Carol Langston

Professional Available

Tampa, FL 33646

adrw3l@r.postjobfree.com

+1-813-***-****

A professional individual that is dedicated, dependable, innovative and has a strong work ethic. As well as, fast track and teachable.

Authorized to work in the US for any employer

Work Experience

Tile Examiner/UW (Contract)

MV Realty (Remote)

January 2022 to March 2022

• Approved & denied HBA (Homeowner Benefit Agreement) program applications to include verifying the accurate immediate cash offer given to the property owner that agreed to use MV as their RE agent if and when they decide to sell their home in the future

• Conducted thorough personal identity information provided and background checks on property owners for felony and/or a crime against children for approval or denial

• Researched, Abstracted & Examined properties for clear Title for the HBA offer program in multiple US states, boroughs, townships ect..

• Acquired property documentation from public records search

• Identified the property Valuation in CRM by using RVM, AVM, Attom, Remine or CMA (as applicable)

• Assigned & Scheduled notary

• Communication Use of Slack, Ms Teams, Outlook & Zoom and entered internal notes in CRM & Snapdocs

(as applicable)

• Systems used CRM, RPR, Idicore, Netroonline, FMLS, Snapdocs, Trinet & Google sheets, GIS

• Reviewed and validated the documentation to be provided with audit to ensure documentation met the defined criteria.

• Thoroughly examined property records to determine rightful ownership, investigated for any possible liens, encroachments, or easements associated by which we would not represent the title holder in court nor give any legal advise pertaining to such a situation. Case Manager (Gov't Contract)

Deloitte (STAY DC & ND ERAP) Housing Assistance - Remote May 2021 to December 2021

• Approved/Rejected Govt rent assistance contract applications for residents living in Washington, DC and North Dakota)

• Compliance reviewed Washington, DC residential rental applications and documentation for rent assistance

• Performed potential Fraud & Risk evaluations relative to policy and procedure

• Maintained Risk Control Self-Assessment (RCSA) Process.

• Participated and conducted MS Teams chat and zoom daily group meetings.

• Processed 50 to 95 (Tenant only, Tenant & Landlord matched and /or Extension Ritm cases per week.

• Assisted on Application appeals process

• Performed calculations to ensure correct values for rent and utilities are entered for payment.

• Entered detailed system internal and external notes, communications and created applicant reports

• Utilized excel report sheets for information comparison and accuracy

• QA/QC'd 50 to 150 daily for DC or ND resident applications with attention to detail for accuracy of submission.

Business Loan Processor (Contract)

First Home Bank (Banking) - Remote

January 2021 to April 2021

• Verified data, business license status and documentation given by clients for the SBA PPP loan.

• Processed, approved and denied PPP loans in compliance to SBA policy and procedure

• Reviewed contracts & applications for thorough completion, making sure all signatures are present, addresses are correct, contact information is valid and document retrieval to name a few before passing it to the Underwriter or Closing team in the process.

• Contacted clients via email or phone to gather missing information. Assisted clients that were most comfortable with me facilitating escalations for needed support within the process.

• Worked off a check list to verify the documents for compliance, fraud or risk analysis to include Non- Disclosure Agreements.

• Processed 7(a), EIDL, SBA 504 loan types but not limited too

• Government forms and Business types: W9, W7, and SS4, Sole prop, Partnership, LLP, LLC, Series LLC, C Corp, S Corp, Nonprofit Corp, Benefit Corp, L3C

• Risk and compliance analysis (served as business liaison during internal audit and regulatory examinations).

• Collaboration with internal & external stakeholders Title Funder (Contract)

Vantage Point Title - Clearwater, FL

June 2020 to December 2020

• Funded at least 300 files plus daily (ResWare system) as a team / minimum funded per individual up to 50 or more.

• Claimed, located and placed stops of bank wires in Wells Fargo banking system.

• Funded multiple vendor and client files by detailed instructions.

• Processed borrower refunds and filed numerically.

• Ordered pay to payoffs by client POC email contact.

• Fed-ex (created shipping label/regular mailed pay on account payoffs with payoff documentation.

• Printed and systemically sorted & filed checks manually.

• Worked unlimited OT hours until all received files daily were funded.

• POC’d & TAC’d fees, input lender credits, calculated & adjusted prepaid interest & payoff per diem amounts to balance and disburse files (netted & grouped).

• Manually entered revenue and filing fees until the bots were back up. Campus Execuive Support / Compliance Specialist

Rasmussen College/University - Land O' Lakes, FL

May 2019 to May 2020

• Assisted Dean of Nursing /Campus Director in assuring all current students are clinical compliant with background checks, CPR, immunizations and drug test quarterly monitored using Castlebranch

• Reviewed and submitted student clinical contracts to clinical site

• Contacted students going into 1st Clinical and after Census

• Residential Class period set-up for Lab & Lecture

• published and copied Term schedule

• Reviewed contact hour & EClinicalWorks Practicum Report (due to short hours & clinical attendance)

• Extracted various Campus Vue reports (metrics & grad, master student listing detail, student fail, course scheduling, class roster emergency, etc)

• Creating excel spreadsheets and presentation slides

• ATI Proctored Tests (ATI Proctor Certified)

• Authorized building maintenance & Account payable's invoice processing

• Managed campus ambassadors (work study students)

• Arranged campus room usage by 3rd parties

• Organized campus & community eves

• Resolved student concerns academically - personally

• Provided helpful resources to students in need

• Presented WebEx group meetings to overview report data

• handled official / unofficial incoming & outgoing transcript requests

• Entered detailed notes, recorded activity & loading academic documentation into school docs

• Ran daily student attendance

• Assisted with Nursing program orientation, award ceremonies (honors & veterans), graduation & nursing pinning

• Managed facilities, food & printing supply account orders for the campus (i.e. name badges, name plates, stamps, aramark, staples, brand advantage)

• Cover opening & closing office building to include miscellaneous campus procedures as needed

• Lastly, took meeting minutes and provided final write-up to for director, dean and staff

• Managed BSN clinical compliance for nursing students by mandating them to meet facility employee occupational health requirements for immunization, screening, and training prior to patient contact within clinical and practicum training sites.

• Compliance performance by ensuring all regulatory and licensing requirements are in accordance with company, state, and federal regulations.

Mortgage Loan Compliance Auditor / Title Examiner

Nationwide Title Company - Palm Harbor, FL

December 2016 to June 2019

• Post-Closing Compliance Audited 38 plus loans daily with less than 4% error rate

• used pivot tables and V-lookups in excel to evaluate and analyze data, data entry(cleansing /correcting records in excel), account mgmt., light accounting

• QC reviewed, researched and gathered missing key collateral documents (EDM's), tracking & evaluating compliance internal and client requests, copying and send recording docs & lender packages.

• audited with great detailed precision and risk assessment awareness within federal compliance for loan purchase

• Drafted legal corrective verbiage for Mortgage Assignments and Title policies exercised extensive legal research / Title corrective remedy and review skills for county rejects

• Provided detailed notations, marking functions, assigned batches in call list handling within oracle software system.

• Call Center vendor, clients, customers (Inbound/Outbound) / Marketing, ordering payoffs (surveys & inspections)

• Assisted in other dept.'s performing administrative support, record keeping, processed payroll assistance, assisted with drafting policy & procedures, HR assistant, benefit administrator, assisted preparing closing packages

Personal Assistant / Exec Assist

(confidential) (Remote Flex) - Tampa, FL

April 2016 to May 2019

• Calendaring, organizing special events, scheduled appts (streamlined process to reduced errors by 85%)

• Data entry, AP/AR in excel, took meeting minutes, & presentations

• House mgr. ( paid bills, arranged vehicles for servicing, managed staff & vendors, record keeping and filing, travel arrangements, handled purchase and receipt catalogue/ online orders, mail handling, light cooking, grocery shopping, transporting kids to extracurricular activities to name a few but not limited too as needed.

Compliance Specialist / Business Analyst (Remote Flex) American Mortgage Consultants - Tampa, FL

November 2016 to April 2018

• Performed reviews within a minimum of 5-10 minutes in a production based non-micro managed flexible environment.

• Performed post-closing audit reviews

• Innovated strategies for improving team work and effective communication among members on team projects

• Indexed, Compliance reviewed, Evaluated, and Analyzed Mortgage collateral documents: (Note, Allonge, Security Instrument, Assignments / Endorsements, Final Title Policy, Loan Agreement with all Exhibits, HUD-1 if required, FHA MIC, Name affidavit, Trust Agreement and POA)

• Created barcoded storage shelves for easy tracking in the collateral vault for client stored files after the Assembly of approximately 10,000 plus loans for the Reverse Mortgage Funding project.

• Added individual exceptions used modifier tool to prepare for printing and final assembly of the loan files to be scanned into virtual warehouse. Sending files

• Endorsed allonges using without recourse stamp with signature to be shipped in the loan files to the client

• ensured business efficiency, performed stakeholder analysis, analytical thinking and problem solving business function. (i.e. assessed processes, determined requirements, and delivered data-driven recommendations)

• Appropriately accessed risk when business decisions were made.

• Applied sound ethical judgment regarding conduct and business practices, and escalating managing and reporting control issues with transparency.

• Annually reviewed existing procedural documentation to ensure accuracy and relevancy.

• Investigated situations and problems to find improvements for business.

• Helped the business remain compliant with regulations Loan Auditor Paralegal (Banking)

Penny Mac - Tampa, FL

October 2015 to October 2016

• Successfully reviewed and analyzed loans to identify and minimize errors by 95% for government doc types: IRRL's, PIW's & GUS & conventional loan types

• Performed additional research on missing information & loan calculations (TRID & Pre-TRID)

• Provided exceptional attention to detail to loans that have been purchased (LP's & DU's)

• Independently worked in a production non micro managed based environment

• Evaluated loan documentation from Correspondent customers

• Knowledgeable of FHA, VA, USDA, conventional conforming, conventional high balance and Jumbo government loans.

• Ensured document accuracy, compliance and credit quality of residential mortgage loans in lending space system delivered with reduced audit time.

• Assessed risk of material misstatement, whether due to error or fraud. As well as Credit, Operational and Market risk.

• Performed Forensic Mortgage Audits (Mortgage Loan QC Services) to ensure loan quality and manage risk.

New Construction Real Estate Sales Assistant

Direct Lines Agency (Model Minder- Model Home Greeter) - Tampa, FL January 2012 to December 2015

• Greeted potential home buyers with excellent professional customer service in the model center

• obtained basic information from potential future homeowners for the onsite realtor / sales team

(registered future homeowners)

• Presented and distributed guests a welcome folder with community brochures and pricing information, answered questions relative to the community, the builder, credit concerns and benefits used (i.e. military) and general financing to assist them in their decision-making process

• conducted tours with potential buyers through the model homes demonstrating features and incentives

• Maintained Sale center appearance

• entrusted to open and close the new home models and model home complex by activating and deactivating the security system

• Virtually showed Inventory home model floor plans, built rapport while showing the model, answered calls, performed administrative tasks and marketing assistance support functions

(During this gap I have been attending school)

Document Manager Paralegal (Impediments) (Contract) National BK Default Firm, Commercial Litigation P.C. Telecommute - Tampa, FL January 2012 to January 2015

• Performed detailed mortgage loan documentation trailing and retrieval duties on loans by extensive research with investigative fact finding tactics

• Collaborated with internal /external stakeholders (Banking)

• Exude comprehensive knowledge of policies and procedures in satisfying impediments for the counsel's successful court filing of a proof of claim litigation

• Interpreted policies while analyzing applicant property and documentation; performed & provided detailed tax, insurance & late fee breakdowns to counsel for proof of claim filing

• Researched deferred interest and verified interest rate changes (admin adjustment & customer loan information), home owners insurance & flood policies

• Performed legal duties with minimal supervision; interacted on a professional level with attorney, clients, and other staff

• Knowledge and understanding of legal terminology, procedures understanding of litigation, procedural and substantive law

• Managed & Corrected substantive legal documents within the scope of assigned authority. Litigation Legal Assistant

Lanell Williams- Yulee PA - Tampa, FL

January 2010 to January 2015

• Researched, organized and edited prepared various legal paperwork dealing with family law, mortgages, wills & trusts, contracts, bankruptcy, real estate, criminal litigation, employment law, and personal injury

• Interviewed clients, calendaring, scheduled appointments, invoiced clients, Accounting Principals (AP/ AR & journal entry)

• Ability to perform specifically delegated substantive legal work under an attorney's supervision

• Disciplined to assume responsibility and exercise initiative and judgment while adhering to legal ethical standards at all times

• Successfully demonstrated the ability to find facts and determine truth. Military Advisor Financial Officer

Education Corporation of America - Virginia College - Tampa, FL June 2008 to December 2011

• Assisted potential and current students regarding their GI military educational benefits by providing and explaining information on available VA programs, procedures, and eligibility requirements

• reviewed all VA benefit applications and related supported documentation for compliance with eligibility requirements to include title IV

• provided detailed assistance to students in the completion of their military educational benefit applications

• Carefully verified, and assessed applications with supported documentation in accordance with established guidelines to determine financial aid and eligibility

• Implemented ideas that helped Virginia College Division achieve its mission, stated goals, and objectives by making certain processes for the students less complicated

• Exceeded referral requests and other quality assurance review criteria's needed for QA scoring used for performance reviews (acquired over 30 since May 2010)

• resolved student conflict issues regarding benefits without the need for escalation; and informed students of the effects of other financial options available. Corporate Human Resource Benefits Administrator / Immigration HR Coca-Cola Enterprise - Brandon, FL

October 2003 to May 2008

• Managed all corporate administrative HR benefits for current CCE employees and retiree's, by facilitating and explaining benefit plan provisions, determined eligibility and general procedures via telephone

• Correctly entered updates into computerized employee data entry system and processed human resources documents.

• Clearly Interpreted, applied, and explained the benefit plan details, rules and procedures

• Strategically gathered and analyzed data, made recommendations; maintained organized comprehensible and accurate records

• Handled recorded and updated employee benefit coverage records

• Reconciled billing and collected premium payments from employees on leave of absence or on COBRA coverage;

• Ensured prepared claims for payment to providers for employees/retiree and insurance companies to resolve problems;

• Signed official immigration documents for H-1Bs foreign students and transferees, green card certification, Immigration compliance & Issues to name a few Staff Expense Report Auditor

PriceWaterhouse Coopers LLP - Tampa, FL

January 1998 to September 2003

• Responsibilities included but not limited to, acknowledging and solving executive staff concerns

• Timely and accurate processing of corporate staff expense reports systematically for compliance review

• Separated disallowances, differences, and research data of staffing information in Access system

• Produced account statements and reviewed for time entered; operated computers programmed with accounting software to record, store, and analyze information

• Closely examined check figures, postings, and documents for correct entry, mathematical accuracy, and proper coding according to company procedures

• Reconciled, noted and Reported discrepancies found in the expense report records to management about asset utilization and audit results with recommend changes in operations and financial activities

• Determined scope of investigation required for duplicate effort, extravagance, fraud, or non-compliance with laws, regulations, and company policies; and prepared detailed reports on audit findings. Education

Associate's degree in Paralegal

Hillsborough Community College

March 2014 to December 2015

Paralegal Certification

Hillsborough Community College - Tampa, FL

December 2015

Bachelor of Arts in Business Administration / Finance University of South Florida - Tampa, FL

May 1998

Skills

• Accounting Software

• Legal Drafting

• Accounts Payable

• Legal Research

• Fair Housing Regulations

• Personal Assistant Experience

• Journal Entries

• Account Reconciliation

• QuickBooks

• Microsoft Office but not limited too, sharepoint, time mgt, problem-solving, excellent oral & written communication, organized, great positive demeanor, determined and persistent to name a few too much too list. I have many qualifications with various software, office equipment, vast knowledge and experiences to contribute to a working relationship. I am the your final destination match for this opportunity..

• Administrative Experience

• Accounts Receivable

• General Ledger Accounting

• Case Management

• Auditing

• Payroll

• SQL

• Quality control

• Underwriting

• Office manager experience

• Google Docs

• Adobe Photoshop

• Google Suite

• Contracts

• Typing

• Microsoft Excel

• Data entry

• Office experience

• Real estate law

• SAP

• Microsoft Access

• Oracle HCM

• Reporting Analyst

• Information governance

• Information management

• Data governance

• UCC law

• Windows

• Financial services

• Adobe Acrobat

• Property management

• Social media management

• E-commerce

• Communication skills

• Negotiation

• Strategic planning

• Microsoft SQL Server

• User Interface (UI)

• Databases

• Microsoft Dynamics GP

• Data collection

• Clerical experience

• Documentation review

• SAS

• LMS

• iOS

• Business Analyst

• Portfolio management

• Immigration HR

• Credit analysis

• Banking

• Fraud

• Bank Secrecy Act

• Data management

• Outbound sales

• Document management

Certifications and Licenses

Paralegal Certification

December 2015 to Present

NMLS

Assessments

Human Resources Skills: Compensation & Benefits — Proficient May 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Legal skills — Proficient

December 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Administrative assistant/receptionist — Proficient December 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

HR: Compensation & benefits — Proficient

May 2020

Knowledge of compensation and benefits programs

Full results: Proficient

Customer service — Proficient

February 2022

Identifying and resolving common customer issues

Full results: Proficient

Administrative support professional fit — Proficient May 2020

Measures the traits that are important for successful administrative support professionals. Full results: Proficient

Attention to detail — Highly Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technical & Core Skills / Licenses held

• MS Office (Outlook, Word, Excel, Publisher, Access & Powerpoint), MS Teams, Zoom, Webex (Meet), Wire.

• Westlaw, LexisNexis, ISDA, Concordance, CaseMap, Acer, Pacer, Lending Space, Mortgage Serve, Mortgage Corp, LPS Desktop, Invoice Mgt, IAW, Track All, Safeguard.

• Relational Databases / Spreadsheets (data analysis), Intuit Quicken, Oracle, CCE Knowledge Base, Word Perfect 2000, Records Management Software, Auditware, Paisley Auto Audit, Great Plains, Sage, VueCentric Mortgage Dashboard.

• Ten -Key (91 kspm), Flex Ledger, Salesforce, ServiceNow, Dynamics, Bottom Line Master Loan Servicing, Quattro Pro, Loan Handler, People Soft, Pulse, Siteseer, Paycor, Oscar, Vax, Lotus Notes, Infinium, Neis, Clarity, Acuity, Micrsoft SQL server.

• Oracle, EDMS Experian Strategy Management, Equifax Application Engine, Yardi, NSLDS system, ADP Payroll, Campusvue, SoftPro.

• Prior Licenses held: Notary Public, Notary Signing Agent, Child Care Director Certiication and Mortgage Broker.

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