DOMONIQUE WALKER
*** *********** ***** *********, ** 30253 470-***-****
PROFESSIONAL PROFILE
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities.
§Academic Honors Recognition / Dean’s List – GPA 4.00.
§Understands the patient treatment process and familiar with hospital workflows.
§Experience with Microsoft Office (Word, Excel, and PowerPoint).
§Alpha Beta Kappa National Honor Society Member.
KEY QUALIFICATIONS
Basic Coding Skills for ICD/CPT Medical Billing Third Party Medicare Medicaid HMO PPO
CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Records Management Release of Information
Electronic Health Records EHR / EMR Greenway Computer Information Systems
HIPAA Compliance Anatomy & Physiology Meaningful Use ICD-9 ICD-10
Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration
Medical Laws & Ethics Pathophysiology for Medical Office Principles of Management
Medical Transcription Office Accounting MS Office / MS Word
EDUCATION
Ultimate Medical Academy
Health Sciences – Medical Administrative Assistant Associate of Science Degree, 2017
PROFESSIONAL EXPERIENCE
Arise Platform- At Home Call Center. 08/2018 – 08/2019
Customer Service Rep
.Answered calls
.Process orders and obtained information in the computer system
.Assisted others in getting rewards and resolving any issues
Mercy Medical Supply – Stockbridge, GA 10/2017 – 04/2018
Medical Biller/Coder / Customer Service Rep
§Handled billing and coding tasks for clients, answered phones, scheduled appointments, verified insurance, accepted co-pays, checked Medicare eligibility, and balanced cash drawer for accuracy.
§Took and processed order in computer system, educated patients on medical supply products, and utilized EMR system to update patient records.
U.S.M.C – Jacksonville, NC 03/2012 – 03/2016
Field Radio Operator/ Company Office Clerk
§Verified accuracy of department inventory.
§Supervised the installation, operation and maintenance of all organizational circuits.
§Researched organizational requirements regarding radio communications and development.
§Answered incoming and outbound calls
§Scheduled appointments
§Managed and supervised teams 1-50 people
§Maintained and organized documentation.
145th Street Animal Hospital – New York, NY 02/2008 – 05/2010
Veterinary Assistant
Attended to the daily caretaking needs of animals under supervision.
Administered medication to patients.
Maintained surgical equipment, sterilized instruments, and assisted licensed technicians in surgery.
Provided professional and friendly customer service and adhered to all health and safety guidelines.