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Customer Service Assistant Medical

McDonough, GA
July 28, 2022

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*** *********** ***** *********, ** 30253 470-***-****


Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities.

§Academic Honors Recognition / Dean’s List – GPA 4.00.

§Understands the patient treatment process and familiar with hospital workflows.

§Experience with Microsoft Office (Word, Excel, and PowerPoint).

§Alpha Beta Kappa National Honor Society Member.


Basic Coding Skills for ICD/CPT Medical Billing Third Party Medicare Medicaid HMO PPO

CMS1500 Claim Form Billing Cycle Claims Appeal Process

Medical Records Management Release of Information

Electronic Health Records EHR / EMR Greenway Computer Information Systems

HIPAA Compliance Anatomy & Physiology Meaningful Use ICD-9 ICD-10

Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management

Medical Transcription Office Accounting MS Office / MS Word


Ultimate Medical Academy

Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017


Arise Platform- At Home Call Center. 08/2018 – 08/2019

Customer Service Rep

.Answered calls

.Process orders and obtained information in the computer system

.Assisted others in getting rewards and resolving any issues

Mercy Medical Supply – Stockbridge, GA 10/2017 – 04/2018

Medical Biller/Coder / Customer Service Rep

§Handled billing and coding tasks for clients, answered phones, scheduled appointments, verified insurance, accepted co-pays, checked Medicare eligibility, and balanced cash drawer for accuracy.

§Took and processed order in computer system, educated patients on medical supply products, and utilized EMR system to update patient records.

U.S.M.C – Jacksonville, NC 03/2012 – 03/2016

Field Radio Operator/ Company Office Clerk

§Verified accuracy of department inventory.

§Supervised the installation, operation and maintenance of all organizational circuits.

§Researched organizational requirements regarding radio communications and development.

§Answered incoming and outbound calls

§Scheduled appointments

§Managed and supervised teams 1-50 people

§Maintained and organized documentation.

145th Street Animal Hospital – New York, NY 02/2008 – 05/2010

Veterinary Assistant

Attended to the daily caretaking needs of animals under supervision.

Administered medication to patients.

Maintained surgical equipment, sterilized instruments, and assisted licensed technicians in surgery.

Provided professional and friendly customer service and adhered to all health and safety guidelines.

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