Lori Schlotman

Haleiwa, HI ***** 808-***-****

linkedin.com/in/lori-schlotman-48019717 Lori. adrw28@r.postjobfree.com

Senior-Level General Manager

Hospitality Operations Management Project Management Customer Relations

Accomplished, goal-oriented professional with a comprehensive management background within industrious environments. Strong leadership abilities in driving daily operations, directing cross-functional teams, and managing projects. Excellent interpersonal skills, with expertise in delivering quality customer service, resolving problems, and recruiting staff. Demonstrated success in ensuring quality and safety in operations, analyzing budgets, and evaluating staff performance.

•Front of the House Operations

•Staff Recruiting & Scheduling

•Performance Evaluations

•Opening & Closing Duties

•Budget Analysis

•Personnel Supervision

•Event Coordination

•Community Projects

•Employee Incentives

•Report Generation

•Quality Assurance

•Strategic Planning

•Problem Solving

•Customer Retention

•Records Management

CAREER HIGHLIGHTS

•Demonstrated success in leadership roles such as General Manager, Assistant General Manager, Kitchen Manager, and Service Manager.

•Consistently recognized by management for expertise in executing a full spectrum of multi-faceted functions within the hospitality industry.

•Track record of success in attaining robust customer satisfaction levels and driving optimal staff performance.

•Prestigious industry certifications.

PROFESSIONAL EXPERIENCE

MEKIKO CANTINA

General Manager

2022 -PRESENT

Reconstructed Zones for the BOH and set up systems in place. Reviewed and recommended improvements and secured a higher level of quality, service, and performance. The successful changes were Immediately adopted by the owners.

Created inventory using xtraChef to build our PNL report, financial and budgeting reports.

Implemented systems to into place with 7shifts and checklists.

Engaged with customers, evaluated their problems, and formulated prompt solutions to ensure satisfaction.

Recruited top performing candidates and motivated staff to attain established goals.

RUTH’S CHRIS STEAK HOUSE

Manager

2021-2022

Spearheaded daily front of the house operations, which entailed creating schedules across multiple departments and assigning personnel’s tasks.

•Consistently exemplified leadership expertise by directing community projects and coordinating events such as large parties and banquets.

•Engaged with customers, evaluated their problems, and formulated prompt solutions to ensure satisfaction.

Recruited top performing candidates and motivated staff to attain established goals.

ROMANAO’S MACARONI GRILL

General Manager

2019 - 2021

Lead the team successfully in transition from franchise to corporate. Reorganized and created line checks and inventory with Franchise Blast. Compeat was the program we used for financial and entered all invoices.

Followed up on all systems in place.

Did the bids for maintenance, AC, plumbing and refrigeration and restoring etc.

Stayed in communication with corporate on a weekly basis, and relayed message to the team.

Built a strong bench for the management team which trickled to our staff.

Completed performances and reviews with management team.

Created a positive momentum with management and team members.

HALEIWA BEACH HOUSE

General Manager

2016 - 2019

Currently directing daily operations, guiding staff, maintaining quality assurance in operations, and utilizing strategies to ensure consistent customer satisfaction and business goal attainment.

Started restaurant opening with recruiting and interviews.

Created administrative systems such as filing and accounting.

Communication was kept on a weekly basis.

Responsible for Training and scheduling.

RUTH'S CHRIS STEAK HOUSE/ROMANO’S MACARONI GRILL

Manager

2005 - 2016

Spearheaded daily front of the house operations, which entailed creating schedules across multiple departments and assigning personnel’s tasks.

•Consistently exemplified leadership expertise by directing community projects and coordinating events such as large parties and banquets.

•Engaged with customers, evaluated their problems, and formulated prompt solutions to ensure satisfaction.

•Recruited top performing candidates and motivated staff to attain established goals.

BUCA DI BEPPO

Assistant General Manager

2002 - 2005

Led daily operations for the front of the house, which included opening and closing duties and staff scheduling. Maintained quality in daily operations. Addressed and swiftly resolved guests’ problems. Assisted with weekly inventory.

•Consistently ensured an optimally comfortable and enjoyable dining environment for customers.

•Facilitated self-development by completing six weeks of industry-related training in Seattle.

•Established various internal initiatives, including a wine tasting project.

•Performed evaluations of team performance and coached members in achieving goals.

MC&A

Airport Supervisor

2002 - 2005

UNITED AIRLINES

Sales Representative

2003

Created international reservations. Completed and passed mandatory training.

•Managed checks and balances at the closing of shifts.

CHILI'S BAR & GRILL

Kitchen Manager / Service Manager / Bar, Host and Bus Manager

1999 - 2001

IHILANI RESORT AND SPA

Server

1997 - 1999

CONTINENTAL AIRLINES

International Reservationist

1990 - 1996

Served as an international and domestic reservation agent responsible for delivering quality service to potential travelers and assisting with preparation for international travel. Confirmed extensive reservations for commercial airlines, car rentals, hotels, trains and ship passengers. Engaged with customers and agents to confirm travel plans or provide updates on any itinerary modifications.

•Demonstrated organizational skills by planning and optimizing routes; accurately calculating costs; using schedules, rate books, and the computer terminal.

•Maintained a comprehensive knowledge of fares rules and restrictions to effectively educate customers.

EDUCATION

Associates of Applied Science: AMA and Paralegal Parks College, Aurora, CO

PROFESSIONAL CERTIFICATIONS

ICS (Incident Command Systems) 100, 200, 700, 300, 400 (series) PRDPC, Honolulu, 2014

Certification-National Restaurant Association Educational Foundation Serve Safe, Honolulu, 2013

Certification -Supervisory Development Series Hawaii Employers Council, Honolulu, 2007

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