY

November 2007 to June 2008

• Achieve and exceed individual sales, IPC and ADS goals established by the Company. Assist with the achievement of the Company's sales plan which was 2.5MM. Leading the store team to drive sales through constant training and modeling of our "Winning Sales" & "Winning Clients" programs.

• Build list of clients by collecting names and information in your client book. Encourage future purchases through frequent contact by writing thank-you notes, phone calls and providing excellent service. Ensure that the client capture expectations set by the Company are met.

• Develop a strong knowledge of our product's content, sizing, features, and benefits to help facilitate sales. Assist other associates to communicate these features and benefits as needed.

• Monitor merchandise stock levels in the store, and check availability at other locations to satisfy customers' needs. Utilize the inter-store transfer system to build sales.

• Make customer service decisions in accordance with Company policy in the absence of the Managing Director(Store Manager).

• Maintain the visual standards of your boutique or outlet and assist with the daily housekeeping/cleaning.

• Maintain merchandise presentation by assisting with the receipt of new stock and replenishment of the selling floor.

• Assist in preventing loss of the company assets by theft or improper paperwork/procedures. Report any occurrences to the Managing Director(Store Manager).

• Conducted monthly evaluations of Sales Supervisors, Assistant Managers and Sales Associates. Store Manager

Wet Seal - Waterbury, CT

October 2004 to April 2007

• Increased sales and productivity within first month of employment by motivating and training the sales staff in customer service skills and selling strategies. - Continuously monitor and implement company policy and procedures for loss prevention.

• Responsible for hiring and training new associates; implemented monthly productivity standards by focusing on developing job performance.

• Manage a staff of over fifteen professional sales associates.

• Observe the bimonthly setup of visual display for merchandise.

• Accomplished monthly and annual sales quotas.

Store Manager


June 2001 to June 2003

• Managed a team of professional sales representatives (hired and trained).

• Responsible for developing strategic monthly sales techniques.

• Monitored the setup of visual display for new merchandise.

• Executed monthly and annual sales quotas.

Theater Manager


June 1995 to September 2001

• Managed the Box Office, floor and concession staff.

• Hired and trained new employees.

• Assisted in weekly employee scheduling and daily cash counts. Store Manager

ALDO SHOES - Stamford, CT

August 1998 to January 2001

• Managed and developed a team of nine professional sales representatives.

• Responsible for developing strategic monthly sales techniques.

• Maintained effective system and control procedures to maximize working capital and cash flow statements.

• Coordinated with management team to create schedules and complete payroll requirements.

• Monitored the visual display for new merchandise and shrinkage prevention. None

Norwalk Community College - Norwalk, CT

1996 to 1997

High school or equivalent

Stamford High School - Stamford, CT

1989 to 1994


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