Scrum Master

OSAROBO KELVIN OBASOHAN

MBA, SAFe * Agilist (SSM), CSM, PMP

*********@*******.***

TEL: 718-***-****

EXECUTIVE PROFILE

A Certified SAFe Scrum Master, PMP certified, and enthusiastic team oriented Agilist with experience in the financial, Insurance, health, and aviation sectors. A self-motivated, proactive, and conscientious professional with Seven years of experience in IT Service and business change delivery. Working iteratively and in alignment with the rest of the organization to deliver enterprise-wide value for responsiveness.

A good communicator, listener, and facilitator with a keen eye for a detailed and in-depth understanding of relevant industry tools and concepts. As a scrum master, I work towards helping teams become self-organizing to embrace the continuous improvement mindset and find their way toward high performance in a VUCA (Volatile-Uncertain-Complex - Ambiguous) World. I facilitate and coach teams to understand the importance of psychological safety for interpersonal risk-taking and create a system for effective collaboration that leverages the team's collective intelligence to deliver innovative products and services.

KEY SKILLS

Business Analysis

Kanban

Distributed Co-located teams

Team building

Risk identification and mitigation

Stakeholder engagement

Facilitation

TOOLS

MS Office 360

Confluence

Jira/ Jira Align

Google docs/Jam board

Miro, Mural, Idea Board

Rally

PROFESSIONAL EXPERIENCE

Ovilan Consulting LTD – Remote Scrum Master

International Airlines Group, September 2021 to Present

Engaged agile teams in developing a digital system to largely automate the standard verification process of covid documents for air travel passengers to minimize the risk of contact through a physical document verification process and long queues at the airport. The Departure Control System was integrated with VeriFly, OCR (Optical Character Recognition), and Salesforce Einstein AI (Artificial Intelligence) technology. I facilitated the distributed Scrum and Kanban teams from kickoff as they embraced agile ways of working:

Trained leadership on the basics of Agile/ Scrum, and in particular, the need for a change in leadership style through embracing Agile values and principles to lead by example.

Trained and Coached Teams on Scrum and Kanban framework, putting all relevant practices in place, but more importantly, focusing on the values, principles, and the need for safety, especially in COVID times with remote working.

Facilitated various coaching sessions, ensuring both team and individual needs were in focus, and encouraged the right behaviors for psychological safety

Engaged agile teams with team-building activities by leading them through the team formation stages to set the right foundations and build a high-performing team that can continue to adapt in a VUCA world

Working closely with the Product Owner, facilitated several meetings - from customer focus groups to Product discovery and design thinking workshop sessions with both internal stakeholders and external customers due to the volatile nature of the requirements to define, elaborate, and prioritize user stories- working towards Definition of ready (DOR)

Facilitated all Agile ceremonies and kept track of the work with Jira from sprint to sprint as we focused on meeting our commitments to deliver the sprint goals

Facilitated Retrospective for continuous improvement

SUCCESSES

Several improvements were achieved which included:

Reduction in Physical checks - An increase in the use of the VeriFly App – resulting in 65% passengers verification before getting to the Airport

Through Automation, a reduction in back-office processing time from 8 mins to 2mins

Responsiveness due to the use of the Agile framework was particularly useful, given the volatile nature of the COVID Pandemic, and the rapid changes in government policies to operators and customers globally

Blue Cross Blue Shield, Jacksonville, Florida

Remote Scrum Master, March 2021 to August 2021

Facilitated the development team toward the achievement of delivering a seamless online insurance payment system

Facilitated Sprint Planning, Daily Standup, Sprint Review, Sprint Retrospective, and backlog refinement meetings for two scrum teams as they worked towards achieving sprint goals and a consistent team velocity through better story estimation for planning and predictability

Coached team members on Agile/Scrum processes, facilitated agile ceremonies, Protected the development team from interruption to leverage the sprint and work towards their commitment.

Coached on the importance of psychological safety for a safe working environment

Participated in the Scrum of Scrum (SOS) meetings to provide progress updates, discuss impediments and cross-team dependencies

Facilitated fun retrospectives with emphasis on psychological safety, encouraged knowledge sharing, learning, and continuous improvement

Assessing the agile maturity of the teams and coaching the teams on gaps identified to improve maturity levels, the deliverables, and the quality of interactions

Nextech Systems LLC, Tampa Florida

Scrum master, Jan 2019 – Feb 2021

Working as a scrum master in the healthcare sector requires a high level of risk consciousness and the need for psychological safety. It was, therefore, critical to coach the teams through the team formation stages to ensure clear expectations both within and outside the team and achieve a shared understanding of what safety means in our context.

Responsibilities

Facilitated the development team towards a sustainable pace of Electronic Medical Record (EMR) delivery to support medical practices.

Trained on the basics of Scrum and Kanban framework and the soft skills on which agile thrives as part of team kickoff

Facilitated complete product delivery by two squads, ensuring the effective execution of all ceremonies with clear outcomes

Facilitated open dialogue Product Discovery and Design Thinking workshops with critical Stakeholders/Customers for productive outcomes of the product roadmap and technical solutions that are not over-engineered but delivers expected value

Worked actively with the squad to address emergent blockers, both internal and external risks issues and dependencies - including facilitating and following up where risk ownership exists outside the squad

Facilitated the squad from sprint to sprint and ensured stories were well defined and understood - meeting the definition of ready (DoR) with clear sprint goals and leveraging the Scrum Framework for continuous delivery of value

With the need to constantly improve from sprint to sprint, the team agreed on the metrics that matter to Identify and track. Ensuring bottlenecks were identified and speedily resolved.

Protected the team from distractions, ensuring the speedy removal of impediments.

Working collaboratively with the team to make sure the velocity is not exhausted on feature development alone; they consider attending to technical debt by making it visible on the product backlog with story points assigned

M&T Bank, New York

Scrum Master, August 2016 to Dec 2018

Facilitated the development team toward delivering a seamless digital experience in online and mobile banking.

Facilitated the understanding of the Agile framework for incremental and speedy delivery in a safe environment through embracing the Agile values and principles.

Resolved inter-team conflicts through arbitration, negotiation, reasoned discussion, and escalation to resolve impediments where necessary.

Facilitated teams to work towards a predictable velocity by incorporating capacity planning into sprint planning sessions to determine the level of commitment and better plan for releases.

Using INVEST and considering other factors, ensuring stories meet the definition of ready (DoR), slicing, mapping, and estimating stories for functional delivery of an increment of value

Assisted the Center of Expertise (CoE) in developing and delivering team and organization's Scrum training materials and workshops, which helped build and share knowledge and skills needed to enhance the agile transformation process.

CVS HEALTH, Woonsocket Rhode Island

Scrum master, February 2015 to July 2016

Worked together with other Scrum Masters and started a community of practice (CoP) to build an Agile Book of Knowledge through sharing challenges and exchanging successes to guide and help educate the teams and broader organization on Scrum practices

Resolved inter-team conflicts through arbitration, negotiation, reasoned discussion, and escalation to resolve impediments where necessary.

Facilitated the daily scrum meetings, backlog refinement, spring planning, spring review, and sprint retrospective. Also, paying close attention to the information radiators ensures we have the right conversations around any observed patterns or deviations.

Facilitated teams to work towards a predictable velocity by incorporating capacity planning into sprint planning sessions, using INVEST, and ensuring stories meet the definition of ready (DoR), slicing, and mapping stories with proper estimation.

Assisted in developing and delivering team and organization's Scrum training materials and workshops, which helped build and share knowledge and skills needed to enhance the agile transformation process.

Coached team on agile values and principles to promote continuous improvement in practices and principles while motivating team members toward achieving sprint goals

EDUCATION

2013: Accounting and Financial Management (BA) Bachelors - University of Portsmouth, United Kingdom

2014: Master of Business Administration (MBA) Concentration in Finance – Anglia Ruskin University, United Kingdom

CERTIFICATIONS

Certified SAFe Scrum Master (SAFe Scaled Agile 5.1)

Certified Scrum Master (Scrum Alliance)

Certified PMP (Project Management Institute)

Conflict resolution

Excellent communication (written & verbal

Design Thinking Product Development

Project Management

SDLC

Scrum teaching and coaching

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